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Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Happn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Happn: Easy Method
What is Happn
Service summary
Happn is a location-based dating app that shows profiles of people you have crossed paths with in real life.
It offers a free tier and paid features such as Premium, Boosts and in-app credits to increase visibility and contact options.
How it is used
Users create a profile, enable location services, and interact with nearby profiles through likes and messages.
Payments and subscriptions can be handled via Apple App Store, Google Play Store, or directly on the web (Stripe).
How to cancel Happn
App Store (iOS) - Steps
- Open Settings on your iPhone or iPad.
- Tap your Apple ID at the top, then Subscriptions.
- Select happn and tap "Cancel Subscription".
- You keep Premium until the end of the current billing period.
- Note: deleting the app does not cancel the subscription.
- Cancel at least 24 hours before renewal to avoid another charge.
Google Play (Android) - Steps
- Open the Google Play app and tap your profile icon.
- Go to Payments & subscriptions → Subscriptions.
- Select happn and tap "Cancel subscription".
- You retain access until the billing period ends.
- Cancel at least 24 hours before renewal to avoid being charged.
Web / Other (Stripe / Web payments) - Steps
- Subscriptions purchased on the web are managed on the web or via happn support.
- Contact happn support if you cannot find a cancel option in your web account.
- Do not rely on uninstalling the app to stop web/Stripe payments.
What happens when you cancel
Access after cancellation
After you cancel, you typically retain Premium access until the end of the current paid billing period.
Access ends automatically at the period’s close; you will not be billed again if cancellation was processed in time.
Data, account and visibility
Cancelling a paid subscription does not delete your happn account or profile by itself.
If you delete your account, remaining in-app credits (SuperCrushs, Boosts) are lost and are generally non-refundable.
Deletion vs cancellation
Deleting the app or your account is separate from cancelling a store subscription.
Always confirm cancellation via the store or web interface to avoid unexpected charges.
Will I get a refund?
App Store (Apple) refunds
Apple controls App Store refunds. Request refunds directly via reportaproblem.apple.com.
Happn cannot issue or fast-track refunds for purchases billed through Apple.
Google Play (Android) refunds
If the purchase was within 48 hours, request a refund via the Google Play app or Google Play website.
If longer than 48 hours but within 14 days, contact happn support with your Google Play order ID, purchase date, and details; happn may review the request.
Requests beyond 14 days are typically not eligible for a refund.
Web / Stripe payments and other rules
For debit-card or web payments via Stripe, the right of withdrawal must be exercised by notifying happn directly.
No reimbursement will be made if you delete your account or if you have violated happn’s terms of service.
Happn plans and pricing
Overview
Exact plan prices for Nigeria are not publicly listed in all cases and may vary by platform and region.
When precise local prices are unavailable, entries use "Varies" below.
Plans table
| Plan / Item | Price | Billing | Notes |
|---|---|---|---|
| Premium subscription | Varies | Monthly / Periodic | Price varies by store and country; no definitive Nigeria EUR listing. |
| Boosts / SuperCrushs / Credits | Varies | One-time / Packs | In-app items vary; some Naira prices have been reported but may change. |
Your consumer rights in Nigeria
Local law overview
Nigeria does not have a specific statutory 14-day cooling-off period for digital subscriptions similar to EU rules.
Consumer rights depend mainly on the purchase channel and the platform’s own policies.
Platform-specific rights
Apple and Google refund and withdrawal rules are governed by their respective global policies, not local Nigerian law.
For web/Stripe purchases, rights depend on happn’s terms and applicable payment rules; check the platform terms before purchase.
Practical takeaway
Always check whether you purchased via Apple, Google or directly on the web, as that determines the route for cancellations and refunds.
Keep receipts and order IDs to support any claims with the correct provider.
Customer experiences
Positive feedback
Some users praise happn for surfacing nearby, hand-picked local profiles and for successful matches reported by individuals.
Anecdotes include long-term relationships and engagements attributed to the app.
Negative feedback
Many reviews report issues such as fake or AI-generated profiles and a perceived lack of genuine users.
Other common complaints include customer service difficulty, refund problems, billing concerns, login errors and privacy worries.
What to expect
User experiences are mixed; expect variability in customer support responsiveness and disputes over refunds.
Keep realistic expectations and gather documentation if you plan to dispute a charge.
Documentation checklist
What to gather before contacting support
- Receipt or order ID (Apple/Google/Stripe) and purchase date.
- Screenshot showing the subscription or charge and your happn username/email.
- Name of the platform used to purchase (App Store, Google Play, Web) and payment method.
How to present your case
- State clearly whether you want cancellation, refund or both.
- Include concise timeline and attach screenshots or transaction records.
- If Google Play, include the Google Play order ID; if App Store, use Apple’s refund portal.
Common mistakes
Assuming uninstall cancels subscription
Many users uninstall the app thinking the subscription stops. This does not cancel store-billed subscriptions.
Always cancel inside Apple or Google subscription settings, or via the web if you subscribed there.
Missing the cancellation window
Not cancelling at least 24 hours before renewal (or within Google’s refund windows) often leads to an unwanted charge.
Keep calendar reminders for renewals if you no longer want to continue the subscription.
Poor refund preparation
Not saving order IDs, receipts or supporting screenshots makes refunds and disputes harder to resolve.
Also, requesting an App Store refund from happn instead of Apple can delay resolution.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund route | Key timing |
|---|---|---|---|
| App Store (iOS) | Settings → Apple ID → Subscriptions → happn → Cancel | Request via Apple: reportaproblem.apple.com | Cancel ≥24 hours before renewal; refunds via Apple policies |
| Google Play (Android) | Google Play app → Profile → Payments & subscriptions → Subscriptions → happn → Cancel | If <48 hours: via Google Play. If ≤14 days: contact happn with order ID; >14 days typically not eligible | Cancel ≥24 hours before renewal; 48-hour auto-refund window applies |
| Web / Stripe | Manage on web account or contact happn support to cancel | Notify happn for withdrawal/refund requests; subject to happn’s terms | Rights depend on terms; no automatic 14-day EU rule in Nigeria |
After cancelling
What to check next
Confirm cancellation in the platform you used (App Store, Google Play or web account).
Keep confirmation emails or screenshots showing the subscription status as canceled.
Useful links & support
Apple refunds and issues: reportaproblem.apple.com.
Google Play subscriptions help: Google Play subscription support.
Contact happn support via their help pages if you purchased on the web or need platform-specific assistance: happn contact.
Address
Postal address
Happn’s postal address listed in their Terms of Service is:
5 rue Feydeau, 75002, Paris
How to use the address
Use this address for formal written correspondence or certified mail if required by dispute procedures.
Check happn’s Terms of Service (Article 15) for details on formal notices and legal contact instructions.