Cancellation Project Broadcast: Easy Method

What is Project Broadcast

What kind of service you are paying for

Project Broadcast is a subscription-based SaaS tool for business texting, lead follow-up, and campaign messaging. The company presents it as a platform for direct sellers and network marketers who want to manage contacts, send automated messages, and use a dedicated business line with voicemail and call logs on some plans "500 credits per month with rollover" and "1,000 credits per month with rollover" (projectbroadcast.com).

If you feel annoyed because the cancellation flow is not obvious, that reaction is fair lah. Project Broadcast does give a working self-service route through the account area, but key points such as auto-renewal, commitment length, and free trial rules are not clearly stated in the Terms, so many users only discover the fine details when they try to stop billing (projectbroadcast.com).

Main features tied to the paid plans

The paid value is mostly in credits and messaging tools. The Starter plan includes 500 monthly credits with rollover, the Business plan includes 1,000 monthly credits with rollover, and the Professional plan offers a higher credit allocation with added features, while the Pay As You Go option sells credits in bundles "used as needed" (projectbroadcast.com).

On top of credits, the service highlights business communication functions rather than consumer chat. The Starter plan description specifically mentions a full-featured business line with voicemail and call logs, which matters because the Terms also say that after cancellation your phone number will be unprovisioned after 14 days and unused credits will be lost (projectbroadcast.com).

How Project Broadcast works for users in Malaysia

For Malaysia, the practical issue is that there is no listed local phone support, no listed live chat, and no local support hours. Support is mainly through the web account and email at [email protected], which can feel slow if you are trying to stop a charge before the next billing date (projectbroadcast.com).

Local friction points are easy to spot. There is no published MYR billing on the source pages, pricing is shown in USD, and common local issues include lack of local customer support in Malaysia plus limited integration with local payment gateways. In simple terms, you can use the service from Malaysia, but the support setup is not localised and that can make disputes less senang than with a homegrown provider.

How to cancel Project Broadcast without getting charged again

Checks to do before you click cancel

Many users worry about being billed again or losing access too early. Before cancelling, log in and note your current billing date, take a screenshot of the active plan page, and save any contacts, campaign records, or message data you may need later because the Terms say your phone number is unprovisioned 14 days after cancellation and unused credits are lost (projectbroadcast.com).

Also check whether you are using a business number actively with customers. If that number matters to your sales follow-up, export what you can before cancelling because 14 days is not a long buffer. Save at least the subscription screen, recent invoices, and one screenshot showing your account email and plan name. That proof helps a lot if support replies slowly.

Exact web account path inside Project Broadcast

The clearest cancellation route is through the account dashboard. Project Broadcast says to log into your account at Project Broadcast FAQ, then go to app.projectbroadcast.com, click your initials at the bottom left of the screen, choose Subscription, then select Change or Cancel Subscription, and follow the prompts to cancel (projectbroadcast.com).

Do not stop at the first subscription page if you only changed plans. The wording matters here. You want the path that ends with Change or Cancel Subscription and then a visible cancellation confirmation. If the page only shows plan options or upgrade choices, continue until you see the final cancellation step. Take screenshots of each page, especially the last confirmation screen.

Email, store billing, and postal backup options

If you cannot access the account or the self-service path fails, send an email to [email protected]. The Terms say to allow 7 days to process an email cancellation, so this method is slower and should be sent before the next billing date, not on the last minute can or not gamble (projectbroadcast.com).

Use a direct subject line such as "Cancel subscription effective before next billing date" and include your account email, plan name, and the last four digits of the payment method if visible on your invoice. Ask for written confirmation. There is no listed support phone number and no listed chat, which means email is the only documented backup channel besides the account dashboard (projectbroadcast.com).

Some SaaS services also bill through Google Play on Android. If your bank statement shows Google or your receipt came from Google Play instead of Project Broadcast, cancel inside Google Play as well because store billing can continue even after you stop using the app. Open Google Play, tap your profile, go to Payments and subscriptions, open Subscriptions, find Project Broadcast if listed, and cancel before the next billing date.

A postal route can still be useful if you want dated evidence. Send a registered letter with your account email, billing date, and a clear cancellation request, then keep the receipt. If you prefer a digital version of registered mail, services such as Postclic provide certified proof of sending, receipt, and opening with tracked timestamps. Use this only as a backup, since Project Broadcast does not publish a dedicated cancellation address on the verified pages.

After you cancel, what actually changes on your account

Access, credits, and phone number timeline

The biggest point to understand is what you lose after cancelling. Project Broadcast states that 14 days after your cancellation, your phone number will be unprovisioned and you will lose any unused credits (projectbroadcast.com). If you rely on that number for customers, do not wait until the final week.

The verified sources do not clearly state whether full feature access continues until the end of the current paid period. Because that part is not spelled out, act as if the critical cut-off is the cancellation date plus 14 days for the number, not an indefinite grace period. Export anything valuable before you submit the request.

If you do nothing and how renewal likely works

Project Broadcast does not clearly state an auto-renewal clause in the Terms, but the service is priced monthly and sold as subscription plans, so ongoing recurring billing is the normal business model unless you cancel before the next billing cycle. In practical terms, if your account remains active and no cancellation is processed, expect the next monthly charge to continue.

This unclear wording is one reason users get frustrated. When a company does not spell out the renewal rule in a simple way, some customers assume turning off usage is enough. It is not. You need an actual cancellation through the account path or a processed email request, then proof of confirmation.

Project Broadcast refund rules are strict and not consumer-friendly

What the Terms say about refunds

If you are hoping for a pro-rated refund after cancelling, the answer is harsh. The Terms say, "Refunds, under no circumstance, are provided" (projectbroadcast.com). The research data also confirms no refund for unused periods and no refund after cancellation.

That means accidental renewal cases can be difficult unless you can show an unauthorised or wrongly processed charge. Based on the available Terms, Project Broadcast does not promise partial refunds, goodwill refunds, or credit returns for the remaining month. Go in expecting a low success rate for ordinary refund requests.

How refund rights work in Malaysia

In Malaysia, the Consumer Protection Act 1999 gives some cancellation and refund protections, but not a universal cooling-off right for every online subscription. A 10-working-day cooling-off period mainly applies to qualifying direct sales contracts such as door-to-door or mail order sales, with written contract conditions. That usually does not fit a standard SaaS sign-up like Project Broadcast.

For future services paid in advance, Malaysian consumer law can still matter if the seller tries to enforce an unfair no-refund outcome in a way that clashes with the nature of the service. If you paid for a service not delivered as promised, or if recurring billing continued after valid cancellation, you can complain to KPDN and consider a claim at TTPM. The Terms are strict, but they do not block your right to challenge an unfair charge in Malaysia.

Best way to ask for a refund anyway

Even with a low success rate, send the request in writing. Email [email protected] with your account email, invoice date, amount charged, and a short explanation such as duplicate charge, cancellation already submitted, or unauthorised recurring charge. Attach screenshots of the cancellation page and the bank or card statement entry.

Ask for two things only: written confirmation of account status and reversal of the specific disputed charge. Short, factual messages work better than long emotional ones. Since the Terms mention 7 days for email cancellation processing, give support that window, then escalate if no answer arrives.

Chargeback and payment dispute in Malaysia

If a charge appears after you already cancelled, contact your bank and ask to dispute a recurring card transaction or request a chargeback. In Malaysia, banks usually handle this under chargeback rules within Bank Negara Malaysia's consumer protection framework, and the timeline is commonly around 60 to 120 days from the transaction date or when you discovered the problem.

Prepare a clean evidence pack with the invoice, cancellation screenshots, email trail, and the statement showing the disputed amount. If you paid through Google Play, file the cancellation there too and use the store receipt as evidence. Use chargeback as a last resort when support does not resolve a clearly unauthorised or duplicate charge.

Project Broadcast terms that matter before and after cancellation

What the Terms clearly say

The most concrete clause is the post-cancellation data impact. The Terms state: "Fourteen (14) days following your cancellation your phone number will be unprovisioned and you will lose any unused credits" (projectbroadcast.com). That one sentence has real consequences for any business that still relies on the number.

The Terms also clearly state the refund position: "Refunds, under no circumstance, are provided" (projectbroadcast.com). For cancellations by email, the Terms ask users to email [email protected] and allow 7 days for processing. Those are the three most practical terms affecting your exit.

What the Terms do not clearly say

Several points are not specified in the verified Terms summary: auto-renewal wording, commitment duration, free trial conversion terms, applicable law, and dispute resolution. That lack of detail makes the service harder to assess before subscribing because you do not get a simple statement on renewal mechanics or trial cut-off rules from the source data provided.

For Malaysian users, this means you should rely on your own records, invoices, and screenshots instead of assuming any grace period. If a term is not clearly shown when you subscribe, save the checkout page and confirmation email. That evidence is useful if there is later disagreement about what you agreed to.

Project Broadcast pricing in Malaysia and whether it is worth keeping

Current subscription plans and converted MYR pricing

Prices are approximate, converted from USD at 1 USD ≈ 4.72 MYR. Project Broadcast publishes prices in USD, so check the official pricing page for the exact current local card charge and exchange impact.

Which plan costs the most and who may be overpaying

The least expensive recurring option listed is Pay As You Go at $8.00 (RM38)* monthly, while the highest listed plan is Professional at $80.00 (RM378)* monthly (projectbroadcast.com). If you are barely using credits each month, Professional can become expensive very fast, especially with no refund for unused time.

Starter at $25.00 (RM118)* is the first plan that includes the fuller business line features, so some users stay on it out of habit even when message volume drops. If your business no longer needs constant outbound messaging, compare your recent credit usage before the next renewal and downgrade or cancel early.

Billing notes that affect cancellation timing

The verified pricing data does not show annual billing savings or bundled discounts. It also does not show a cancellation fee or early termination fee in the Terms, which is good news if you want to stop a monthly plan without extra penalties (projectbroadcast.com).

There is still a hidden cost in practice: unused credits are lost after cancellation and the phone number is unprovisioned after 14 days. So even without a formal cancellation fee, poor timing can waste money. Cancel right after you finish a billing cycle only if you have already used what you need and migrated your contacts.

Malaysia consumer rights if Project Broadcast keeps charging you

Laws that matter for this kind of dispute

In Malaysia, the main law is the Consumer Protection Act 1999. For a normal SaaS subscription like Project Broadcast, there is no general cooling-off right that automatically applies to every online sign-up. That is why the service's own cancellation process and your evidence trail matter so much.

The 10-working-day cooling-off period applies mainly to qualifying direct sales contracts such as door-to-door or mail order sales with written contract requirements. Most Project Broadcast users sign up online, so this rule may not fit. If your issue is a post-cancellation charge or non-delivery of paid service, your stronger route is a complaint to KPDN or a claim to TTPM rather than relying on a generic cooling-off argument.

How Project Broadcast's Terms compare with Malaysian protections

Project Broadcast says no refunds under any circumstance and does not clearly specify withdrawal rights in the Terms (projectbroadcast.com). In Malaysia, a blanket no-refund line is not the end of the story if the business charged you after valid cancellation or failed to supply the paid service properly. You can still challenge unfair conduct through the local consumer system.

This matters especially where users report unexpected charges after cancelling. If you can show the cancellation request, billing date, and payment evidence, KPDN and TTPM are more relevant than arguing abstract contract wording. Facts win cases faster than theory.

How to complain in Malaysia

Start by sending Project Broadcast a written complaint by email with a clear deadline of 7 days, matching the processing period mentioned for email cancellations (projectbroadcast.com). State the amount, transaction date, and what remedy you want, such as cancellation confirmation or refund of a duplicate charge.

If there is no satisfactory reply, file a complaint with KPDN through its consumer complaint channels and prepare a TTPM claim if money is involved. Keep your evidence in one folder: screenshots, invoices, emails, and bank statements. TTPM is useful for smaller consumer claims because it is designed to be simpler than going to court.

Useful Malaysian contacts

For escalation, use these authorities:

• KPDN - Ministry of Domestic Trade and Cost of Living
• TTPM - Tribunal for Consumer Claims Malaysia

The verified Project Broadcast sources do not provide a local authority reference, so use Malaysia's own channels. For online filing and current office details, use the official KPDN portal and the TTPM information pages before submitting your complaint.

Real user feedback shows a rough cancellation experience

Overall verdict from available reviews

The pattern is clearly negative. Based on 5 unique reviews, the cancellation sentiment is 0 positive and 5 negative. That does not prove every user will have trouble, but it strongly suggests cancellation and billing follow-up are pain points, especially when support response is slow and charges continue after users think they have cancelled.

For Malaysian users, two local concerns make this worse: lack of local customer support and limited integration with local payment gateways. If something goes wrong, you may be dealing with cross-border support timing and non-local billing systems, which is exactly where missed replies can become expensive.

Recurring themes and source summary

Individual user comments

• "I had a difficult time canceling my subscription to Project Broadcast. The process was not straightforward, and I encountered unexpected charges after cancellation." (Reddit)
• "After canceling Project Broadcast, I was charged again the following month. When I contacted customer service, they were unresponsive and did not resolve the issue." (TrustPilot)
• "I requested a refund for an accidental subscription to Project Broadcast. Despite multiple attempts to contact support, I never received a response or my money back." (Example Forum)
• "The cancellation process for Project Broadcast was confusing and time-consuming. I felt misled by their unclear terms and conditions." (App Store)
• "I was charged hidden fees after canceling Project Broadcast. The company did not disclose these fees upfront, leading to unexpected costs." (Google Play)

Only negative reviews were provided in the research set, so that is the honest picture here. To stay balanced, the product itself does offer practical business texting features and rollover credits on some plans, which may still suit teams that actively use those tools. The problem is the exit process, not the concept of the service.

Documents to prepare before and after you cancel

Before cancellation

Gather proof before you touch the cancellation button. Save a screenshot of the Subscription page, a screenshot of the Change or Cancel Subscription screen, your latest invoice, and one page showing the account email tied to billing. This takes 3 minutes and can save weeks of arguing later.

• Screenshot of active plan
• Screenshot of billing date
• Invoice or receipt PDF
• Exported contacts or campaign data

For refund or dispute requests

If you need a refund request or bank dispute, prepare exact transaction details. Include the charged amount in MYR as shown on your card statement, the original plan price such as $25.00 (RM118)*, and the transaction date. Banks and support teams both move faster when the evidence is tidy.

• Transaction ID or reference
• Statement screenshot with amount
• Email trail with support
• Cancellation confirmation screenshot

After cancellation

Do not assume the process is finished the moment you click submit. Save the confirmation page, keep the confirmation email if one arrives, and set a calendar reminder for your next expected billing date plus another one 14 days after cancellation so you remember the number unprovision deadline (projectbroadcast.com).

• Confirmation email
• Final cancellation screen capture
• Calendar reminder for billing check
• Follow-up note on number expiry

Common mistakes that lead to extra charges

Stopping usage without cancelling the subscription

A common mistake is assuming that not logging in means the plan stops. Project Broadcast is sold as a recurring subscription, and the web account path must be completed or an email request must be processed. If you simply abandon the account, the next charge can still land.

Real-world example: a user stops sending messages in June but never clicks Change or Cancel Subscription. July billing arrives, and because refunds are not provided under the Terms, recovering that charge becomes difficult (projectbroadcast.com).

Using email too late

Email cancellation is documented, but the Terms say to allow 7 days for processing (projectbroadcast.com). If you email support one day before billing, you are taking a risk. The request may be valid, but the timing creates room for the next charge to slip through.

Better approach: use the web account path immediately, then send an email copy only as backup. That way you have a same-day action plus written evidence.

Expecting a pro-rated refund after cancellation

Many people assume they will get the unused portion back, especially if they cancel early in the month. Project Broadcast says "Refunds, under no circumstance, are provided" (projectbroadcast.com). If you cancel on day 3 of a monthly period, the verified policy still does not promise money back.

That is frustrating, but knowing it upfront helps. Plan your cancellation around your actual usage of credits and the business number, not around hopes of a partial refund.

Forgetting the 14-day phone number deadline

This one can hurt small businesses. The Terms say your phone number will be unprovisioned 14 days after cancellation and unused credits will be lost (projectbroadcast.com). If customers still text that number after the deadline, you may miss leads or support enquiries.

Set a migration plan before cancelling. Update your website, WhatsApp profile, email signature, and customer auto-replies within the same week.

Not saving proof when the cancellation flow feels confusing

User reviews mention confusing steps and charges after cancellation. If the interface feels unclear, take screenshots at every stage. Without proof, your bank dispute becomes weaker and support can say the cancellation was incomplete.

The smart move is simple: screenshot the plan page, the cancellation page, and the final success message. If no success message appears, send the support email immediately while the timing is fresh.

Side by side comparison of cancellation methods

Method table with notice period, fee, and difficulty

What this comparison really means

The web account method is the fastest documented route because it is the only one with an exact click path published by Project Broadcast. Email is useful for a paper trail but slower because the Terms mention up to 7 days for processing. Google Play only matters if your billing actually runs through the store.

Registered mail gives stronger proof of dispatch, but it is slower and less practical for a monthly SaaS tool with no published cancellation address on the verified sources. Choose based on your situation, but make sure you keep evidence whichever route you use.

What to do in the days after cancellation

Immediate checks and bank monitoring

Right after cancelling, verify three things on the same day: the account page reflects the change, you saved screenshots, and you know your next billing date. Then monitor your bank or card statement for at least one full billing cycle. This matters because multiple user reviews mention charges appearing after cancellation.

If an unauthorised or recurring charge appears, contact your issuing bank quickly and ask to dispute the transaction or request a chargeback. In Malaysia, that window is often around 60 to 120 days depending on the bank and card network rules, so do not leave it sitting in your statement.

Alternatives if you still need messaging or marketing tools

If you are leaving Project Broadcast but still need marketing automation, a few options stand out. ActiveCampaign starts from $9 (RM42)* per month and combines email marketing, automation, and CRM. Mailchimp ranges from $0 (RM0)* to $299 (RM1,411)* per month and is familiar for campaign management. Omnisend starts from $16 (RM76)* per month and focuses on e-commerce email and SMS.

If strong support matters more than the cheapest price, Dotdigital is often noted for customer support resources, though pricing is by contact. Larger teams may also look at Agentforce Marketing, formerly Salesforce Marketing Cloud, which is heavier and usually more expensive. The point is simple: if cancellation support is a pain here, moving to a better-supported platform can be worth it.

Useful links

• Project Broadcast FAQ
• Project Broadcast Terms
• Project Broadcast Pricing
• KPDN official website

No public cancellation address found for Project Broadcast

Online process is the main route

Project Broadcast does not publish a physical cancellation address in the verified sources provided. The practical cancellation routes are the account dashboard and support email at [email protected], with the self-service path being the clearest documented option (projectbroadcast.com).

Because there is no verified postal cancellation address here, do not waste time hunting random addresses from third-party sites. Use the official web path, keep proof, and escalate through your bank, KPDN, or TTPM if billing continues unfairly.

If you still want to send written notice

You can still prepare a formal written notice with your account details and keep it on file, but there is no confirmed address from the verified pages to display here. That means written notice is best treated as supporting evidence rather than your main cancellation route.

If your case involves repeated billing after cancellation, your strongest package is usually the account screenshots, the email trail to [email protected], and your card statement entries. For most users in Malaysia, that evidence will be more useful than an unverified postal attempt.