Cancel FACEPLAY online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Faceplay service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Faceplay: Easy Method
What is Faceplay
Overview
Faceplay is a mobile and web app that offers AI-driven face filters, face swaps and template-based video effects. It is commonly distributed through the iOS App Store, Google Play and a web portal.
Core purpose
The app provides premium features by subscription for higher-quality templates and faster processing. Users often subscribe in-app through Apple, Google, or external payment methods such as PayPal.
How to cancel Faceplay
Cancel on iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your Apple ID at the top, then choose Subscriptions.
- Select "FacePlay - AI Filter&Face Swap".
- Tap Cancel Subscription to stop auto-renewal.
- More help: Cancellation guide for iOS.
Cancel on Android (Google Play) and Web
- Android: Open the Play Store → Account → Subscriptions → tap "FacePlay - AI Filter&Face Swap" → Cancel Subscription.
- Web: Log in at faceplay.cc → go to your profile/account → Billings or Subscriptions → click Cancel.
- Android/iOS step reference: appcontacter cancellation page.
Cancel via PayPal or other payment methods
- If you paid by PayPal: log in → Settings → Payments → Manage Automatic Payments → find FacePlay or INNOVATIONAL TECHNOLOGIES LIMITED → Cancel.
- Keep screenshots of the cancellation confirmation and the PayPal automatic payment entry for records.
- Reference: PayPal cancellation steps.
What happens when you cancel
Access after cancellation
Cancellation stops future auto-renewal but does not usually end access immediately.
Your active subscription normally remains valid until the end of the current billing cycle.
Billing, data and account status
- No new charges after cancellation date for the next billing cycle.
- Existing subscription content remains accessible until the paid period expires.
- Account data retention and deletion follow FacePlay's privacy policy - consider exporting important content before deleting your account.
Will I get a refund?
FacePlay’s stated policy
FacePlay's published terms state that "all purchases are non-refundable." This is the vendor's default position.
See FacePlay's terms reference: FacePlay / FaceArtist terms.
Exceptions and local rights (Nigeria)
- Apple/Google: you can request refunds through Apple's and Google's processes; Apple refunds are requested via Apple support / report a problem.
- PayPal: you can attempt a dispute or transaction reversal through PayPal’s Resolution Center.
- Nigeria: blanket "no refund" clauses may be unenforceable under the Federal Competition and Consumer Protection Act (FCCPA) 2018.
If the service is defective, misrepresented, or fails to deliver, Nigerian consumers may have stronger grounds to seek refunds or remedies through FCCPC or the courts.
Faceplay plans and pricing
Common plans
Reported community pricing gives illustrative examples for comparison.
Pricing notes
Official local Naira pricing was not directly available; the weekly estimate below is derived from community reports.
| Plan | Price | Period | Features |
|---|---|---|---|
| Weekly Membership (Nigeria App Store estimate) | €5.00 | Weekly | Access to FacePlay premium features (as described in app) |
| Monthly Subscription (USD price converted) | €5.50 | Monthly | Full monthly subscription access |
Your consumer rights in Nigeria
Rights under the FCCPA
- Right to cancel advance bookings/orders and get a refund, subject only to reasonable cancellation charges (Sec. 120).
- Right to return goods/services and receive full refund if defective, mis-described, or unsuitable (Sec. 122).
- Blanket "no refund" policies are generally prohibited and may be unenforceable (Secs. 127, 129).
How to lodge a complaint
- File with the Federal Competition and Consumer Protection Commission (FCCPC) via their online portal, phone, email, or in-person offices.
- Keep evidence (receipts, screenshots, correspondence) and refer to the FCCPA sections above when complaining.
- Reference: FCCPC consumer rights.
Customer experiences
Positive feedback
- Users praise realistic, high-quality face swaps and attractive templates.
- Many report an easy, fun interface and innovative AI features with smooth performance.
Negative feedback
- Frequent complaints about subscription/payment problems (being charged but unable to use features, double billing).
- Reliability issues such as slow processing, freezing, "no internet" errors, and failed jobs are reported.
- Some users report face recognition failures, fewer preferred templates, and excessive premium content behind paywalls.
Documentation checklist
What to gather
- Proof of purchase: App Store/Google Play receipt, bank or card statement, PayPal transaction record.
- Screenshots: subscription page, cancellation confirmations, error messages, and app settings showing active subscription.
- Correspondence: emails or in-app messages with FacePlay support and any responses received.
How to present evidence
- Organise items by date and highlight the transaction ID, product name and billed amount.
- If filing with Apple/Google/PayPal or FCCPC, attach clear copies and a concise timeline of events.
Common mistakes
Cancellation errors
Common errors include cancelling the app account but forgetting to cancel the App Store/Play Store subscription.
Always verify the subscription status in the store (Apple ID or Google Play) after cancelling.
Refund and complaint mistakes
Relying solely on a vendor "no refund" clause in Nigeria can be a mistake; local law may override such clauses.
Also avoid delaying evidence collection - missing receipts or timestamps weakens refund or dispute claims.
Comparative recap
At-a-glance
This table compares cancellation methods, how to cancel, refund likelihood and quick notes for each channel.
Detailed comparison
| Method | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| iOS (App Store) | Settings → Apple ID → Subscriptions → select FacePlay → Cancel | Refund possible via Apple request; assessed by Apple | Use Apple support to request refunds |
| Android (Google Play) | Play Store → Account → Subscriptions → FacePlay → Cancel | Refunds handled by Google Play policy | Google Play refund request through Play Store help |
| Web (faceplay.cc) | Log in → Profile/Account → Billings or Subscriptions → Cancel | Vendor policy says no refund, but local law may apply | Save web cancellation confirmation and timestamps |
| PayPal | Log in → Settings → Payments → Manage Automatic Payments → Cancel | Refunds possible via PayPal dispute/resolution | Cancel automatic payment and open a dispute if charged after cancellation |
After cancelling
What to check
- Confirm cancellation email or in-store confirmation and keep screenshots.
- Monitor your bank or card statements for any unexpected charges over the next billing cycle.
Further steps and helpful links
- Request Apple refund/help: Apple support - report a problem.
- Manage Play Store subscriptions or request refunds via Google Play help pages.
- PayPal disputes and automatic payment management: log in to your PayPal account to manage.
- File consumer complaints in Nigeria with FCCPC: FCCPC consumer rights.
Address
Registered address (for correspondence)
19th Floor, Building 1, Qianhai Kexing Science Park, Laodong Community, Xixiang Subdistrict,
Bao'an District, Shenzhen City, Guangdong Province, CHINA 518000
Notes on contacting the company
No specific "cancellation address" was identified in public materials; use the app store or web account controls first.
For formal correspondence use the registered address above and keep proof of delivery if escalating disputes.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
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- guarantee the accuracy or completeness of content written by the user.
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- prevent the recipient from contesting the legal scope of the mail.