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I hereby notify you of my decision to terminate the contract relating to the Luxy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Luxy: Simple Process
What is Luxy
Overview
Luxy is a dating app that markets itself as a premium, selective platform intended to match users seeking upscale connections.
It offers free and paid membership features, in‑app purchases (Luxy Coins), and subscription plans billed either through mobile app stores or directly via the web.
Where it operates
Luxy is available globally through iOS (App Store), Android (Google Play) and a web/in‑app purchase option where supported.
Availability, pricing and purchase flow can vary by country, and billing often depends on the store you used to subscribe.
How to cancel Luxy
App Store (iOS) cancellation
- Open the Settings app on your iPhone or iPad, tap your name, then tap Subscriptions.
- Find Luxy in the list and tap Cancel Subscription. Confirm cancellation when prompted.
- Note: Apple controls billing and refunds for App Store subscriptions; Luxy cannot cancel or refund App Store charges directly.
Google Play (Android) cancellation
- Open the Google Play Store app, tap your profile icon, then tap Payments & subscriptions > Subscriptions.
- Select Luxy and tap Cancel subscription. Follow the prompts to confirm.
- Refunds for Google Play purchases must be requested from Google; Luxy does not process Play Store refunds.
Web / In‑app cancellation (direct purchases)
- If you subscribed directly via the web or in‑app (not through Apple or Google), open the Luxy app or website and go to Account or Settings > Manage Membership.
- Choose to cancel membership or delete your account. Follow on‑screen prompts to confirm cancellation or deletion.
- Deleting your account deactivates access, but unused subscriptions or Luxy Coins are usually non‑refundable except where local law requires otherwise.
What happens when you cancel
Access and renewal
When you cancel an auto‑renewing subscription, it normally remains active until the end of the current paid period.
After the paid period ends, premium features will be disabled and the subscription will not renew automatically.
Data and account status
Account deactivation or deletion typically ends your profile visibility and access to messages and matches.
Luxy may retain some account data per its privacy policy for legal and operational reasons; contact support if you need data removal.
Will I get a refund?
General refund policy
All purchases, including Luxy Coin redemptions, are generally final and non‑refundable.
Luxy states that unused subscription time or unused coins are not refundable in most cases.
Exceptions and third‑party store refunds
- EU/EEA users: you may be entitled to a full refund if you request it within 14 days of the subscription start under applicable local laws.
- Certain US states (AZ, CA, CT, IL, IA, MN, NY, NC, OH, RI, WI): you may cancel without penalty before midnight of the third business day after subscribing; other state‑specific rules may apply.
- App Store / Google Play purchases: request refunds via Apple (Report a Problem) or Google (Request a refund); Luxy does not process these refunds.
Luxy plans and pricing
Available plans
The table below lists Luxy BLACK plans as shown in Nigerian App Store listings with NGN prices and approximate EUR conversions.
Pricing notes
EUR conversions are approximate, based on mid‑market rates and may vary with FX changes and App Store rounding.
| Plan | Price (NGN) | Approx. Price (EUR) | Period / Notes |
|---|---|---|---|
| Luxy BLACK | ₦17,900 | €10.74 | Monthly? - App Store Nigeria |
| Luxy BLACK | ₦24,900 | €15.09 | Monthly? - App Store Nigeria |
| Luxy BLACK | ₦30,900 | €18.54 | Monthly? - App Store Nigeria |
| Luxy BLACK | ₦49,900 | €29.94 | Monthly? - App Store Nigeria |
| Luxy BLACK (Package) | ₦199,900 | €119.94 | Package (e.g., annual?) - App Store Nigeria |
Your consumer rights in Nigeria
FCCPA summary
Nigeria’s Federal Competition and Consumer Protection Act (FCCPA) 2018 protects consumers from unfair contract terms and deceptive practices.
Terms that are unconscionable or misleading - such as hidden auto‑renewal or denying essential service after payment - can be challenged under the FCCPA.
How to seek redress
- Contact Luxy support first and request a clear explanation and refund if applicable.
- If unsatisfied, you may file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) or pursue a chargeback via your card issuer.
- Document communications and preserve receipts; local refund exceptions like the EU 14‑day rule do not automatically apply in Nigeria.
Customer experiences
Positive feedback
Some users praise Luxy’s selective community, premium feel, and reports of successful matches including long‑term relationships.
Reviewers also often highlight a sleek UI and a perceived focus on security and vetting where it works well.
Common complaints
Frequent negatives reported: unexpected suspensions or bans, difficulty getting refunds, and delays or poor responses from customer service.
Other themes include unwanted recurring charges, technical bugs, small local user pools, and concerns about fake or low‑quality profiles.
Documentation checklist
Essential documents
- Receipt or invoice showing the purchase date and amount.
- Transaction ID or order number from Apple/Google or the payment provider.
- Screenshots of subscription status in App Store/Google Play or account settings showing active plan.
Optional evidence
- Copies of correspondence with Luxy support (dates and messages).
- Screenshots of unexpected charges from your bank or card statement.
- Any account or profile screenshots demonstrating suspension or service issues.
Common mistakes
Mistakes users make
Deleting the Luxy account before cancelling an app‑store subscription - this does not stop billing if the subscription was managed by Apple or Google.
Assuming deletion automatically triggers a refund - account deletion usually does not create a refund claim.
How to avoid them
Always confirm which store billed you (Apple, Google or Luxy/web) and cancel directly in that store before deleting your account.
Keep transaction IDs and take screenshots when you cancel; use those when contacting the store, Luxy, your bank, or the FCCPC.
Comparative recap
Quick comparison
| Platform / Action | Where to cancel | Who handles refunds | Typical refund outcome |
|---|---|---|---|
| App Store (iOS) | Apple ID Subscriptions (Settings or App Store) | Apple | Refunds processed by Apple; Luxy cannot refund App Store charges |
| Google Play (Android) | Google Play Store > Subscriptions | Refunds processed by Google; Luxy does not control Play Store refunds | |
| Web / In‑app (direct) | Luxy app or website Account / Manage Membership | Luxy (subject to terms and local law) | Generally non‑refundable; exceptions only where local law requires |
Key takeaways
Which store billed you determines where you must cancel and who can issue a refund.
In Nigeria, standard Luxy 'no refund' terms are enforceable unless FCCPA or other local rules provide a remedy.
After cancelling
Follow‑up actions
- Save confirmation screenshots showing subscription cancellation and end date.
- If charged after cancellation, contact the billing store (Apple/Google) or your bank for a chargeback, providing documentation.
- If direct purchase, contact Luxy support with transaction evidence and request clarification or refund.
Helpful links and contacts
- Apple: Report a Problem - request App Store refunds.
- Google Play: Request a refund - Google Play refunds.
- Luxy official site / support - contact forms and help resources.
- Federal Competition and Consumer Protection Commission (FCCPC) - file complaints in Nigeria.
Address
Head office
Flat/RM 12 13/F, Laurels Industrial Center, 32 Tai Yau Street, San Po Kong, Wong Tai Sin, Hong Kong
Notes about the address
This address is based on business directory listings and third‑party sources; Luxy’s official cancellation instructions are determined by store billing and the app’s support channels.
If you need corporate contact details for legal or formal complaints, use Luxy’s official site or the FCCPC complaint process for guidance.