Cancellation Textguard Ai: Easy Method

What is Textguard Ai in Malaysia and what are you actually paying for

Service profile, company background, and how the subscription works

If you are here because the cancellation flow felt blur or you are worried about another charge hitting your card, you are not alone. Textguard Ai is a subscription software service for AI detection and text humanising, and its terms say the service is operated by BITOR SOFTWARE SL in Barcelona, Spain, under Spanish law "to ensure uninterrupted service" through monthly auto-renewal (textguardai.com/terms).

The key thing many users miss is the conversion model. Textguard Ai offers a 24-hour trial at €0.70 (RM3.50), and after that it converts automatically to the Gold plan unless you cancel before the 24 hours end (textguardai.com/terms). There is no minimum commitment period stated, so it is a month-to-month service that you can stop without a cancellation penalty.

Main features people usually subscribe for

The paid plans focus on AI detection and humanising tools rather than a simple checker. The pricing page lists usage-based features such as word volume, image analysis, video minutes, and audio minutes, so users are paying for a broader content analysis bundle, not just one detector (textguardai.com/pricing).

The published plan details are concrete. Basic includes 100,000 words, 50 images, 5 minutes of video, and 10 minutes of audio analysis for €29.90 (RM149.50) monthly. Gold increases that to 1,000,000 words, 200 images, 30 minutes of video, and 60 minutes of audio analysis for €39.90 (RM199.50) monthly (textguardai.com/pricing).

How Textguard Ai behaves for users in Malaysia

For Malaysia, the practical issue is not local language support but billing clarity and timing. Prices may appear in local currency, but the verified pricing data also shows trial at $0.70 (RM3), Basic at $29.90 (RM141), and Gold at $39.90 (RM188), so you may see different displayed amounts depending on currency conversion and payment channel (textguardai.com/pricing, textguardai.com/faq).

Support is lean. There is no phone number, no live chat, and no published support hours. The working contact point is email at [email protected], while the help page for cancellation steps is the FAQ page, which matters if you need proof that the platform itself says cancellation can be done from your account dashboard (textguardai.com/contact, textguardai.com/faq).

How to cancel Textguard Ai without getting charged again

Checks to do before you press cancel

Many Textguard Ai members get annoyed when the cancel button is not obvious or when they fear losing access too early. Before cancelling, open your account and note three things: your current plan, your next billing date, and the channel used to subscribe. That last part is crucial because web subscriptions must be cancelled on the website, while App Store and Google Play subscriptions must be cancelled inside those stores.

Take screenshots before you change anything. Save your dashboard page, the current plan name, and any billing page showing the renewal date. If you used the €0.70 (RM3.50) 24-hour trial, do not wait until the last minute lah, because the terms say it auto-converts to Gold after 24 hours if you do nothing (textguardai.com/terms).

Cancel through the Textguard Ai website account

The platform’s own FAQ gives the clearest web path. Log in to your Textguard Ai account, go to your dashboard, and click the "Cancel Subscription" option. According to the FAQ, this stops future billing and you keep access until the end of the current billing period, so cancellation does not cut access immediately (textguardai.com/faq).

If the dashboard looks different on mobile browser, switch to desktop view and look for billing or subscription controls inside the account area. If you cannot find the option, open the help page here: Textguard Ai FAQ. After cancelling, capture the confirmation screen and keep it together with the date and time.

Cancel if you subscribed through App Store or Google Play

If you bought the subscription on iPhone or iPad, the FAQ says you must cancel in the App Store. Open App Store, tap your profile icon, choose Subscriptions, find TextGuardAI, and tap Cancel Subscription. Access continues until the end of the current period, but future billing should stop once Apple confirms the cancellation (textguardai.com/faq).

If you subscribed on Android, open Google Play Store, tap the menu icon, choose Subscriptions, locate TextGuardAI, and tap Cancel Subscription. This also stops future billing while keeping access until the current cycle ends (textguardai.com/faq). A common mistake is deleting the app and assuming that counts as cancellation. It does not.

Email support, and what to send if the dashboard does not work

There is no phone support and no live chat listed, so email is your backup route. Send your request to [email protected] and include the account email, plan name, charge amount, payment date, and a direct sentence saying you want future billing cancelled. This gives support less room to ask for basic details again and again (textguardai.com/contact).

A short message works best. Say that you have already attempted cancellation in the dashboard or store, attach screenshots, and ask for written confirmation that auto-renewal is disabled. If you are close to the renewal date, send the email on the same day you try to cancel through the dashboard so your timeline is clear.

Registered post as an extra proof option

No physical cancellation address for Malaysia is published, and no direct cancellation address was found for Textguard Ai. Even so, some users still prefer written proof. If you can identify a valid company mailing address from the company’s formal records, registered post gives dated evidence, and digital registered-letter services such as Postclic can serve the same proof function with timestamped tracking.

This is not the main channel for Textguard Ai because the service itself points users to the dashboard, App Store, Google Play, or support email. Use post only if you are already in a billing dispute and want one more evidence trail alongside your screenshots and emails.

After you cancel, here is what changes on your account

Access stays active until the current billing period ends

This is one part the FAQ states quite clearly. If you cancel, future billing stops, but access continues until the end of your current billing period on web, iOS, and Android (textguardai.com/faq). So if your Gold plan renews on 28 August and you cancel on 10 August, you should still be able to use the service until 28 August.

This matters for users who panic and think cancellation means immediate lockout. For Textguard Ai, the published rule is the opposite. Cancel early for safety, then keep using the remaining paid days.

If you do not cancel, billing renews automatically every month

The terms say subscriptions renew automatically each month. There is no minimum lock-in period, but the renewal keeps running until you actively disable it by cancelling (textguardai.com/terms). That is why trial users are the most exposed, because the 24-hour trial converts very fast.

If you signed up just to test one assignment or one batch of content, set a calendar reminder immediately after payment. A same-day reminder plus another alert a few hours before renewal is the easiest way to avoid an accidental Gold charge.

Data retention after cancellation is not clearly explained

Textguard Ai does not clearly state what happens to stored data after cancellation. The terms do not specify retention periods or deletion timing, and they tell users to contact support for inquiries about data retention after cancel (textguardai.com/terms).

Because of that gap, export anything you may need before cancelling. Save reports, uploaded files, payment receipts, and screenshots of your account status. If the account later becomes inaccessible, you will still have your records ready for a refund dispute or a complaint to KPDN or TTPM.

Refunds, trial charges, and billing disputes with Textguard Ai

What the published refund policy says

This is the part that frustrates many users most. Textguard Ai says it does not issue refunds for partial use of a billing period, and cancellation only prevents future charges while access continues until the end of the current cycle (textguardai.com/faq). In plain language, pro-rated refunds are not part of the standard policy.

There is also no clear published rule for refunds on unused time within a paid period. The safest move is to cancel before the next billing date rather than expecting a refund after renewal. For billing-error questions, the contact route given is support email (textguardai.com/contact).

How Malaysia consumer rights can help in refund fights

In Malaysia, the Consumer Protection Act 1999 can matter if the service is treated as a future service contract. The local guidance in your brief states that under Section 17, a business cannot rely on a blanket "no refund" stance for unused future services, and consumers may claim a refund for the unused part after deducting services already delivered.

That does not guarantee Textguard Ai will agree straight away, but it gives you a practical argument if you were charged for a renewal you did not want and hardly used. If the company refuses, you can escalate through KPDN or file at TTPM with your receipts, screenshots, and cancellation evidence.

How to request a refund step by step

Start with email because there is no phone or live chat. Send your request to [email protected] with the charge date, amount, last four digits of the card if relevant, invoice or bank proof, and a simple explanation such as accidental renewal, trial conversion, or duplicate billing. Ask for both refund and confirmation that future billing has been stopped.

If the payment was made through App Store or Google Play, use the store’s billing dispute route as well, because store subscriptions are usually handled by the store payment system. For direct web billing, give support a short deadline such as 5 business days to reply before you escalate.

When to use a chargeback in Malaysia

If support ignores you or refuses to fix an unauthorised recurring charge, contact your bank and say you want to dispute a recurring card transaction or file a chargeback. In Malaysia, banks typically work within card-network timelines of about 60 to 120 days from the transaction date or from when the issue was discovered, under Bank Negara Malaysia’s complaint-handling framework and the Financial Services Act 2013 or Islamic Financial Services Act 2013.

Use chargeback as the last step, not the first one. Banks usually want proof that you tried the merchant route first, so keep your cancellation screenshot, support email, bank statement, and any reply from Textguard Ai. If you paid through Apple or Google, use their formal refund systems before asking your bank to intervene.

Textguard Ai subscription terms that affect cancellation

Auto-renewal, commitment length, and trial conversion

The terms are clear on three points. Monthly subscriptions renew automatically, there is no minimum commitment duration specified, and you can cancel at any time without penalty (textguardai.com/terms). That is good news for users worried about an early termination fee, because none was found in the terms.

The risky clause is the trial conversion. Textguard Ai offers a 24-hour trial for €0.70 (RM3.50), and after 24 hours it automatically converts to the Gold plan unless cancelled before the trial ends. The trial can be used once per account, so if you signed up for a quick test, your cancellation window is extremely short (textguardai.com/terms).

Applicable law and the missing parts in the terms

The terms say the service is governed by Spanish law because the operator is BITOR SOFTWARE SL in Barcelona (textguardai.com/terms). For a Malaysian user, that does not remove local consumer complaint options when the charge hits a Malaysian card or the transaction affects a consumer in Malaysia.

Two points remain unclear in the terms. Data retention after cancellation is not specified, and no detailed dispute resolution procedure is set out beyond contacting support. That lack of detail is exactly why you should keep your own records rather than rely on the account staying accessible later.

Textguard Ai plans and pricing for Malaysian users

Current subscription plans and monthly costs

Prices are approximate, converted from EUR at about 1 EUR = 5 MYR. Textguard Ai may also display local prices differently by payment channel, so confirm the exact amount on the official pricing page before subscribing.

Which plan costs more, and whether the jump makes sense

The cheapest paid entry is the 24-hour trial at €0.70 (RM3.50), but it is also the one with the highest risk of surprise conversion because the timeline is just 24 hours. Among monthly plans, Basic at €29.90 (RM149.50) is the lower-cost option, while Gold at €39.90 (RM199.50) is the highest recurring plan listed (textguardai.com/pricing).

The difference between Basic and Gold is €10.00 (RM50.00) monthly. If you only need occasional checks for essays or small content batches, Basic may already be enough. If you barely touch the image, video, and audio limits, Gold can become an expensive habit very quickly.

Billing notes and hidden-cost reality

No annual savings plan was verified in the source material, so there is no published annual discount to compare against monthly billing. No cancellation fee was found in the terms, and no early termination fee was found either (textguardai.com/terms).

The main cost trap is not a fee but auto-renewal after trial or after a monthly cycle. User complaints also mention confusion about plan limits and unexpected charging behaviour, so screenshot the plan page at purchase time if you think the usage caps were not clearly shown.

Malaysia consumer rights if Textguard Ai ignores your request

Laws that matter for this kind of subscription

For Malaysian users, the main law is the Consumer Protection Act 1999. The brief also points to a 10 working day cooling-off period for direct sales contracts that meet specific conditions such as written form and a required statement about the cooling-off period. For a normal online SaaS sign-up like Textguard Ai, that rule may not automatically apply, but the CPA still matters for unfair practices and service disputes.

The stronger point for many subscription complaints is the rule in the brief linked to Section 17 on future service contracts. The practical meaning is simple: a business should not hide behind a broad no-refund claim for unused future service. If you cancelled early and barely used the renewed period, raise that point in writing.

How this fits with Textguard Ai’s own terms

Textguard Ai’s FAQ says there are no refunds for partial use of a billing period, while the Malaysian consumer position in the brief is more consumer-friendly for unused future services. If you are in Malaysia and the renewal was recent, cite both your cancellation evidence and the CPA angle when asking for a refund.

The terms being governed by Spanish law do not stop you from complaining locally as a consumer in Malaysia. Your payment instrument, your location, and the service being sold to a Malaysian consumer are all relevant when KPDN or TTPM assess a complaint.

How to complain to KPDN and TTPM

Start by giving Textguard Ai one clear written chance to fix the matter. Send the cancellation or refund email, wait about 5 business days, then escalate if there is no satisfactory reply. Your complaint file should include screenshots of the dashboard, proof of the charge, support correspondence, and your bank statement line showing the amount.

For consumer assistance, contact the Ministry of Domestic Trade and Cost of Living, KPDN, through its consumer complaint channels. If money is still disputed, file with the Tribunal for Consumer Claims Malaysia, TTPM, which is built for consumer-money disputes and is generally more practical than going to court for a subscription issue.

Useful authority contacts in Malaysia

For official consumer information and complaint access, use these authorities:

• KPDN official website
• TTPM official website

If you file a case, keep your chronology very tight. State the subscription date, cancellation date, amount charged, amount claimed back, and whether the payment was direct web billing, App Store, or Google Play.

What customers say about cancellation and billing

Overall verdict from the available reviews

The review trend in the supplied data is rough. Out of 5 unique reviews, 4 are negative and 1 is mixed-positive on service speed but not on cancellation. Based on that small sample, cancellation appears difficult for a noticeable share of users, especially when they cannot find the correct billing channel or support is slow.

There are also wider product complaints that matter in Malaysia. Some users say even human-written work gets flagged as AI-generated, which can push people into paying for extra humanising they may not have needed. That kind of frustration often sits behind refund and cancellation requests.

Recurring themes in user feedback

Source summary and individual comments

• "I started a subscription to this god awful excuse for a AI detector and now they are making me contact customer support to cancel it, i tried deleting my account but it says my subscription will still stay active." (App Store)
• "I can’t figure out how to cancel my plan anywhere and it’s been charging me $20 every two weeks [about RM94.40] which I did not agree to that plan." (App Store)
• "Worst service out there took my money but did not provide the service advertised asked for refund within minutes and they refused to give me back money." (TrustPilot)
• "Support did respond and confirmed cancellation of future payments, but based on the above issues, I would advise others to review independent sources carefully before purchasing." (TrustPilot)
• "I can finally get my assignment checked for AI in speed time. best part is the humanizing part." (TrustPilot)

Documents to save before and after you cancel

Before cancellation, collect proof from your account

If you are already frustrated, do this before touching the cancel button. Save a screenshot of the dashboard, the billing page, your plan name, and the next renewal date. If the trial is involved, note the exact hour it started because the conversion happens after 24 hours, not at the end of a calendar day (textguardai.com/terms).

Also export any reports or results you still need. Textguard Ai does not clearly explain post-cancellation data retention, so assume you may lose easy access later and keep your own copies (textguardai.com/terms).

For refund claims and later disputes

Keep the payment receipt, invoice email, bank statement line, App Store receipt, or Google Play order record, depending on how you paid. Write down the amount exactly as billed, such as €39.90 (RM199.50) for Gold or €29.90 (RM149.50) for Basic.

After cancellation, save the confirmation screen and any support reply confirming that future billing is disabled. If there is no confirmation email, your screenshot becomes even more important can or not, because that may be the only time-stamped proof you have.

Common mistakes that lead to extra charges

Using the wrong cancellation channel

The biggest mistake is cancelling in the wrong place. If the subscription started through App Store or Google Play, deleting the app or emailing support may not stop the store billing. You must cancel inside the same billing channel that created the subscription (textguardai.com/faq).

A real review pattern shows exactly this confusion. Users report they could not find the cancel option and kept getting billed. Always identify whether you subscribed on the web, iPhone, or Android before doing anything else.

Waiting too long during the 24-hour trial

The trial is only 24 hours, which is much shorter than the casual user expects. If you start the trial at 9:15 pm today and forget about it until tomorrow night, that may already be too late because it auto-converts to Gold after the 24-hour window (textguardai.com/terms).

The fix is simple. Cancel as soon as you finish testing, even if you still plan to use the remaining trial time. According to the FAQ, access continues until the period ends anyway (textguardai.com/faq).

Expecting a pro-rated refund after partial use

Another common mistake is assuming that cancelling halfway through the month means automatic refund for unused days. Textguard Ai says it does not issue refunds for partial use of a billing period, so that expectation often leads to disappointment (textguardai.com/faq).

If you want money back, frame the request around accidental renewal, unclear conversion, duplicate charge, or unused future service. Those arguments are stronger than simply saying you changed your mind after using part of the month.

Not keeping evidence after the cancel click

Some users click cancel, close the page, and move on. Then the next month a charge appears and there is no screenshot, no email, and no clear timeline. That turns a simple dispute into a messy one.

Always keep three items: cancellation screenshot, support email, and bank statement. If you later need to speak to your bank, KPDN, or TTPM, those three records save a lot of time.

A quick comparison of your cancellation options

Methods, notice period, fees, and effort

What this table means in real life

The fastest route is whichever billing channel you actually used. Web is straightforward if the dashboard button is visible, while App Store and Google Play are reliable when the subscription was bought there. Registered mail is slower but can help if you are building a paper trail for a dispute.

No single route suits every case. If you are near renewal, use the account or store channel immediately, then send a support email the same day so you have an extra written record.

What to do right after cancellation so the charge does not come back

Immediate checks and bank monitoring

Right after cancelling, check whether the account page shows an end date or says the subscription will remain active until the current billing period ends. Save that screen, then set a calendar reminder for one day before and three days after the expected final billing date.

Watch your bank or card statement for at least one full cycle after cancellation. If an unauthorised recurring charge appears, contact your bank quickly and ask to dispute the recurring transaction or start a chargeback. In Malaysia, banks commonly work within a 60 to 120 day window depending on the network rules and when you discovered the problem.

Alternatives if you are leaving Textguard Ai

If you are cancelling because the results felt unreliable or the cost no longer makes sense, there are alternatives. BypassGPT is listed as a free option focused on humanising and passing detector tools. TextGuard and Leap AI are paid alternatives with plans ranging from $0 to $69 per month, roughly up to RM325.68 using the supplied conversion basis.

That does not automatically make them better, but it gives you a benchmark. If your use is occasional, a free or money-back option may be more senang than another auto-renewing monthly plan.

Useful links

• Textguard Ai FAQ
• Textguard Ai contact page
• Textguard Ai terms
• Textguard Ai pricing
• KPDN official website
• TTPM official website

Address and where cancellation is actually handled

No Malaysia cancellation office was found

No physical cancellation address for Textguard Ai in Malaysia was found in the verified material. The service directs users to self-service cancellation through the dashboard, or through App Store and Google Play if those were the billing channels (textguardai.com/faq).

For support, the published direct contact is email, not phone. Use [email protected] for cancellation follow-up, billing issues, and refund requests, and attach your evidence from the start so you do not lose time (textguardai.com/contact).

Practical takeaway for Malaysian users

If you want the smoothest exit, cancel in the original billing channel before the next charge date, then save proof immediately. If billing still continues, escalate in this order: support email, app-store dispute if relevant, bank dispute or chargeback, then KPDN or TTPM if the money issue remains unresolved.

That sequence gives you the best mix of speed and evidence. For Textguard Ai, the biggest risk is not a cancellation fee. It is missing the renewal window or using the wrong channel and getting charged again.