Cancellation service #1 in Germany
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Contabo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Contabo: Complete Guide
What is Contabo
Overview
Contabo is a web hosting and infrastructure provider offering VPS, dedicated servers and related services to consumers and businesses.
The company is commonly used for affordable server hosting and backend infrastructure needs.
Service scope
Contabo sells products via its website and manages accounts through a web control panel and customer support channels.
There are no separate documented cancellation flows for App Store or Google Play purchases; guidance focuses on Contabo web accounts and support. Contabo revocation policy
How to cancel Contabo
Eligibility
Private (non‑business) accounts can revoke/cancel within the first 14 days of the contract.
Business accounts are excluded from this 14‑day revocation right per Contabo policy.
Step-by-step cancellation (recommended)
- Confirm you are within the first 14 days of your contract or within 72 hours of an auto‑renewal (if applicable).
- Open a support ticket in your Contabo control panel or use the live chat to request revocation/cancellation.
- Alternatively use Contabo’s support form (select the option C where indicated) to submit a written cancellation request.
- State your account email, product(s) to cancel, and request a refund to the original payment method.
- Keep the ticket/chat reference and any confirmation for your records.
Other notes on methods
Contabo accepts cancellation requests via ticket, chat, or the specified support form option C.
There are no separate published App Store or Google Play cancellation instructions; use Contabo support or the web control panel instead.
What happens when you cancel
Access and service
When you revoke within the allowed window, Contabo typically terminates the contracted product and ceases further billing for that item.
Timing for removal of access or data may vary depending on the product and internal processes.
Renewals and account balance
If you cancel after an auto‑renewal, Contabo’s help pages note a 72‑hour window for refund requests related to auto‑renewals.
Requests to refund current account balances can be made via support, subject to administrative processing and possible fees.
Data retention and recovery
Cancellation may affect hosted data; if you need data preserved, request guidance from support before revoking the product.
Contabo support should be contacted immediately if you require data recovery or extended retention options after cancellation.
Will I get a refund?
Standard refund policy
Contabo grants a 14‑day right of withdrawal for private consumers; refunds are issued promptly and returned to the original payment method by default.
Legal right of withdrawal details are published by Contabo. Contabo right of withdrawal
Exceptions and special cases
- Business accounts are not eligible for the 14‑day revocation right.
- Auto‑renewal refunds: Contabo allows refund requests within 72 hours of an auto‑renewal in many cases.
- Accidental orders and current account balance refunds can be requested, but additional administrative fees may apply.
Processing time
After a refund is confirmed, it can take up to 5 business days to process and reflect on your account or payment method.
For status checks, use Contabo’s refund status support resources. Refund status
Contabo plans and pricing
Summary table
| Plan | Typical specs | Typical monthly price |
|---|---|---|
| VPS | Varies | Varies |
| Dedicated server | Varies | Varies |
| Cloud/Managed options | Varies | Varies |
Notes on pricing
Plan specifics and prices vary by configuration, location and available promotions.
Check the Contabo website or your control panel for the exact price of your contracted product.
Your consumer rights in Nigeria
Contabo’s published rights
Contabo’s published terms grant a 14‑day right of withdrawal for private customers and related refund timelines.
These terms are independent of any local consumer protection law and apply per Contabo’s stated policies. Contabo right of withdrawal
Applying this in Nigeria
Nigerian consumers should note Contabo’s policy but also consider local consumer protection rules and payment card chargeback options if needed.
If you have doubts about local legal protections, consider contacting a local consumer rights organisation or your payment provider for advice.
Practical steps for Nigerian customers
- Initiate cancellation with Contabo support within the allowed window and keep records.
- If a refund is delayed or denied, contact your bank or card issuer to discuss chargeback or payment dispute options.
- Document all correspondence and response times for any escalation or local legal query.
Customer experiences
Positive feedback
Many users praise Contabo for strong price‑to‑performance ratios, stability and affordable rates in independent reviews.
Positive reports also note responsive email/chat replies and competent support agents in many cases. Trustpilot summary
Negative feedback
Complaints include prolonged downtime, poor communication during incidents and reports of account termination with data loss after missed payments.
Some reviewers allege difficulties obtaining refunds, especially for business accounts and long delays in refund processing. See examples from Reddit and Sitejabber. Reddit · Sitejabber
Takeaways
- Contabo can be cost‑effective but experiences vary by user and region.
- Keep clear records and confirm refund timelines with support to reduce dispute risk.
Documentation checklist
Before you cancel
- Contract date and product name(s).
- Account email and customer ID from the control panel.
- Proof of payment (receipt, card transaction ID).
When you submit the request
- Support ticket or chat transcript reference number.
- Clear statement that you are exercising your 14‑day right of withdrawal (if applicable).
- Requested refund method (original payment method) and bank/payment details if required for verification.
After submission
- Save any confirmation emails and expected processing timelines.
- Track refund status and keep notes on response times for escalation if needed.
Common mistakes
Missing eligibility checks
Example: Requesting a 14‑day revocation on a business account. Business accounts are excluded from the 14‑day revocation right.
Always verify whether your account was registered as a private or business account before requesting withdrawal.
Poor documentation
Example: Failing to save ticket/chat IDs or payment receipts can complicate refund verification.
Document every interaction and confirmation to support your refund claim if processing delays occur.
Waiting too long after auto‑renewal
Example: Missing the 72‑hour window for auto‑renewal refunds. Contabo’s help pages note a short window for auto‑renewal disputes.
If an unwanted auto‑renewal occurs, contact support immediately and request a refund citing the 72‑hour guidance. Can I get a refund?
Comparative recap
Key comparison table
| Feature | Contabo (based on published policies and reviews) |
|---|---|
| Price | Generally low-cost; good price‑to‑performance reported by many users. |
| Performance & uptime | Mixed reports: many users report stable performance, while others report significant downtime in specific incidents. |
| Support | Support is often responsive by email/chat, but some customers report generic responses or slow resolution for complex incidents. |
| Refunds & revocation | 14‑day right for private accounts; refunds to original payment method; processing can take up to 5 business days. Business accounts excluded. |
| Local considerations (Nigeria) | Contabo policy applies, but local consumer protections and payment dispute options should be checked by Nigerian customers. |
How to use this recap
Use the table to weigh price versus service risk and to plan documentation and escalation steps before cancelling.
If uptime and local support are critical, consider testing with short contracts or using providers with local presence.
After cancelling
What to monitor
Track your support ticket for confirmation of cancellation and refund processing timelines.
Monitor your bank or payment method for the refunded amount; allow up to 5 business days after confirmation.
Useful links and next steps
- Contabo revocation/cancellation policy
- Can I get a refund? (Contabo Help)
- Check refund status (Contabo Help)
- Keep support ticket IDs and all confirmation emails for any dispute or follow‑up with your payment provider.
Address
Postal address for written notices
Contabo GmbH
Aschauer Straße 32a
81549 München
Germany
Notes about written cancellation
If you prefer to send a written notice by post, use the address above and include your account details and product information.
Keep proof of posting and any delivery confirmation for your records.