Cancellation Vivavideo: Easy Method

What is Vivavideo

Vivavideo is a mobile video editor with paid upgrades

Vivavideo is a video editing app sold through the official website and app stores in Malaysia. The service is linked to QuVideo, and the company notes legal material at vivavideo.com/legal. Public material in the sources does not clearly state the full subscription contract flow, which is exactly why many users get annoyed when trying to stop billing.

If you subscribed and now you are worried about another charge, you are not overthinking lah. The verified sources show plan prices, support email, and legal pages, but they do not spell out a full cancellation path on the company site. That means your actual cancellation route usually depends on where you paid: Apple, Google Play, or possibly inside your account if a direct web subscription was used.

What people are actually paying for

The paid plans focus on premium editing tools rather than basic cutting. App Store pricing for Malaysia as of July 2026 shows premium access for 4K 60FPS export, multi-layer editing, and a library of more than 10,000 premium transitions and assets "including 4K 60FPS exporting, multi-layer editing, and a library of over 10,000 premium trans" (apps.apple.com).

For Malaysian users, the recurring prices shown are RM29.90 monthly and RM179.90 annually on the App Store listing. There is also a lifetime Gold Membership at RM499.90 and a one-time Premium Pack at RM22.90, but those are not recurring subscriptions. If your aim is to stop future charges, focus on the monthly or annual membership tied to your billing account.

How Vivavideo behaves in Malaysia

Malaysia pricing is shown in ringgit on the App Store listing, which is helpful because you can compare charges directly against your bank or card statement. The verified support contact is [email protected], while no public phone line and no live chat were found in the available sources "Not available" (vivavideo.tv).

That limited support setup matters. A lot of cancellation problems in Malaysia happen because users send one email, wait, and assume billing will stop. With Vivavideo, senang story is this: you should treat the store where you paid as the main control point, then use email as written proof and backup.

How to cancel Vivavideo without getting charged again

Checks to do before you press anything

Many Vivavideo users feel frustrated because unclear steps can lead to a fresh RM29.90 or RM179.90 charge after they thought the plan was already cancelled. Before cancelling, open your subscription screen and save screenshots showing your current plan name, renewal date, and account email or Apple ID or Google account used for payment.

Also check whether you bought a recurring plan or a one-time purchase. The monthly VIP Membership is RM29.90 and the annual VIP or Platinum option is RM179.90 on the Malaysia App Store listing (apps.apple.com). A one-time item like Premium Pack or a lifetime membership does not usually need cancellation because there is no recurring renewal to stop.

• Screenshot the active plan page.
• Note the next billing date in your calendar.
• Save any invoice or store receipt email.
• Export or save unfinished project files and media you still need.

If you subscribed on the web or inside an account

The official Vivavideo sources do not publish a confirmed click path for web cancellation. So if you paid directly on a website account, the practical move is to sign in at Vivavideo, look for Account, Profile, Subscription, Billing, Membership, or Manage Plan, and cancel there if the option appears. Because the source does not confirm exact menu names, take screenshots of every page you open.

If you cannot find a cancel button, send an email to [email protected] on the same day. Include your account email, purchase date, last four digits of the card if relevant, amount charged, and a direct instruction such as: "Please cancel auto-renewal for my Vivavideo subscription effective immediately and confirm by email." Attach your screenshots. The support page source is the privacy page at vivavideo.tv/privacy-policy.html.

If you subscribed through App Store on iPhone or iPad

The verified Vivavideo sources do not spell out Apple cancellation steps, but App Store subscriptions for SaaS apps in Malaysia are usually controlled from your Apple subscription settings, not from the app itself. Open Settings, tap your Apple ID name, tap Subscriptions, find Vivavideo, and cancel the subscription there. Then capture the screen that shows the end date of access.

This matters because deleting the app does not cancel billing, can or not. If your App Store page shows Vivavideo under active subscriptions, only cancelling inside Apple settings stops renewal. If you already cancelled, the subscription usually moves from Active to an expired or inactive state after the paid period ends.

If you subscribed through Google Play on Android

For Android, the usual control point is Google Play, not the Vivavideo app menu. Open Google Play, tap your profile icon, go to Payments and subscriptions, tap Subscriptions, select Vivavideo, and cancel. After that, save the confirmation page and the date the benefits will end.

This is one of the most common mistakes in Malaysia. Users uninstall the app and think the billing has stopped, but the recurring payment keeps running through Google Play. If your bank later shows another charge, your screenshots from Google Play become your strongest proof.

Email support and written proof if the app path is unclear

No public phone number and no chat were found for Vivavideo support, so email is the only verified direct channel in the sources. Write to [email protected] and keep the subject line simple, such as "Cancellation request for Vivavideo subscription charged on 24 July 2026". Ask for a written confirmation and keep all replies.

If you need stronger proof than ordinary email, you can also send a formal written notice by registered post or a certified digital letter service such as Postclic. That kind of digital dispatch can create timestamped proof of sending and receipt, which helps if you later complain to your bank, KPDN, or TTPM.

If you want to send a postal cancellation anyway

No valid Malaysia cancellation address for Vivavideo was found in the verified sources. Because of that, postal mail is only a backup route unless you already have a billing entity address from your own invoice. Do not rely on random company listings with similar names because the notes clearly warn that unrelated businesses exist.

In practice, for Malaysian users the faster route is still store cancellation plus support email on the same day. That two-step approach reduces the risk of a dispute about timing, especially if your billing date is close.

What changes after you cancel the plan

Your paid access usually continues until the current paid period ends

Many users worry they will lose premium access straight away after cancelling. For subscriptions sold through Apple or Google, the normal pattern is that cancellation stops the next renewal, while paid access remains until the end of the current billing cycle. So if your Vivavideo monthly renewal date is 15 August 2026 and you cancel on 3 August 2026, you would usually keep premium features until 15 August 2026.

The Vivavideo sources do not expressly confirm this timeline, so treat your App Store or Google Play end date as the practical reference. Save that date. If the app downgrades earlier than shown in your store confirmation, email support with the screenshot immediately.

If you do nothing, another recurring charge may still happen

The legal page does not clearly state the auto-renewal clause in the available sources, but recurring plans listed as monthly and annual should be treated as renewing subscriptions unless the store screen says otherwise. That means RM29.90 can repeat monthly and RM179.90 can repeat yearly if you leave the plan active.

This is why timing matters. Cancel before the next billing date, not on the day after. If your store account still shows the subscription as active a few hours after you tried to cancel, repeat the process and take fresh screenshots.

Data and projects after cancellation

The available Vivavideo legal material does not clearly explain data retention after cancellation "No information found in the available sources" (vivavideo.com). Because that point is unclear, export any project videos, drafts, music choices, and media assets before your paid period ends.

Do not assume premium templates or effects will remain usable in old drafts after your plan lapses. If a client job or school assignment depends on those assets, render the final version before the expiry date shown in your store account.

Vivavideo refund policy and how to ask for money back

What the official sources say about refunds

If you are angry because you cancelled and still saw a charge, the annoying truth is that the verified Vivavideo sources do not publish a clear refund policy. The research found no confirmed rule for general refunds, unused time, or billing errors on the available company sources (vivavideo.com).

That means you should not assume prorated refunds for unused days. If you cancel halfway through a monthly or annual period, there is no verified source saying Vivavideo will automatically return the unused balance. Your best chance is to request a refund fast through the payment channel that processed the charge.

Refund steps that give you the best paper trail

For a direct web charge, email [email protected] with the amount, date, payment proof, and reason. Mention if the charge happened after cancellation, if the card was charged without consent, or if a free trial ended unexpectedly. Ask for a reply within 5 business days.

For Apple or Google purchases, start with the store account because that is where the subscription billing sits. Use your store purchase history, note the transaction ID, and submit the refund request through that ecosystem while also emailing Vivavideo for record purposes. In a dispute, the store receipt and the cancellation timestamp are usually stronger than a generic complaint message.

Malaysia withdrawal rights and the 10 day cooling-off point

In Malaysia, the Consumer Protection Act 1999 gives a 10 day cooling-off period for certain contracts involving future services. In plain terms, if your Vivavideo purchase falls within that kind of service arrangement and the service has not been fully provided, you may have a basis to cancel and ask for a refund within 10 days.

The catch is that digital subscription situations can get messy once premium access has already been used. So do not wait. If you believe the 10 day period applies, send the refund request in writing immediately, state the purchase date clearly, and keep proof of delivery and your screenshots.

When to escalate to a bank chargeback

If a recurring charge appears after cancellation, ask your bank to dispute an unauthorised or recurring card transaction. In Malaysia, cardholders usually call this a chargeback, and the common bank window is around 60 to 120 days from the transaction date or from when you discovered the problem, under Bank Negara Malaysia complaint-handling rules and the Financial Services Act 2013 or Islamic Financial Services Act 2013 framework.

Use chargeback as a last resort after trying the merchant and store route, unless the charge looks plainly unauthorised. Send the bank your cancellation proof, transaction screenshot, support emails, and any statement showing the charge amount. This is far more persuasive than simply saying you thought the app was deleted.

Vivavideo plans in Malaysia and whether they are worth keeping

Current recurring subscription prices

Which plan costs more over time

The monthly VIP plan at RM29.90 becomes RM358.80 over 12 months. Compared with the annual RM179.90 plan, the yearly option saves RM178.90 over one year. That is close to a 49.9% saving versus paying monthly for a full year.

If you only edit videos occasionally for TikTok, Reels, or school projects, the monthly plan is easier to drop after one cycle. If you forgot you were still subscribed, that monthly amount can quietly add up, so review your statement for repeated RM29.90 charges.

What is not a subscription

The App Store listing also shows Gold Membership at RM499.90 for lifetime access and Premium Pack at RM22.90 as a one-time purchase (apps.apple.com). Those products do not fit the recurring cancellation problem in the same way because there is no monthly or annual renewal to stop.

If your receipt shows one of those one-time products, a cancellation guide will not solve the issue. Your focus should shift to refund eligibility, mistaken purchase arguments, or store dispute channels instead.

Malaysia consumer rights if Vivavideo keeps charging you

The law Malaysian users can rely on

For subscription disputes in Malaysia, the main law is the Consumer Protection Act 1999. The jurisdiction note provided for this guide says consumers get a 10 day cooling-off period for contracts related to future services, with a right to cancel without penalty during that period if the service has not been fully rendered.

For Vivavideo, that can matter if you bought a subscription and quickly realised it was not what you expected, especially if no clear contract terms or refund path were shown to you. The Vivavideo legal source does not clearly state cooling-off or withdrawal terms, so Malaysian users should rely on local consumer protection channels when the platform does not explain itself properly.

How to complain to KPDN and TTPM

If Vivavideo or the billing channel ignores your cancellation or refund request, file a complaint with the Ministry of Domestic Trade and Cost of Living, known as KPDN. Prepare your screenshots, store receipts, card statement, support email chain, and a short timeline with exact dates such as purchase date, cancellation date, and disputed charge date.

If money is still not returned, you can consider the Tribunal for Consumer Claims Malaysia, or TTPM. This route is useful when the amount is clear and you have documentary proof. A neat file with screenshots and transaction records makes a huge difference when the dispute is about one repeated charge of RM29.90 or a larger annual amount like RM179.90.

Useful Malaysia contacts

Use KPDN for the complaint stage and TTPM for claim escalation involving consumer losses. Because Vivavideo does not provide a Malaysia office address in the verified sources, local escalation becomes even more relevant when direct communication stalls.

• KPDN official website
• TTPM official website

What customers say about cancellation and billing

Overall verdict from the available review data

Overall rating trend: 0 positive and 1 negative review in the supplied dataset. Based on that small but specific sample, cancellation looks difficult rather than smooth. The local issues supplied for Malaysia also point to two recurring pain points: difficulty in canceling subscriptions and limited customer support options.

Because only negative feedback was provided, I will be straight with you. The review evidence is limited, so it does not prove every user has a bad experience. On the positive side, Vivavideo does offer clear Malaysia pricing on the App Store and a visible support email, which at least gives users a path to document the dispute.

Recurring themes in the feedback

Sources summary

Individual user testimony

• "I used the VivaVideo free trial and cancelled my subscription before the trial period ended. However, on 24.09.2025, 1,339.90 Turkish lira [about RM168] was withdrawn from my card without authorisation. No payment should have been taken after the trial ended. I contacted my bank and submitted a refund request." (Sikayetvar)

Documents to gather before and after you cancel

What to save before cancellation

Do not start with guesswork. Save a screenshot of the subscription page showing the exact plan, such as VIP Membership Monthly at RM29.90 or Annual at RM179.90, and capture the next renewal date visible in Apple or Google billing settings.

Also save any active projects, exported videos, and premium templates you still need. Since Vivavideo does not clearly explain post-cancellation data retention in the available sources, your safest move is to assume access to premium assets may end when the billing cycle ends.

What you need for a refund or dispute

For a refund request, keep the transaction ID, invoice email, amount charged, card statement entry, and the exact date and time you cancelled. If you wrote to [email protected], keep the sent email and any automatic acknowledgement.

After cancellation, save the final confirmation screen and a fresh screenshot 24 hours later showing the subscription is no longer active. That second screenshot can save you a lot of headache if a later charge appears and the bank asks for proof.

Common mistakes that cause extra charges

Deleting the app instead of cancelling the subscription

This is the classic trap. Removing Vivavideo from your phone does not stop App Store or Google Play billing. A user can delete the app on 10 July and still get charged RM29.90 on 15 July because the subscription itself remained active in the store account.

The fix is simple. Always cancel from the billing platform first, then uninstall only after you see the end date and save the proof.

Using the wrong channel

If you paid through Apple, an email to Vivavideo alone may not stop the recurring charge because Apple controls the billing. The same logic applies to Google Play. Many users lose time here and only realise the mistake after the renewal hits.

Match the cancellation route to the payment route. Store payment means store cancellation. Direct card or web payment means account cancellation plus email support.

Waiting until the billing date

Some users try to cancel on the renewal day itself, especially for a RM179.90 annual renewal they forgot about. If the payment has already been captured, you may end up asking for a refund instead of simply preventing the charge.

Cancel at least 24 to 48 hours before the renewal date shown in your billing settings. That buffer is not official Vivavideo wording, but it is a practical habit that reduces last-minute disputes.

Expecting an automatic refund for unused days

The available Vivavideo sources do not confirm prorated refunds for unused periods. So if you cancel halfway through a month, do not assume the unused balance will come back by itself.

Ask for a refund only if there is a strong basis, such as duplicate billing, charge after cancellation, or possible unauthorised payment. Your success rate is better when the problem is factual and documented.

Not keeping proof of cancellation

The negative review in the supplied data shows why proof matters. A customer said the subscription had been cancelled before the trial ended, yet a charge still appeared later (Sikayetvar). Without screenshots, this becomes a he said she said dispute.

Always keep three things: the cancellation screen, the end-of-access date, and the bank statement line showing the disputed charge. Those three records are usually enough to start a proper complaint.

Vivavideo cancellation methods compared

Method comparison table

What this comparison means in real life

No cancellation fee and no early termination fee were found in the Vivavideo terms material supplied for this guide. That is good news. The harder part is not cost, but proving that you stopped renewal in time.

Choose the method that matches how you paid. If you need speed, use the store or account route. If you need stronger documentation for a dispute, add email proof and, where relevant, a formal written notice.

After cancelling, do these checks for the next 4 months

Immediate checks after the cancellation goes through

Right after cancellation, confirm the status screen shows an expiry date or that renewal is off. Save one screenshot immediately and another the next day. Put a calendar reminder for the expected end date, especially if your current paid period still runs for another month or year.

If the app still shows premium tools after cancellation, that is not necessarily a problem. It often means you are still inside the paid period. What matters is whether the next charge appears after the expiry date shown in your billing platform.

Watch your bank statement and use chargeback if needed

Monitor your card or bank statement for at least 60 to 120 days, which lines up with the common dispute window used by Malaysian banks and card networks. If a fresh recurring charge appears after cancellation, contact your issuing bank and say you want to dispute an unauthorised or recurring card transaction.

Send the bank your cancellation proof, screenshots, support email chain, and statement entry. Under Malaysia's financial consumer protection framework overseen by Bank Negara Malaysia, banks are expected to handle such complaints through formal complaint processes.

If you still need a video editor after leaving Vivavideo

If you are cancelling because the value is not there, a few alternatives are straightforward. CapCut is free and easy for short-form editing. DaVinci Resolve has a strong free version if you edit on desktop. KineMaster is another mobile option at $4.99 per month (about RM23.45 at roughly RM4.70 per US dollar).

If you want something more advanced, Adobe Premiere Pro costs $20.99 per month (about RM98.65) and Filmora costs $69.99 per year (about RM328.95). Those are not local ringgit list prices from the provided sources, so treat the MYR figures as rough conversions for budgeting only.

Useful links

• Vivavideo official website
• Vivavideo legal page
• Vivavideo support and privacy page
• Vivavideo Malaysia App Store listing
• KPDN official website
• TTPM official website

Address and where to send a cancellation notice

No verified Malaysia cancellation address was found

No physical cancellation address in Malaysia was found in the verified sources for Vivavideo. The research notes also warn that similar business names may belong to unrelated entities, so sending a letter to a random address is a bad idea and may only waste time.

Because of that, Vivavideo should be treated as an online-only cancellation case for Malaysian users unless your own invoice shows a specific billing entity and address. Your core record should be the store cancellation screen or account evidence plus the email sent to [email protected].

The practical address alternative for Malaysian users

If you still need to send a formal notice, use the billing address printed on your receipt or invoice if one exists there. If no address appears, rely on the verified online channels already listed in this guide and keep complete evidence for KPDN, TTPM, or your bank.

In short, the cleanest Vivavideo exit in Malaysia is this: cancel through the correct billing platform, email support the same day, save every screenshot, and watch your statement for the next few months. That approach is the least leceh and gives you the best chance of avoiding another charge.