Cancellation Mytraits Ai: Easy Method

What is Mytraits Ai

What Malaysians are actually signing up for

Mytraits Ai is a subscription-based software service that uses artificial intelligence to analyse personal traits and behaviour. The service appears to operate online without a known Malaysia office, and the wider company is linked in research notes to Galaxy Line LLC in Sheridan, Wyoming, United States.

If you feel annoyed because the cancellation flow is not obvious, you are not alone lah. User reports repeatedly mention trouble finding the cancel option and confusion over trial-to-paid billing, while the service itself provides a dedicated cancellation help page at Mytraits cancellation page.

What users pay for inside the service

The paid value is not a physical product. Users are paying for access to AI-generated personality or trait insights, assessments, and related premium app functions tied to a recurring subscription model.

Verified pricing data shows a 3-day trial at RM4.09, followed by a weekly subscription at about RM81.88. That weekly figure is high for a consumer AI tool, so many people only realise the cost properly after the trial rolls into renewal.

How the business model works in practice

The clearest published structure is simple: low-entry trial, then automatic recurring billing. Available source data does not clearly spell out the exact auto-renew clause wording, commitment duration, data retention after cancellation, or refund rules, so the safest assumption is that billing continues until you actively stop it through the same channel used to subscribe.

For Malaysia, there is no verified sign of local language support, local hotline hours, or a Malaysia billing entity. Support details that are publicly available are one email address, one United States phone number, and the cancellation page, which means local users should keep extra records in case support goes quiet.

How to cancel Mytraits Ai without getting charged again

Checks to do before you touch the cancel button

Many users get stressed because they cancel in a rush and later cannot prove what happened. Before you do anything, take a screenshot of your current plan, the last billing amount, and the next renewal date if it appears anywhere in your account or payment receipt.

Save any result pages or reports you still want, because available sources do not explain what happens to stored data after cancellation. Also search your email inbox for keywords like Mytraits, trial, receipt, subscription, [email protected], and App Store or Google Play so you know exactly which billing channel was used.

Cancel through the web or account page

The service itself points users to one direct cancellation resource: cancel-sub page. Available sources do not publish a full click-by-click menu path such as Settings > Account > Subscription > Cancel, so the fastest practical route is to open that page first and follow the prompts tied to your account.

If you can still log in, look for account areas commonly labelled Subscription, Billing, Manage Plan, or Cancel Subscription. Because users have reported difficulty finding the option inside the app, the web cancellation page may be more senang than hunting through mobile menus.

• Open the official cancellation page.
• Sign in with the same email used for purchase.
• Open any section labelled subscription or billing.
• Select the cancel or stop renewal option.
• Complete every confirmation screen until you see a final success message.
• Take screenshots of the final page and any email confirmation.

Cancel by email or phone when the account path fails

If the account route does not work, send a direct written request to [email protected] on the same day. Put your account email, charge date, amount, and a clear line such as “Please cancel my subscription immediately and confirm no further renewal” so there is less room for back-and-forth.

The published support phone number is +1 (318) 712-9629. Support hours are not specified, so if you call from Malaysia, note the date, time, and whether the line connects, then follow up by email within the same hour so you have proof in writing.

• Email: [email protected]
• Phone: +1 (318) 712-9629
• Live chat: no live chat available
• Hours: not specified in available sources

Cancel through App Store or Google Play if that is where you subscribed

This step matters a lot. If your receipt came from Apple or Google, cancelling on the Mytraits site alone may not stop store billing, can or not depends on where the subscription was created. For SaaS apps, the purchase channel controls renewal.

On iPhone, open Settings, tap your Apple ID, tap Subscriptions, find Mytraits Ai, then tap Cancel Subscription. On Android, open Google Play, tap your profile icon, tap Payments and subscriptions, tap Subscriptions, choose Mytraits Ai, then tap Cancel subscription.

• Use App Store only for Apple-billed subscriptions.
• Use Google Play only for Google-billed subscriptions.
• Save the cancellation confirmation page from the store.
• Check whether the status changes to expires on a specific date.

Postal cancellation is possible for record-keeping, but not the fastest

No physical cancellation address for Mytraits Ai in Malaysia was found in the verified research, and no mailing address was provided for cancellation. That makes postal cancellation weaker as an action channel, although some users still send a formal notice if they need an extra paper trail.

If you choose this route, pair it with email on the same day. Some consumers now use digital registered delivery services such as Postclic because they produce timestamped proof of sending, receipt, and opening without relying on ordinary post.

After you cancel, what changes and when

Access to paid features after cancellation

The available sources do not state the exact rule for how long access continues after cancellation. In many subscription setups, access stays active until the end of the paid billing cycle, but Mytraits Ai does not clearly confirm that on the verified pages provided.

Because the trial is only 3 days at RM4.09, timing matters a lot. If you cancel during that window, keep screenshots showing the date and local Malaysia time so you can argue later that you stopped renewal before the weekly RM81.88 charge landed.

What happens if you do nothing

If you do not cancel, the practical risk is recurring billing. Published pricing data shows a weekly plan at RM81.88, which means missing even one renewal can become expensive very quickly.

Several user complaints describe repeated charges after what they believed was a cancellation. That does not prove every case, but it is a strong reason to verify both the subscription status and your bank or card statement after any cancellation request.

Your account data and saved results

The verified terms data does not specify what happens to data after cancellation. There is no clear published statement on deletion timing, retention period, or export rights from the provided sources.

So do the practical thing before cancelling: download reports, screenshot key results, and save receipt emails. If the account disappears or access is downgraded fast, you will not be stuck trying to recover information later.

Refunds, disputed charges, and what usually works

What the published policy actually tells you

The refund policy is not clearly specified in the available verified sources. There is also no published detail in the provided data on pro-rated refunds for unused time, billing-error handling, or processing timelines.

That lack of clarity is frustrating, especially for users who were charged after a cheap trial. In practice, you should assume refunds are not automatic and prepare a proper written request with evidence from the start.

How Malaysians can ask for a refund step by step

Use written support first because it creates a clean record. Email [email protected] with your account email, the charge amount, transaction date, last 4 card digits if visible on your bank statement, and attach screenshots of the cancellation confirmation if you have one.

• State the amount clearly, such as RM81.88 weekly renewal.
• Ask for refund and cancellation in the same message.
• Request a written reply within 3 business days.
• Keep the email subject short and specific.

If Apple or Google billed you, use their platform refund tools as well. Store-based billing disputes often move faster than arguing only with the app provider, especially when the developer does not respond promptly.

Cooling-off and withdrawal rights in Malaysia

Malaysia’s Consumer Protection Act 1999 gives a 10 working day cooling-off period for certain direct sales contracts. That rule is useful to know, but a digital subscription like Mytraits Ai may not neatly fall into that category, so you may need to rely more on the service terms, proof of misleading billing, or unfair practice arguments.

If you subscribed and the pricing or renewal flow was unclear, mention that clearly in your complaint. KPDN and the Tribunal for Consumer Claims Malaysia can look at unfair charges and misleading presentation, especially where the consumer says the trial and recurring renewal were not made obvious enough.

When to use chargeback through your bank

If support ignores you, denies a clearly disputed recurring charge, or keeps billing after cancellation, contact your issuing bank and ask to dispute a recurring or unauthorised card transaction. In Malaysia this is commonly handled as a chargeback, and banks usually work within card-network deadlines of around 60 to 120 days from the transaction or from when you discovered the problem.

This sits within Bank Negara Malaysia’s financial consumer protection framework, including the Financial Services Act 2013 or Islamic Financial Services Act 2013 complaint-handling rules. Use chargeback as a last resort after you have screenshots, cancellation emails, receipts, and a short timeline of events ready.

Mytraits Ai prices, trial cost, and whether the plan is worth it

Current verified plans

Which plan costs the most

The weekly subscription is the expensive one by far at RM81.88 every 7 days. Over roughly 4 weeks, that comes to about RM327.52, which is a serious monthly outlay for an AI profile and traits service.

The cheapest entry point is the 3-day trial at RM4.09, but that low opening price is exactly why many users miss the true cost. If you only wanted a quick test, you need to cancel almost immediately after purchase to avoid the first full renewal.

Billing notes that matter before you subscribe or cancel

No cancellation fee was found in the verified terms data. There is also no confirmed early termination fee, which is good news, but the bigger cost risk is forgetting a weekly renewal rather than paying a separate cancellation penalty.

No verified price increase history was provided in the source set. Still, the main value question is simple: if you are not using the tool every week, RM81.88 weekly is likely overpaying.

What Malaysian consumer law can do for you in this situation

Rules that matter for a digital subscription dispute

For Malaysia, the main law to know is the Consumer Protection Act 1999. It covers unfair practices and gives consumers a route to challenge problematic sales behaviour, while card disputes sit within Bank Negara Malaysia’s complaint-handling framework under the Financial Services Act 2013 or Islamic Financial Services Act 2013.

The 10 working day cooling-off period in Malaysia is mainly tied to certain direct sales contracts. For Mytraits Ai, that cooling-off rule may not automatically settle a digital subscription dispute, but it is still useful if the subscription was sold in a way that resembles direct selling or if the sales presentation was misleading.

How to escalate to KPDN and TTPM

If you were charged after cancellation or the terms were unclear, start with a final written demand to [email protected] and give 3 business days for a reply. Attach your receipt, screenshots, cancellation proof, and bank statement line showing the disputed amount.

If there is no fair resolution, file a complaint with KPDN and consider a claim with the Tribunal for Consumer Claims Malaysia, known as TTPM. This route is especially useful when the amount is small enough that going through ordinary court would be a waste of time and money.

Useful Malaysian contacts

For local escalation, use KPDN for complaints about consumer issues and TTPM for consumer claims. Since this service has no verified Malaysia address, your documentary trail becomes the key evidence if a regulator or tribunal asks what happened.

• KPDN: Ministry of Domestic Trade and Cost of Living
• TTPM: Tribunal for Consumer Claims Malaysia
• Keep copies of emails, receipts, screenshots, and statement entries
• State dates in day-month-year format for consistency

What customers say about cancellation and refunds

Overall verdict from available reviews

The review pattern is poor. Based on 5 unique reviews in the research set, the sentiment is 0 positive and 5 negative, with recurring complaints about charges after cancellation, failed refund requests, and difficulty accessing the account to stop renewal.

That does not prove every user will face trouble, but it does mean cancellation cannot be called easy. The only balanced point to add is that AI profile tools like this are fast and convenient when they work, which is why consumers often sign up quickly before noticing the weekly price.

Recurring themes in complaints

Sources summary

Individual user reports worth reading carefully

• "Scammed me out of 28.99 [about RM122]. I signed up for 5 dollar 1 time results, and next thing you know I'm getting repeated charges for 28.99 that they refuse to refund. They won't let me cancel either. I have to change my card now." (ScamDoc)
• "I already cancel i got the email and everything and you guys keep on charging me how can it be a good experience its the worst a rip off" (TrustPilot)
• "Thiefs, you can't unsuscribe from service, they get 50 dolars [about RM211] from your account, i had to block my card." (Gridinsoft)
• "I paid the bills on February 22, 2026, and tried to get a refund today, February 26, 2026. They have an option called 'Ask for refund' that doesn't work at all." (Scam Detector)
• "The fact is that i am not able to log in in the account at all. It is impossible to communicate with them" (Scam Detector)

Documents to prepare before and after you cancel

What to save before cancellation

If cancellation steps are unclear, documents are your backup. Save a screenshot of the subscription page, any page showing RM4.09 trial or RM81.88 weekly billing, and the email address tied to the account.

• Screenshot of current plan
• Screenshot of next billing date
• Copy of sign-up email
• Saved AI results or reports

What you need for a refund or complaint

Refund requests work better when you send exact evidence the first time. Include the transaction date, amount, receipt number if any, and one screenshot showing the charge on your bank or card statement.

• Transaction ID or receipt
• Card statement entry
• Cancellation confirmation email
• Support email thread

What to keep after cancellation

Do not delete the confirmation email after you cancel. Keep it until at least 120 days have passed, because that fits the upper end of common bank dispute timelines for recurring card problems in Malaysia.

Also save one screenshot showing your account status after cancellation. If a later charge appears, you can send both pieces together and move faster with support, KPDN, TTPM, or your bank.

Common mistakes that lead to extra charges

Using the wrong cancellation channel

A classic mistake is cancelling on the website even though the subscription was billed through App Store or Google Play. If the receipt came from Apple or Google, you must stop renewal there as well, otherwise the store may keep charging.

This matters because users often assume one cancel action covers all channels. It does not always work that way for SaaS services.

Waiting too long during the 3-day trial

The trial is only 3 days at RM4.09, so leaving cancellation until the last minute is risky. A timezone mismatch, failed login, or delayed support reply can push you straight into the RM81.88 weekly renewal.

A safer move is to cancel on the same day you subscribe once you have received what you needed. You usually keep access for the rest of the trial or billing period if the system supports that model, though Mytraits Ai does not clearly publish the rule.

Assuming a refund is automatic

Some users see a charge and expect an instant refund because they used the service only briefly. The verified sources do not show a clear pro-rated refund promise, so you should not rely on goodwill alone.

Ask in writing, attach evidence, and set a deadline for response. If the answer is weak or absent, move quickly to the payment platform or your bank.

Not keeping proof after a successful cancellation screen

One review specifically says the user had an email and still claimed billing continued. That is exactly why you need more than one proof item: final screen capture, email confirmation, and statement monitoring for at least two billing cycles.

Without proof, you may end up arguing from memory only. With proof, the dispute becomes much cleaner.

Ignoring login problems until after renewal

Research notes mention users unable to find the cancel option or even log in. If login fails, do not wait and hope it resolves tomorrow. Email [email protected] immediately, mention the login issue, and state that you are cancelling effective that day.

This creates a timestamped record showing you tried before the renewal. For a paid dispute later, that detail can help a lot.

A quick comparison of all cancellation routes

Method comparison table

How to choose the route that fits your situation

If you still have account access, the web cancellation page is the fastest practical route from the verified source set. If Apple or Google billed you, use the matching store flow and save the expiry screen immediately.

Registered mail gives stronger proof but is slower and less practical here because no verified cancellation address in Malaysia was found. Neutral truth: each method has its place, and the best one depends on where you subscribed and how urgent the charge risk is.

What to do right after cancellation

Immediate checks for the same day

Right after cancelling, look for three things: a success screen, a confirmation email, and a visible status change such as expires on a date. Take screenshots of all three on the same day so your file is complete.

Then put a calendar reminder for the day before the next expected billing date and another reminder 7 days after that. Since the known paid plan is weekly at RM81.88, close monitoring for the next 2 cycles is sensible.

Monitor your bank statement and act fast if a charge appears

Check your card or bank statement line by line after cancellation. If a new Mytraits charge appears, contact support immediately and then call your issuing bank to dispute the recurring transaction if support does not fix it quickly.

In Malaysia, this is commonly called a chargeback or a dispute of an unauthorised or recurring card transaction. Banks often work within about 60 to 120 days, so do not leave the matter hanging too long.

Alternatives if you still want an AI profile tool

If you are cancelling because the weekly price feels too high, there are alternatives with clearer positioning. PFPMaker offers a free tier and premium at $9/month (about RM42/month), while BetterPic starts at $35 (about RM149) and Aragon AI starts at $35 (about RM149) with a refund guarantee according to the research set.

ProfilePicture.AI starts at $6.40 (about RM27), and HeadshotPro is more for teams at $39 per person (about RM166 per person). Those are not direct Malaysia-priced listings, but they give a useful benchmark against Mytraits Ai’s RM81.88 weekly cost.

Useful links

• Mytraits cancellation page
• Mytraits terms page
• Mytraits alternate terms page
• KPDN official website

Address and contact reality for Malaysia users

No verified Malaysia cancellation address was found

No physical cancellation address for Mytraits Ai in Malaysia was identified in the research. No verified postal cancellation address for the service was provided in the allowed source set either, which means most users will be dealing with online-only support.

That matters because if you want to cancel quickly, email and account-based cancellation are the realistic options. For Malaysia users, a United States support number and a web cancellation page are the main published channels.

Best way to proceed when there is no local office

Use the online route, save every confirmation, and escalate locally only if billing problems continue. KPDN and TTPM are the bodies to know in Malaysia when a foreign digital service keeps charging or ignores a valid complaint.

If you need to present a formal contact record, use this support information:

• Email: [email protected]
• Phone: +1 (318) 712-9629
• Cancellation page: official cancel-sub page