Cancellation Rentumo: Easy Method

What is Rentumo in Malaysia, and what are you actually paying for?

Rentumo is a subscription property search service, not a local Malaysian agency

Rentumo is a rental listing platform that gathers housing ads from multiple sites into one search system. The company listed for cancellation is Rentumo ApS, with a public address in Copenhagen, Denmark, and the terms say disputes are governed by Danish law "until cancelled" (rentumo.com).

For Malaysian users, this matters because there is no published local cancellation office in Malaysia. If something goes wrong, you will usually deal with a web account, email at [email protected], or the billing platform such as App Store or Google Play, not a local branch.

The paid features are mainly speed, alerts, and contact access

The free version gives access to a broad search, saved homes, daily SearchAgent alerts, and landlord contact information according to the pricing page (rentumo.com). The Premium side is sold as a faster and fuller way to track listings across many websites.

In practical terms, users usually pay for convenience, automation, and time savings. If you joined during a house-hunting rush in Kuala Lumpur, Johor Bahru, or Penang, that convenience may have felt worth it at the start, lah, but the recurring charge can become annoying if you forget the renewal cycle.

How the business model works in Malaysia

Rentumo uses an auto-renewing subscription model. The verified terms say there is no minimum commitment, you can cancel at any time, and the subscription renews every 4 weeks until you cancel (rentumo.com).

The research also shows a low-entry intro offer. One source states a 14-day trial for €1 (RM5.11), while the pricing material also mentions the first 4 days for €1 (RM5.11). Because those two published descriptions are not fully aligned, take a screenshot of the exact offer shown on your checkout page before you subscribe or cancel.

How to cancel Rentumo without getting charged again

Before you click cancel, do these checks first

Many Rentumo members feel frustrated when the cancellation steps are unclear or when they worry they will still be charged after cancelling. Before doing anything, open your account and note your next billing date, your current plan name, and the last amount charged, such as €39.99 (RM204) every 4 weeks.

Take screenshots of the membership page, your payment receipt, and the cancellation flow. Save any saved searches or listing links you still need, because membership-only access ends when your paid period expires, and some stored content may be deleted within 30 days from active systems and logs (rentumo.com).

• Screenshot the page showing your plan and next renewal date
• Save the receipt email or bank transaction line
• Note whether you subscribed on the web, App Store, or Google Play
• Forward any future confirmation email to yourself for safekeeping

Cancel through the Rentumo website account

If you subscribed directly on Rentumo, this is the main path. The verified click route is: log in to your Rentumo account, click My membership in the top navigation bar, then follow the prompts to cancel your subscription. Rentumo says you should receive a confirmation email after successful cancellation (rentumo.com).

If the page loads slowly or you cannot see the button, try a desktop browser and clear cache or use private mode. If you still cannot complete the process, open the support page at Rentumo Support and send an email to [email protected] on the same day, with screenshots attached and the subject line stating your cancellation request clearly.

Cancel through App Store or Google Play if that is where you subscribed

If your payment was taken by Apple, open App Store, tap your profile icon, choose Subscriptions, find Rentumo, then tap Cancel Subscription (rentumo.com). If you only delete the app without cancelling in Apple subscriptions, the recurring billing can continue.

If your payment was taken by Google, open Google Play Store, tap the menu or profile area, choose Subscriptions, find Rentumo, then tap Cancel Subscription (rentumo.com). This is a common mistake for Android users who assume cancelling on the website is enough when Google is the billing merchant.

Email and postal cancellation are backup options when the account path fails

Rentumo does not list a phone number, and there is no live chat. The support details available are email at [email protected] and stated service hours on weekdays from 10:00 to 16:00 (rentumo.com).

If the web cancellation flow fails, send an email that includes your full name, account email, last charge date, amount, and a short line saying you want the subscription cancelled before the next renewal. You can also send a registered letter to the Danish company address for proof. If you prefer a digital version of registered post, services such as Postclic provide timestamped proof of sending, receipt, and opening.

Once you cancel, what changes in your account and billing?

Access continues only until the current paid period ends

A lot of users worry they will lose access immediately after pressing cancel. Rentumo states that if you cancel before the end of your current paid period, you will not be charged again, but there is no prorating for unused time in the last billing cycle (rentumo.com).

That usually means you keep the paid access you already bought until the end of that cycle. Once membership expires, your membership-only access is revoked immediately, so do not wait until the last hour to copy listing details or contact information you still need.

If you do nothing, the subscription renews every 4 weeks

The terms are clear on auto-renewal. Rentumo says the subscription automatically continues every 4 weeks until you cancel (rentumo.com). For Malaysian users used to monthly billing, this can catch you out because 4-week billing happens 13 times a year, not 12.

If you signed up on a trial or intro deal and forgot to stop it, the next charge can move quickly to €39.99 (RM204) every 4 weeks. Set a calendar reminder at least 3 days before renewal so you have time to cancel and still keep proof.

Your stored content may be deleted within 30 days

Rentumo says that within 30 days, content may be permanently deleted from active systems and logs, and it cannot be recovered once permanently deleted (rentumo.com). If you used saved searches, favourites, or notes, export or copy them before your expiry date.

This is one of those details people miss. If you cancel after finishing your property search, senang, but if you think you might return to old saved listings later, save them locally first.

Refund rules, trial issues, and the terms that matter most

What the refund policy actually says

Many users get upset not just about cancellation, but about refund uncertainty after a renewal charge lands. Rentumo offers a 14-day right of withdrawal from the subscription date only if the subscription has not been used. Once the subscription has been used, that withdrawal right expires according to the subscription terms (rentumo.com).

Refunds are also available in some limited cases. The published policy mentions technical errors that made the subscription inaccessible, accidental multiple subscriptions, or cancellation notified by email before the renewal date, with documentation required (rentumo.com).

How to ask for a refund in a way that gives you evidence

Send the request to [email protected] and attach proof straight away. Include your account email, charge date, amount such as €39.99 (RM204), the last 4 digits of the payment card if relevant, screenshots of the cancellation attempt, and any proof that the service was inaccessible or duplicated.

Be short and specific. Ask for cancellation confirmation and refund confirmation in one email. If your reason is duplicate purchase, list both transaction dates. If your reason is technical failure, attach the error screen and the dates when you could not access the service.

Using bank dispute, App Store refund, or Google route as a last step

If Rentumo does not respond and a charge appears after a valid cancellation attempt, Malaysian cardholders can ask their bank for a chargeback or to dispute an unauthorised or recurring card transaction. The window is usually set by the bank and card-network rules, often around 60 to 120 days from the transaction date or from when you discovered the issue, within Bank Negara Malaysia complaint-handling rules under the Financial Services Act 2013 or Islamic Financial Services Act 2013.

If you paid through Apple or Google, also use their own subscription and refund systems because they are the billing channel. In practice, success is usually better when you can show the exact cancellation date, the confirmation screen, and the later charge on your statement.

Subscription terms that can catch Rentumo users off guard

The key clauses are auto-renewal, no minimum term, and immediate expiry after your period

Rentumo says there is no minimum commitment and you can cancel at any time, which sounds consumer-friendly at first (rentumo.com). The catch is that the subscription still renews automatically every 4 weeks until you stop it yourself.

The other practical point is timing. If you cancel during a paid cycle, you stop future billing, but unused days in the current cycle are generally not prorated. That makes the exact renewal date more important than many users realise.

The trial wording is inconsistent, so screenshot the offer page

One verified terms source says Rentumo offers a 14-day trial for €1 (RM5.11), and if not cancelled during the trial, it renews at €39.99 (RM204) every 4 weeks (rentumo.com). The pricing material also mentions the first 4 days for €1 (RM5.11), which is not the same trial length.

Because these public descriptions differ, your best protection is evidence from your own checkout page. Screenshot the trial duration, the renewal amount, and the date shown before you subscribe or before you submit any refund complaint.

Rentumo plans and pricing in MYR for Malaysian users

Current subscription pricing

Prices are approximate, converted from EUR at the rate 1 EUR ≈ 5.11 MYR, and you should check the official website for the exact local price shown at checkout.

Intro offer and free access options

Rentumo also advertises an intro offer of €1 (RM5.11), but the published description is inconsistent on whether this covers 4 days or 14 days. There is also a free version with basic search-related features on the pricing page (rentumo.com).

For value, the Premium plan is the only recurring paid subscription confirmed in the research. At €39.99 (RM204) every 4 weeks, it becomes expensive quite fast if you only needed listings for a short search window, especially because 4-week billing means more charges across a year than a standard monthly plan.

Is there any cancellation fee or hidden extra charge?

No separate cancellation fee was found in the subscription terms. The more realistic cost issue is forgetting to stop the auto-renewal before the next 4-week cycle begins.

There is also no confirmed prorated refund for unused time in the current paid cycle. So even if you cancel successfully halfway through the period, do not expect half your money back unless Rentumo agrees under one of its stated refund exceptions.

How Malaysian consumer rights apply when Rentumo charges continue

The main local rules are under the Consumer Protection Act 1999

In Malaysia, subscription issues are mainly framed through the Consumer Protection Act 1999 and the Consumer Protection (Electronic Trade Transactions) Regulations 2012. For online subscriptions, these rules matter when disclosures are unclear, when charges continue after cancellation, or when the trader does not respond properly to a complaint.

The jurisdiction block provided for this guide also states a 10-day cooling-off period from contract formation and a right to withdraw in writing within that period, with a full refund. Rentumo's own policy says 14 days if unused, but its terms also say the withdrawal right expires once the subscription has been used, so the exact facts of your case matter.

How to escalate a complaint in Malaysia

If Rentumo ignores your cancellation or refund email, collect your screenshots, statement entries, and confirmation records, then complain to KPDN. If money is still in dispute, you can also consider filing at the Tribunal for Consumer Claims Malaysia, known as TTPM, especially if the amount is modest and the dispute is clear.

Your complaint should be simple and factual. State the subscription date, the amount charged such as €39.99 (RM204), the date you cancelled, the date of any later charge, and attach the confirmation email or screenshots showing the cancellation steps.

Useful Malaysian authorities and what to prepare

KPDN is the Ministry of Domestic Trade and Cost of Living, and it handles consumer issues including e-commerce complaints. TTPM is the Tribunal for Consumer Claims Malaysia, which can help with consumer monetary disputes without the cost of a full court process.

• KPDN website: kpdn.gov.my
• TTPM website: ttpm.kpdn.gov.my
• Prepare your account email, charge dates, screenshots, and refund request email
• Show clearly whether you subscribed on web, App Store, or Google Play

What customers say about cancellation and refunds

Clear verdict from the available reviews

Based on the review data provided, cancellation sentiment is poor. The sample shows 0 positive and 3 negative unique reviews, with the recurring themes being charges after cancellation and refund frustration.

That does not prove every Malaysian user will face the same issue, but it does tell you to keep evidence at every step. The local issues also fit this pattern: lack of local customer support and limited property listings in Malaysia can make users feel the subscription is not worth RM204 every 4 weeks.

Recurring themes and source summary

Individual user comments worth noting

• "They charged you even after you cancelled your subscription. Dishonest company." (TrustPilot)
• "They are scammers, they charged 460 kr [about RM315] after I cancelled the premium subscription 5 times and they did it at midnight around 12 am." (TrustPilot)
• "I had a very bad experience with the Rentumo team. I was pregnant and forgot to cancel the subscription before the renewal period." (TrustPilot)

Only negative reviews were available in the provided dataset, so that is the honest picture here. On the positive side, the service does offer direct self-service cancellation steps on web, Apple, and Google, which is better than platforms that force every user into support tickets.

Documents to collect before and after you cancel

Before cancellation, build your evidence pack

The easiest disputes to win are the ones where your paperwork is already complete. Before cancelling, save a screenshot of the My membership page, note the renewal date, and keep the original signup receipt that shows the plan price, such as €39.99 (RM204) every 4 weeks.

If you joined on a promo, also save the page showing whether the trial was 4 days or 14 days for €1 (RM5.11). That small detail can matter a lot if the billing date is later disputed.

For a refund request, attach the right files at the start

• Receipt email or invoice
• Bank or card statement line
• Screenshot of cancellation screen
• Confirmation email from Rentumo
• Any technical error screenshot
• Proof of duplicate subscription if relevant

After cancellation, keep watching your statement

Save the confirmation email and also a screenshot of the final page in case the email never arrives. Then monitor your bank, debit card, or credit card statement for at least the next 2 billing windows, because the subscription renews every 4 weeks, not every calendar month.

If any later charge appears, act quickly. The sooner you email Rentumo and notify your bank, the stronger your dispute trail will be.

Common mistakes that lead to extra Rentumo charges

Cancelling in the wrong place

A very common mistake is cancelling on the website when Apple or Google is the real billing channel. If your receipt came from App Store or Google Play, use their subscription menu, not just the Rentumo account page.

Real-world example: you uninstall the app and assume the job is done. Four weeks later, another €39.99 (RM204) goes out because the store subscription was still active.

Missing the billing date because 4 weeks is not a normal month

Rentumo renews every 4 weeks, which can drift earlier than people expect compared with monthly bills. This catches users who think "I paid on the 1st, so it will renew on the 1st next month" when the actual cycle is shorter.

Set reminders 7 days and 3 days before renewal. That gives you time to cancel, follow up by email, and still have proof if the account page fails.

Expecting a prorated refund for unused days

Some users cancel halfway through a cycle and expect half the money back. The terms do not promise prorated refunds for unused time in the last billing cycle, so that expectation often leads to disappointment.

If you want money back, your best arguments are the listed exceptions: unused withdrawal period, technical inaccessibility, duplicate subscriptions, or an email notice sent before renewal with proof.

Not saving the confirmation email or screenshot

The review pattern includes complaints about charges after cancellation. In that situation, your strongest evidence is a confirmation email or a screenshot showing the date and time of the cancellation completion page.

If no confirmation arrives within the same day, send a follow-up email immediately to [email protected] and attach the screenshot of the completed cancellation flow. Do not wait until the next charge appears.

Assuming local support will sort it out quickly

There is no listed phone number and no live chat, while support hours are only published as weekdays 10:00 to 16:00 (rentumo.com). For Malaysian users, this can feel slow and distant because there is no clear local support desk.

That means self-help evidence is essential. Use concise emails, keep every timestamp, and escalate to KPDN or your bank if you get no useful response.

Side by side comparison of Rentumo cancellation methods

Methods, notice timing, fee, and effort

Key takeaway for Malaysian users

The fastest route is usually the same place where you subscribed. Web users should cancel inside My membership, while Apple and Google users should cancel in their store subscriptions panel.

Registered mail is slower but useful if you need hard proof for a dispute. Email sits in the middle as a practical backup when the account flow fails or the confirmation email does not arrive.

After cancelling, how to verify you are really safe from another charge

Immediate checks in the same hour

Right after cancelling, look for a confirmation email and take a screenshot of the final status page. Then add a calendar reminder for 1 day before the next expected renewal date and another reminder 30 days later to review whether any data you wanted has already been removed.

If you subscribed through Apple or Google, open the store subscriptions page again and confirm the status shows cancelled or expires on a specific date. Can or not? If you cannot see a clear status, assume it is not done yet and recheck immediately.

Statement monitoring and bank dispute timing in Malaysia

Watch your bank or card statement for at least 60 days, and preferably through two 4-week cycles. If a recurring charge appears after valid cancellation, contact Rentumo and your bank on the same day.

In Malaysia, banks usually treat this as a chargeback or a dispute over an unauthorised or recurring transaction. The practical dispute window is commonly around 60 to 120 days, depending on your bank and card network, under Bank Negara Malaysia's financial consumer protection framework.

Alternatives if you still need rental listings after leaving Rentumo

If Rentumo did not give you enough Malaysian listings, local options may be more useful. iProperty.com.my is strong for established residential and commercial listings, PropertyGuru Malaysia adds market insight and news, and Mudah.my is broad and easy to search across many categories.

EdgeProp.my and PropSocial are also worth a look if you want a more property-focused local context. These platforms are often easier for Malaysian renters who want listings that feel more directly relevant to local neighbourhoods and pricing.

Useful links

• Rentumo pricing and account cancellation path
• Rentumo support
• Rentumo subscription terms
• Rentumo terms and conditions
• KPDN official website
• Tribunal for Consumer Claims Malaysia

Where to send a written cancellation if you want a physical address on record

The public cancellation address is in Denmark, not Malaysia

If you want to send a written notice outside the online account route, use the company address publicly available for Rentumo. There is no verified Malaysian cancellation office listed in the research data.

Send the letter with your account email, full name, charge date, and a clear sentence asking for subscription cancellation before the next renewal. Add copies of your receipt and any screenshots, not originals.

The address is:

• Rentumo ApS, Pilestræde 41, 2. th., 1112 København K, Denmark

For most users, the online account path is quicker. The postal route is mainly useful when you want an extra layer of proof for a billing dispute or a complaint to KPDN, TTPM, or your bank.

Best final practice before you move on

Do not close the tab and assume everything is settled. Wait for the confirmation email, save the evidence, and recheck your payment method before the next 4-week renewal date.

If Rentumo still charges you after that, escalate fast with screenshots, statement entries, and your email trail. That is the difference between a smooth cancellation and a long headache, lah.