Cancellation Novelmates: Easy Method

What is Novelmates

What this service appears to be

Novelmates is a subscription-based reading app tied to digital fiction and story access, with public references pointing to the app name "Novelmates: Best Stories and Novels" and the company name HK IReader Technology Limited. The available source set does not clearly confirm a founding year, headquarters address, total user count, or a full corporate profile, so that part stays unclear "No information found" (novelmates.com).

For readers in Malaysia, this matters because many people sign up quickly during a trial or after seeing a book ad, then only realise later that the billing may be recurring. User complaints also point to confusion about where the subscription actually sits, whether inside the app, through App Store, or through Google Play, and that can make cancellation less senang than it should be.

What users are really paying for

The paid side of Novelmates appears to be access to reading content under recurring plans, not a one-off purchase. Verified pricing data shows a Weekly Plan at $2.99 (RM14.11)* for the first week, then $14.99 (RM70.75)* per week, plus an Annual Plan with a 3-day free trial followed by $99.99 (RM471.95)* per year, with pricing shown in USD and converted here into MYR.

That pricing structure is the key thing to understand before cancelling. The cheap entry price can look harmless, but the weekly renewal after the intro period is much higher at $14.99 (RM70.75)* every 7 days, which is exactly the kind of setup that catches people off guard when they forget the billing date.

How Novelmates behaves in Malaysia

There is no verified evidence in the source set of dedicated Malaysia pricing, Bahasa Malaysia support, local customer service channels, or a Malaysian office. The available support details also show no phone number, no listed email, no live chat, and no published service hours, which is not ideal when you need a fast cancellation or refund response.

For Malaysian users, the practical takeaway is simple. Treat Novelmates like an app-store managed subscription unless your payment record proves otherwise. Before doing anything, check your Apple subscription page, your Google Play subscriptions page, and your card statement for the merchant name. That one step often tells you faster than the app itself where you need to cancel.

How to cancel Novelmates without getting charged again

Before you cancel, do these checks

Many Novelmates users feel annoyed because the cancel path is not clearly documented and some only notice the charge after the trial or first low-price period ends. Before you tap anything, take a screenshot of your current plan, note the exact next billing date, and save the transaction amount shown on your card, App Store, or Google Play record.

You should also check whether your subscription was started on iPhone, Android, or another payment route. If you subscribed through Apple or Google, deleting the app or deleting the account usually does not stop billing. Several user complaints show that this mistake is common, and it leads straight to surprise renewals.

• Open the app and capture your plan page.
• Check App Store subscriptions if you use iPhone or iPad.
• Check Google Play subscriptions if you use Android.
• Save your latest payment receipt or bank transaction line.
• Write down the date the next renewal is due.

Trying to cancel inside the app or account

The terms page does not provide a verified click-by-click cancellation route, so Novelmates does not clearly document the exact in-app path "No information found" (novelmates.com). Still, based on how subscriptions are usually surfaced in this kind of app, the place to look is the account area, often under Profile, Settings, Membership, Manage Subscription, or Restore Purchase.

If you see a button that says Manage Subscription, tap that and follow it to the payment platform handling the billing. If you hit a page offering discounts, bonus coins, or a stay offer, do not assume the cancellation is done yet. Users have reported hidden cancel buttons and unclear flows after the trial period, so continue until you see a final confirmation screen.

The only support-style help link available in the verified data is a third-party guide page at Appshunter, not an official Novelmates help centre. You can use it as a pointer, but treat your own Apple, Google, or bank record as the stronger proof because that is what decides whether the charge continues "No live chat available" and "Not available" for phone and email (appshunter.io).

Cancel through App Store on iPhone or iPad

If your receipt came from Apple, cancel through App Store because that is the billing owner. On iPhone, open Settings, tap your Apple ID name, tap Subscriptions, find Novelmates, then tap Cancel Subscription. On some iOS versions, the label may show as Cancel Free Trial if you are still inside the 3-day trial attached to the annual plan.

Do this at least 24 hours before renewal, even if Apple sometimes processes closer to the billing time. In practice, I tell Malaysian users not to wait until the last day lah. If the plan renews overnight in another time zone, a same-day cancellation can still be too late.

• Settings
• Apple ID
• Subscriptions
• Novelmates
• Cancel Subscription

Cancel through Google Play on Android

If the subscription was bought through Google Play, open Google Play, tap your profile icon, tap Payments and subscriptions, tap Subscriptions, choose Novelmates, then tap Cancel subscription. If Novelmates does not appear there, check whether the charge came through another Google account or through direct card billing outside Play.

One user complaint specifically said the app did not show a cancel option and the subscription also did not show in Play while charges continued through GCash (Google Play Community). That is a red flag to move fast. Save screenshots of the missing subscription page, your payment proof, and the app account screen on the same day.

• Google Play
• Profile icon
• Payments and subscriptions
• Subscriptions
• Novelmates
• Cancel subscription

What to do when support channels are weak

Support details in the verified data show no phone number, no email address, no live chat, and no listed hours (appshunter.io). So if you cannot cancel inside the app and you cannot find the plan in Apple or Google, your next practical move is to contact your payment provider and dispute any unauthorised recurring charge if billing continues after your cancellation attempt.

There is also no confirmed postal cancellation address for Novelmates or HK IReader Technology Limited in Malaysia or elsewhere from the source set. If you still want written proof of a cancellation notice, a registered letter can help document your timeline, and some consumers now use digital registered-mail services such as Postclic because they generate timestamped proof of sending, receipt, and opening. Use that only as a backup record, not as your only move.

After you cancel, what changes and what does not

Access to stories and paid features

Novelmates does not clearly state in the available terms whether access ends immediately or continues until the end of the paid period "No information found" (novelmates.com). In most app-store subscriptions, cancellation stops the next renewal but you normally keep paid access until the current billing cycle ends. That is the working assumption here, but you should confirm by checking whether the subscription page shows an expiry date.

For example, if your weekly plan renews every Thursday and you cancel on Monday, you will usually still have access until Thursday. If you are on the annual plan after the 3-day trial has converted, the paid access commonly runs until the date shown on the App Store or Google Play subscription record.

If you do nothing, billing is likely to continue

The pricing structure itself shows recurring behaviour, including $14.99 (RM70.75)* per week after the first-week offer and $99.99 (RM471.95)* per year after the 3-day trial. Even though the terms page does not clearly publish an auto-renewal clause in the available data, the app-store listing details strongly indicate recurring billing unless you cancel before the next charge date.

This is exactly why users get frustrated. They think deleting the app means finished, but the payment mandate often stays active. If you subscribed and then removed the app without cancelling the billing source, you should still check your statement for at least 2 full billing cycles.

Your account data and reading history

The available terms do not explain what happens to your data after cancellation "No information found" (novelmates.com). There is also no verified export tool documented in the source set. So before cancelling, save anything you may want later such as story names, bookmarks, chapter progress, or screenshots of purchases.

If you plan to delete the account as well, separate that action from subscription cancellation. Cancel the billing first, confirm the end date, then consider account deletion after you are sure no more charges are due. Mixing both on the same day can make later proof harder if support goes silent.

Refunds, disputes, and the weak points in Novelmates support

What the available policy actually tells us

Refund details are not clearly stated in the available terms or verified support pages "No information found" (novelmates.com). There is also no published rule in the source set on pro-rated refunds for unused days, billing-error refunds, or trial-related refunds. In plain terms, Novelmates does not make the refund side easy to verify from the sources provided.

That means you should not assume you will get money back just because you cancelled after renewal. Based on user complaints, refund success looks uncertain, especially when support is unresponsive. If the charge was valid but you forgot to cancel in time, the chance of a goodwill refund is usually lower than for a technical billing error.

How to ask for a refund in the most practical way

If the payment was through App Store, use Apple's subscription and refund route because Apple controls the billing record. If the payment was through Google Play, use the Play purchase history and refund request path. If the charge came directly on your card and no official support email is available, compile your proof and move quickly to your issuing bank.

• Screenshot the subscription page showing status or expiry date.
• Save the receipt number, transaction date, and amount.
• Capture any failed cancel path or missing cancel button.
• Write a short timeline of what happened on each date.

Rights in Malaysia when the charge looks wrong

Many users worry about getting charged after cancelling or after a trial they thought had ended cleanly. In Malaysia, that kind of complaint can fall under the Consumer Protection Act 1999 for unfair or misleading practices, while card disputes sit within Bank Negara Malaysia's financial consumer protection framework under the Financial Services Act 2013 or Islamic Financial Services Act 2013.

If this was a recurring card charge you did not authorise or that continued after a documented cancellation attempt, ask your bank for a chargeback or a dispute for an unauthorised recurring transaction. Malaysian banks usually work within card-network timelines of around 60 to 120 days from the transaction date or from when you discovered the issue. Earlier is always better because banks want documents while the trail is still fresh.

Novelmates plans and pricing in Malaysia

Current subscription plans

Prices are approximate, converted from USD at 1 USD ≈ 4.72 MYR. Check the official source for the exact local amount charged to your account.

Which plan costs more over time

The weekly plan is the most expensive in long-term use. After the entry week at $2.99 (RM14.11)*, the normal weekly charge becomes $14.99 (RM70.75)*, which works out to about $779.48 (RM3,679.15)* over 52 weeks if kept for a full year. By comparison, the annual plan is $99.99 (RM471.95)* after the 3-day trial, so the annual plan is vastly cheaper if someone truly plans to use the service long-term.

That gap is huge, and it is where many readers may be overpaying without noticing. If you only wanted to read one story and forgot to cancel the weekly plan for a month, you could already spend about $62.95 (RM297.12)* including the intro week, which is far above many mainstream reading app budgets in Malaysia.

Billing traps to watch

The biggest trap is the low intro price on the weekly plan and the free trial on the annual plan. Both can convert into much larger charges if you miss the deadline. The source data does not show any separate cancellation fee, and no early termination fee was found in the terms data.

There is also no confirmed public history of price increases in the verified source set. Still, because the app-store details are in USD, the amount on your Malaysian card can shift slightly with exchange rate movement, bank conversion spread, or cross-border processing.

Your rights in Malaysia if Novelmates keeps charging or ignores you

The laws that matter here

For Malaysian consumers, the main law is the Consumer Protection Act 1999. It can be relevant if a subscription is presented unclearly, if renewal terms are misleading, or if cancellation barriers cause unfair billing outcomes. For card disputes and complaint handling by banks, the wider framework includes the Financial Services Act 2013 or Islamic Financial Services Act 2013 under Bank Negara Malaysia.

The Direct Sales and Anti-Pyramid Scheme Act 1993 gives a 10 working day cooling-off period for certain direct sales contracts, including door-to-door and mail order categories. That does not automatically mean every app subscription qualifies. For Novelmates, this cooling-off rule may not neatly apply unless the transaction fits those categories, so do not rely on it as your only argument.

How to use these rights in a Novelmates dispute

If Novelmates charged you after you cancelled, your strongest evidence is practical evidence, not fancy wording. Show the screenshot of the cancellation page, the App Store or Google Play status page, the bank line item, and the date the charge hit. Under the Consumer Protection Act 1999, misleading subscription handling can become a consumer complaint issue, especially if the app made the cancellation path unclear.

If your card keeps getting charged and support does not respond, raise it with your bank immediately as a recurring transaction dispute. At the same time, you can prepare a consumer complaint for KPDN and, where suitable, consider the Tribunal for Consumer Claims Malaysia, known as TTPM, for a low-cost avenue to pursue the matter.

Where to complain in Malaysia

KPDN is the main consumer enforcement authority many Malaysians know first for trade and consumer issues. TTPM is useful when you want a formal consumer claim process without going to a full civil court. For Novelmates-type billing complaints, keep the case simple and factual: subscription date, cancellation attempt date, amount charged, and response or no response.

• KPDN complaint route: file through the ministry's consumer complaint channels and attach screenshots, receipts, and statement entries.
• TTPM claim route: prepare your supporting documents and a short chronology if the loss amount justifies a claim.
• Bank dispute route: call or message your issuing bank and ask for a chargeback or recurring transaction dispute.
• Timeline target: submit bank and consumer complaints as soon as the unauthorised charge appears.

What customers are saying about cancellation

Overall verdict from available reviews

Overall rating trend: 0 positive and 5 negative reviews out of 5 unique reviews on cancellation or refunds. Based on the available review set, cancellation looks difficult rather than smooth. The recurring themes are hidden or missing cancel options, charges after trial or sign-up, and weak customer support response.

To be fair, only negative cancellation-related reviews were provided in the research file, so this is not a full product review of every aspect of Novelmates. Still, when all 5 available reviews point in the same direction, that is a warning sign for Malaysian users who want a clean exit.

Recurring complaint themes

Sources summary

Specific user reports

• "There's no way to use the bonuses so the books I attempted to read would only go up to 4 chapters before it asked you to pay for a subscription. From what I’ve read so far about the app, once you have a subscription it’s almost impossible to cancel it." (App Store)
• "I saw a book on here that was interesting so I decided I was gonna read it and for some reason it put me into a subscription that I didn’t want and they charged me for it now I can’t cancel it." (App Store)
• "The option 'cancel' of subscription in the Novelmates app is not showing and the subscription is also not showing in the Play Store, but the app kept on charging me bills in my Gcash." (Google Play Community)
• "After I bought a service from novelmates app they kept taking money from my credit card, when I never opted for auto renewal, I made a complaint to their Customer service but never got a reply from a real person." (Google Play Community)
• "I have the same problem just recently have you found the solution if so please share it." (Google Play Community)

The documents you should keep before and after cancelling

Before you hit cancel

Save proof before making any change. At minimum, keep a screenshot of the plan page, the billing date, and the amount charged, such as $14.99 (RM70.75)* for the weekly renewal or $99.99 (RM471.95)* for the annual plan. This becomes your baseline if the subscription later renews again.

• Screenshot of account or membership page
• Screenshot of App Store or Google Play subscription page
• Bank or card statement line
• Receipt or transaction ID

If you plan to request a refund or dispute

Refund and dispute cases move faster when your documents are neat. Banks in Malaysia often ask for transaction date, amount, merchant name, and proof that you tried to cancel. If support was unavailable, save that too by capturing the missing contact options or failed chat flow.

• Exact charge date and amount
• Proof of cancellation attempt
• Proof of missing cancel button
• Short written timeline
• Follow-up screenshots after cancellation

The common mistakes that keep Novelmates billing active

Deleting the app instead of cancelling the subscription

This is the most common mistake. Removing the app from your phone does not end App Store or Google Play billing. A user can delete Novelmates on Monday and still get charged on Friday because the store subscription remained active.

The fix is simple. Always cancel from the billing owner first, then delete the app only after you see the expiry date or cancellation confirmation.

Using the wrong channel

Some users look only inside the app even though the charge came through Apple or Google. Others check Google Play while the payment was made on a different Google account. This is why a subscription may look invisible can or not? Actually can, but only under the correct account.

Match the route to the receipt. Apple receipt means App Store cancellation. Google receipt means Play cancellation. Direct card charge with no store receipt means go to the merchant trail and, if needed, your bank.

Waiting until the last day of the trial or renewal

The annual plan includes a 3-day free trial before charging $99.99 (RM471.95)*. If you wait until the final hours, timezone differences or delayed processing can still lead to a charge. The same risk exists on the weekly plan once the intro week ends.

A safer rule is to cancel at least 24 hours early and keep the timestamped screenshot. That gives you evidence if the system still bills you.

Not saving confirmation proof

Many people cancel, see a screen flash, then close the app without proof. If the charge returns, they have no screenshot, no expiry date, and no way to show what happened. That weakens both refund requests and bank disputes.

Take two screenshots after cancelling: one of the final confirmation and one of the subscription status page. Save them in cloud storage on the same day.

Getting stuck on a retention screen

Users have reported hidden cancel buttons and unclear flows. A discount page, bonus page, or "stay subscribed" offer can make people think they are done when they are not. If you only closed the page after seeing an offer, the subscription may still be active.

Continue until you see a clear end state such as Cancelled, Expires on, or Renews no more. If the app never shows that, switch to App Store, Google Play, or your bank evidence route immediately.

Quick comparison of Novelmates cancellation methods

Method comparison table

What this comparison means in real life

The app or account route is fastest when the button is visible and working. App Store and Google Play are often more reliable because the billing status is easier to verify on the platform side. Registered mail is slower and there is no confirmed address in the source set, so it works more as a documentation idea than a mainstream route here.

No cancellation fee was found in the available terms data. That is good news, but the bigger risk is not the fee. The real risk is failing to stop the next recurring charge in time.

What to do after cancelling so the problem does not come back

Immediate follow-up steps

Right after cancelling, verify the status page. On Apple or Google, look for an expiry date or a line confirming the plan will not renew. Then set a calendar reminder for the expected final access date and another reminder 7 days later to check your bank statement.

If you were on the weekly plan at $14.99 (RM70.75)* after the intro period, monitor closely because renewals happen fast. Weekly subscriptions leave less room to react than annual ones.

Watch your bank statement and use chargeback if needed

Check at least the next 60 to 120 days of statements if you had a billing issue, since that is also the typical dispute window banks may work with in Malaysia. If a charge appears after a documented cancellation, contact your issuing bank and ask to dispute the recurring transaction or request a chargeback under the bank's card rules and complaint process.

Tell the bank the exact date you cancelled, the exact amount charged, and whether the charge was through Apple, Google, or direct card billing. Attach your screenshots straight away. This saves time and reduces the back-and-forth that makes these cases drag on.

If you still want an alternative after leaving

If you cancelled because the pricing felt steep or the content support was disappointing, there are simpler options. iReader-Story, Novel & E-book is listed as free with in-app purchases. Replika is free with premium options, while Nomi AI is priced around $8.33 per month on annual billing, which is about RM39.32* at the same conversion rate.

If your interest is story-style interaction rather than pure reading, Candy AI and Kupid AI are also in the alternative set, though they are more AI companion products than straightforward novel apps. Compare the billing model carefully before signing up again, especially if a free trial is involved.

Useful links

• Novelmates terms page
• Cancellation help reference
• KPDN official website
• Tribunal for Consumer Claims Malaysia

Address and contact reality for Novelmates

No verified cancellation address was found

No physical cancellation address was found for Novelmates or HK IReader Technology Limited in the verified source set. There is also no verified phone number, no public customer support email, and no live chat listed in the available data (appshunter.io).

That means this is effectively an online-only cancellation case for most users in Malaysia. Your practical routes are the in-app account path if it exists, App Store, Google Play, or your bank if charges continue without a working cancellation channel.

How to proceed when a company has no visible address

When there is no public cancellation address, your proof matters even more. Keep screenshots, receipts, statement lines, and store status pages. If the billing issue continues, escalate through your card issuer, then to KPDN or TTPM if the loss and facts justify it.

Short version: cancel early, confirm on the billing platform, and keep every document. With Novelmates, that is the difference between a clean stop and a month of unnecessary chasing.