Serviciul de anulare #1 în Romania
Stimate Domnule sau Doamnă,
Prin prezenta vă notific decizia mea de a rezilia contractul referitor la serviciul Ersties.
Această notificare constituie o intenție fermă, clară și neechivocă de a anula contractul, cu efect la prima dată posibilă sau în conformitate cu perioada contractuală aplicabilă.
Vă rugăm să luați toate măsurile necesare pentru:
– încetarea oricărei facturări începând cu data efectivă a anulării;
– confirmarea în scris a procesării corecte a acestei solicitări;
– și, dacă este cazul, trimiterea extrasului final sau a confirmării soldului.
Această anulare vă este adresată prin e-mail certificat. Trimiterea, marcarea temporală și integritatea conținutului sunt stabilite, făcând din acesta un document probatoriu care îndeplinește cerințele de probă electronică. Prin urmare, aveți toate elementele necesare pentru a trece la procesarea regulată a acestei anulări, în conformitate cu principiile aplicabile privind notificarea scrisă și libertatea contractuală.
În conformitate cu regulile de protecție a datelor cu caracter personal, solicit de asemenea:
– ștergerea tuturor datelor mele care nu sunt necesare pentru obligațiile dvs. legale sau contabile;
– închiderea oricărui cont personal asociat;
– și confirmarea ștergerii efective a datelor conform drepturilor de confidențialitate aplicabile.
Păstrez o copie completă a acestei notificări, precum și dovada expedierii.
Cancel Ersties: Step-by-Step Guide
What is Ersties
Overview
Ersties is a subscription-based service operated by EFC GmbH that provides online access to content and community features summarized by third-party sources.
The service is managed from Switzerland; pricing information available from third-party summaries is in euros and may not reflect Nigeria-specific rates.
Service scope
Ersties typically offers tiered subscription plans that unlock general access and varying savings for longer periods.
Features and exact availability can differ by region, device store (App Store/Google Play), and local payment method.
How to cancel Ersties
Before you start
Check your account settings and recent invoices so you know the active subscription and billing date.
Identify how you subscribed (direct on Ersties site, Apple, Google Play, or another payment provider) because cancellation steps differ.
Step-by-step cancellation
- Sign in to your Ersties account on the website and go to Account or Subscription settings to look for a “Cancel” or “Manage subscription” option.
- If you subscribed through Apple, open Settings > your name > Subscriptions on your iPhone and cancel via Apple’s subscription management.
- If you subscribed through Google Play, open the Google Play Store > Menu > Subscriptions and cancel from there.
- If no online option is available, email Ersties support or send a written cancellation to the postal address: EFC GmbH, Sonnenhof 3, 8808 Pfäffikon, Schweiz.
- After cancelling, keep confirmation emails, screenshots, and any cancellation IDs until your billing cycle completes and refunds (if any) are resolved.
What happens when you cancel
Access and renewal
When you cancel, auto-renewal is generally stopped so you will not be billed for the next period.
Most subscriptions continue to provide access until the end of the paid billing cycle; check your confirmation for exact details.
Data and account
Cancellation usually does not delete your account or personal data automatically unless you request deletion.
Contact support if you want account removal or data export; allow time for processing and verification.
Will I get a refund?
General refund policy
Refunds are typically subject to Ersties’ terms of service and the policies of the store used to subscribe (Apple/Google/third-party).
Many subscriptions are non-refundable for past usage, but exceptions may apply for billing errors or duplicate charges.
Exceptions and how to request
- If you were charged in error or billed twice, collect payment receipts and request a refund from Ersties support or the payment provider.
- If you used Apple or Google to subscribe, request refunds through their support processes; follow their guidance and timelines.
- Be prepared to submit proof of purchase, the account email, dates, and a written explanation when asking for a refund.
Ersties plans and pricing
Summary of available plans
The following pricing is drawn from a third-party summary and shown in euros; no Nigeria-specific EUR pricing was found.
Check your account or region-specific store for exact, local prices and applicable taxes.
Price table
| Plan | Price | Period | Features |
|---|---|---|---|
| 1 month | €25.00 | Monthly | General access (as per third-party summary) |
| 3 months | €35.00 | Quarterly | Saves ~53%, ~€11.67/month |
| 6 months | €60.00 | Semi-annual | Saves ~60%, ~€10/month |
| 12 months | €100.00 | Annual | Saves ~67%, ~€8.33/month |
Your consumer rights in Nigeria
Applicable authorities
In Nigeria, the Federal Competition and Consumer Protection Commission (FCCPC) is the main agency handling consumer complaints and unfair trade practices.
Contact FCCPC for guidance on unresolved billing disputes or suspected deceptive practices.
Key rights and remedies
- You have the right to clear pricing, truthful advertising, and access to terms of service prior to purchase.
- If services are not delivered as agreed, you may seek repair, replacement, refund, or compensation via the provider or FCCPC.
- For cross-border services, local enforcement can be limited; use payment chargebacks and consumer protection channels as needed.
Customer experiences
Positive reports
Some users report smooth sign-ups and clear benefit from longer-term plans that reduce per-month cost.
Where support is responsive, cancellations and billing questions are resolved in a few days.
Common complaints
Other users report difficulty finding cancellation links, unexpected auto-renewals, or delays in refund decisions.
Experience can vary by subscription channel (direct vs app stores) and by how promptly documentation is provided.
Documentation checklist
What to gather before contacting support
- Account email and username used for the Ersties subscription.
- Proof of purchase: invoice, receipt, or bank/ card statement showing the charge.
- Subscription ID, transaction ID, and dates of charges if available.
Additional helpful items
- Screenshots of account subscription page showing active/expired status.
- Any correspondence with support and cancellation confirmation screenshots.
- Identification documents if the provider requests identity verification for refunds.
Common mistakes
Assuming cancellation is immediate
Many subscribers assume cancellation stops access immediately; in most cases, access continues until the paid period ends.
Check the cancellation confirmation and the end date to avoid surprises about service availability.
Wrong cancellation channel
A frequent error is cancelling at the wrong place: cancelling a website subscription while still billed through Apple or Google Play.
Always confirm which platform processed your payment and cancel through that exact channel.
Comparative recap
Quick comparison
This table compares the plans using the third-party euro prices and approximate per-month cost where provided.
Confirm local pricing and currency conversion for Nigeria before deciding.
Comparison table
| Plan | Price | Period | Approx. €/month |
|---|---|---|---|
| 1 month | €25.00 | Monthly | €25.00 |
| 3 months | €35.00 | Quarterly | ~€11.67 |
| 6 months | €60.00 | Semi-annual | ~€10.00 |
| 12 months | €100.00 | Annual | ~€8.33 |
After cancelling
What to monitor
Keep an eye on your bank or card statement for any unexpected post-cancellation charges.
Save all confirmation emails and check that auto-renewal is turned off in your account or app store settings.
Helpful links and next steps
- FCCPC (Federal Competition & Consumer Protection Commission) - for consumer complaints in Nigeria.
- Google Play refunds and cancellations - if you subscribed via Google.
- Apple Subscriptions - if you subscribed via Apple.
- Contact your card issuer or payment provider for chargeback or dispute procedures if charges remain after cancellation.
Address
Primary postal address
EFC GmbH
Sonnenhof 3, 8808 Pfäffikon, Schweiz
How to use the address
Use this postal address for formal written notices or where a physical address is required for cancellation requests.
For faster resolution, combine postal notice with an email or web support request and keep proof of sending/receipt.
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FAQ
Avertisment important privind limitările serviciului
În interesul transparenței și prevenirii, este esențial să reamintim limitările inerente oricărui serviciu de trimitere dematerializată, chiar și marcat temporal, urmărit și certificat. Garanțiile se referă la trimitere și dovada tehnică, dar niciodată la comportamentul, diligența sau deciziile destinatarului.
Vă rugăm să rețineți, Postclic nu poate:
- garanta că destinatarul primește, deschide sau ia cunoștință de e-mailul dvs.
- garanta că destinatarul procesează, acceptă sau execută solicitarea dvs.
- garanta acuratețea sau completitudinea conținutului scris de utilizator.
- garanta validitatea unei adrese incorecte sau învechite.
- împiedica destinatarul să conteste scopul juridic al corespondenței.