Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Dating.Com service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Dating.Com: Easy Method
What is Dating.Com
Service overview
Dating.Com is an online dating platform that offers profile browsing, messaging and pay-per-action features such as credits and chat. It operates via web and mobile apps and uses a credits system for many interactions.
How the service charges
Billing is handled either through the website (card or one‑time purchases) or via the app stores (Apple App Store or Google Play) for subscriptions and in‑app purchases. Different purchase channels have different cancellation steps and refund rules.
How to cancel Dating.Com
Cancel on iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your name → Subscriptions.
- Select Dating.com → Cancel Subscription.
- Note: uninstalling the app does not stop billing.
- More info: JustAnswer guide.
Cancel on Android (Google Play)
- Open the Google Play Store app and tap your profile icon.
- Go to Payments & subscriptions → Subscriptions.
- Select Dating.com → Cancel subscription and follow prompts.
- Keep a screenshot of the cancellation confirmation.
- More info: JustAnswer guide.
Cancel on the web (Dating.com account)
- Log in at Dating.com and open Profile Settings → Manage Account.
- Click "Go here" to hide your account or cancel subscription and follow the prompts.
- Membership typically continues until the end of the paid period; current period fees or used credits are not usually refunded.
- Details: Refund & cancellation policy.
What happens when you cancel
Access and features
After cancellation your paid membership usually remains active until the end of the current billing period. You will keep access to subscription features until that date.
Any used credits are not refunded at cancellation unless a special exception is approved by the company.
Renewal and billing
Cancelling a subscription stops future auto‑renewals but does not automatically refund the current billing period. Uninstalling an app does not cancel an App Store or Play Store subscription.
If you subscribed via Apple or Google, you must cancel through those stores to stop recurring charges.
Data and account visibility
Using the "hide account" option typically removes your profile from public search but may retain data on the platform per their policies. Deleting an account is a separate action and may not stop billing unless you also cancel subscriptions.
Save any confirmation messages or screenshots when you cancel for your records.
Will I get a refund?
General refund policy
Refunds are limited. Membership fees for the current period and used credits are generally non‑refundable according to the company's policy.
Initial replies from support are normally provided within 72 hours for refund or cancellation requests.
Exceptions and discretionary refunds
- Credit refunds may be granted at the company's discretion for issues like reported inappropriate activity, correspondent withdrawal, or technical failures. Typical credit refunds are small (often no more than about 10 credits).
- Monetary refunds can be considered for proven fraudulent card use or erroneous one‑time purchases (full refund if unused, partial if partially used).
- If the company terminates your membership without cause you may be eligible for a pro‑rata refund; no refund if terminated for policy violations or at user request.
Special rules for the first Monthly Credit Pack
EU and UK users have 14 calendar days to cancel and obtain a refund for the first Monthly Credit Pack under the platform’s stated terms.
Users in the rest of the world, including Nigeria, may be eligible to cancel the first Monthly Credit Pack within three business days for a full refund under Dating.com’s policy; this is not a statutory right but a company policy.
Dating.Com plans and pricing
Overview of billing types
Pricing varies by market, promotional offers and purchase channel (web, iOS, Android).
Where specific price points are not published here they are listed as "Varies" to reflect regional differences.
| Plan | Typical billing | Notes |
|---|---|---|
| Subscription (Premium membership) | Varies | Recurring billing; cancel via web, Apple ID or Google Play depending on signup channel. |
| Credits (one‑time packs) | Varies | One‑time purchases used for messages, gifts and chats. Regular credits expire in 90 days. |
| Monthly Credit Pack (first pack) | Varies | Special refund windows: EU/UK 14 days; rest of world (including Nigeria) three business days per company policy. |
Your consumer rights in Nigeria
Legal framework
Nigeria is not covered by EU/UK/California statutory cooling‑off rules, so the automatic 14‑day consumer right does not apply by default.
Nigerian users are therefore reliant on Dating.com’s stated refund and cancellation policies rather than a statutory cooling‑off period.
Practical advice for Nigerian users
- Monitor the first three business days after any first Monthly Credit Pack purchase if you plan to cancel under company policy.
- Keep evidence of purchases and cancellation attempts (screenshots, email confirmations) to support any refund request.
- Contact support promptly; expect an initial reply within 72 hours per the platform policy.
Customer experiences
Reported positives
Some company responses to reviews note verification steps and safety efforts. A few users report successful basic use of the platform.
Positive reviews are not prominent on major review sites, but company replies show an attempt to address safety concerns.
Reported negatives
Many users on public review sites complain about fake profiles, high credit consumption and perceived baiting to spend more credits.
Common complaints include unexpected or unauthorized charges, difficulty cancelling subscriptions, and trouble deleting accounts or removing payment methods.
Documentation checklist
What to save before and after cancelling
- Purchase receipts and order IDs (email or screenshot).
- Subscription confirmation and cancellation confirmation screenshots.
- Dates and times of purchases, cancellations and any communications with support.
- Evidence of unauthorized charges (bank statements) if disputing payments.
How to prepare a support request
- Attach clear screenshots and exact timestamps.
- Reference the platform channel (web, Apple ID, Google Play) you used to subscribe.
- Mention the policy sections or timelines (e.g., three business days for first Monthly Credit Pack) that support your request.
Common mistakes
Uninstalling the app without cancelling
A common error is deleting the mobile app and assuming billing stops. App removal does not cancel App Store or Google Play subscriptions.
Always cancel via the App Store or Google Play subscriptions page if you signed up there.
Missing the refund window or not saving confirmations
Many users miss short company refund windows (for example, the three business day window for the first Monthly Credit Pack) and then cannot obtain a refund.
Not saving cancellation confirmations or receipts makes disputes harder to resolve - always keep copies.
Comparative recap
Quick comparison of cancellation routes
Key takeaways
| Platform | How to cancel | Refund window (per company) | Notes |
|---|---|---|---|
| Apple App Store (iOS) | Apple ID → Subscriptions → select Dating.com → Cancel Subscription | General refunds limited; first Monthly Credit Pack: 3 business days for rest‑of‑world | Uninstalling app does not stop billing. See: guide. |
| Google Play (Android) | Play Store → profile icon → Payments & subscriptions → Subscriptions → Dating.com → Cancel | General refunds limited; first Monthly Credit Pack: 3 business days for rest‑of‑world | Keep Play Store cancellation confirmation screenshots. See: guide. |
| Web (Dating.com) | Log in → Profile Settings → Manage Account → Click "Go here" to hide or cancel → follow prompts | No refund for current period fees or used credits in most cases; first Monthly Credit Pack refund window applies | Membership usually ends at next billing cycle. Policy: refund policy. |
After cancelling
Immediate actions
- Save cancellation confirmation and any reference number or email.
- Check that the subscription no longer appears in Apple ID, Google Play or your Dating.com account.
- Remove saved payment methods from the Dating.com account if you no longer plan to use the service.
When to escalate
- If you see unauthorized charges after cancelling, contact your bank to dispute the transaction.
- Contact Dating.com support and include your documentation; expect an initial reply within 72 hours.
- Helpful links: Dating.com refund policy, Terms & conditions, Trustpilot reviews.
Address
Company mailing address
Main mailing address listed in global terms:
2, Sir Augustus Bartolo Str, Ta' Xbiex XBX, 1091, Malta
Contact considerations
No Nigeria‑specific postal address was identified in the available documentation. For billing or refund issues, use the in‑site support channels and save all supporting evidence.
If needed, reference the Malta address when making formal written complaints or enquiries.
Similar cancellation services
FAQ
Important warning regarding service limitations
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