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Cancel MATE1
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Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Mate1 service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Mate1: Easy Method
What is Mate1
Overview
Mate1 is an online dating and social networking service that connects people through profiles, messaging and search tools.
Users can join, create a profile, message other members and optionally subscribe to paid membership features.
Primary features
Key features include profile creation, advanced search, messaging and optional paid upgrades such as enhanced visibility or messaging credits.
The service is operated by Mate1 Social Enterprises Inc and is accessible via the website and customer support channels.
How to cancel Mate1
Web (Account settings)
- Log into mate1.com.
- Go to Settings → Account Settings → Subscription Status.
- Verify your password and follow the on-screen prompts to cancel; you may also delete your profile/account here.
Phone and Email options
- Phone: Call Mate1 at 1-888-688-1476 (select option 3) and request cancellation; ask for a confirmation email.
- Email: Send a cancellation request to membersupport@mate1.com and keep the confirmation reply.
What happens when you cancel
Access and features
When you cancel a paid membership, your paid membership typically remains active until the end of the current billing cycle.
After the cycle ends, paid features will stop; your free profile (if not deleted) usually remains accessible with basic features.
Renewal, billing and data
Cancellation should prevent future automatic re-billing, but verify your subscription status and saved payment methods after cancelling.
You can request account deletion in Settings or via support; account deletion and data retention follow Mate1's policies - request confirmation in writing.
Will I get a refund?
3-day cancellation with refund policy
Mate1 offers a "3-Day Cancellation With Refund" option: you may request a refund by mailing or delivering a signed original letter postmarked no more than 72 hours after initial subscription, reactivation or rebill.
Only one refund is allowed per member, and continued use of paid features beyond the 3-day window voids eligibility.
How to request and exceptions
- Send a signed original letter including your full name, billing address, email and statement that you wish to cancel and request a refund.
- Postmark the letter within 72 hours of the relevant subscription event. Keep proof of postage and any confirmation email.
- Refunds are time-sensitive and limited; if you continue to use paid features beyond the window you may forfeit a refund.
Mate1 plans and pricing
Available pricing information
No Nigeria-specific pricing in EUR was found in available sources. Global prices are typically shown in USD on Mate1's site.
If you need exact costs, check your account or the site while signed in for the most current local pricing.
Summary table
| Plan | Price (EUR) | Notes |
|---|---|---|
| Varies | Varies | No Nigeria‑specific prices found; global prices usually listed in USD on the website. |
Your consumer rights in Nigeria
Cooling-off and refund rights
Mate1 publishes a 72-hour refund route for eligible cancellations; it requires a signed postal submission postmarked within 72 hours.
This policy functions like a short cooling-off period for refunds, but it is a company policy rather than a statutory Nigerian rule.
Practical concerns and enforcement
Users report difficulty cancelling by electronic means; some claim that telephone or postal methods are required.
If you encounter problems in Nigeria, you may contact the Federal Competition and Consumer Protection Commission (FCCPC) for guidance on consumer complaints.
Customer experiences
Positive feedback
- Some users praise the large user base, advanced search tools and features such as voice intros.
- Certain reviews note occasional free membership offers for women and trial opportunities for men.
Negative feedback
- Many complaints cite fake or AI-generated profiles, scam-like messages and requests for money.
- There are numerous reports of difficulty cancelling, unexpected charges after trials and slow or unhelpful customer service.
Documentation checklist
What to include for a standard cancellation
- Account email and username, full name and billing address.
- Clear statement that you wish to cancel the membership and whether you want account deletion.
What to include for a 3-day refund request
- Signed original letter, postmarked within 72 hours of the subscription/reactivation/rebill.
- Proof of purchase (receipt), date of subscription, contact email and a return address for the refund confirmation.
Common mistakes
Missing the 72-hour deadline
A frequent error is waiting too long to post a refund request; the 72-hour postmark requirement is strict and may void refund eligibility.
Always use tracked postage and keep proof of posting if you intend to rely on the 3-day policy.
Using the wrong cancellation channel
Some users assume an email or in-site click is sufficient but later find their subscription still active - verify cancellation status and request written confirmation.
If you call, note the representative's name and ask for a confirmation email to avoid disputes about whether you cancelled in time.
Comparative recap
Quick method comparison
| Method | How to use | Speed / Ease | Refund eligibility |
|---|---|---|---|
| Web (Account Settings) | Log in → Settings → Account Settings → Subscription Status → Cancel | Fast and immediate if available in your account | Refunds depend on timing and the 72-hour rule; check policy |
| Phone (Toll‑Free) | Call Mate1 support (option 3) and request cancellation | Medium - depends on hold times and confirmation | Phone cancellation does not automatically guarantee a refund; follow written steps for refunds |
| Send cancellation request to membersupport@mate1.com | Medium - wait for confirmation email | Useful for documented proof; refunds still require meeting policy conditions |
After cancelling
Verify and keep records
Confirm that your subscription status shows cancelled and save any confirmation emails or reference numbers you receive.
Monitor your bank or card statements for one or two billing cycles to ensure no further charges are applied.
Helpful links and escalation
Official site: Mate1.
Consumer authority in Nigeria: Federal Competition and Consumer Protection Commission (FCCPC).
Address
Corporate mailing address
Mate1 Social Enterprises Inc
334 Cornelia St, #354 Plattsburgh, New York 12901 United States
Notes about local addresses
No Nigeria-specific postal address for Mate1 cancellation requests was found in available sources.
If you must mail a refund request, use the US corporate address above and retain proof of postage; consider contacting support first for guidance.