Postclic onbeperkt abonnement: promo voor NGN 1,494.90 gedurende 48u met een verplichte eerste maand voor NGN 81,389.00, daarna NGN 81,389.00 per maand zonder engagement
MUZMATCH opzeggen
in slechts 30 seconden!
Opzeggingsservice Nr. 1 in Netherlands
4.9Calculated on 5.6K reviews
Hierbij deel ik u mijn beslissing mee om het contract met betrekking tot de dienst Muzmatch te beëindigen.
Deze kennisgeving vormt een vastberaden, duidelijke en ondubbelzinnige wil om het contract op te zeggen, met ingang van de eerstvolgende vervaldatum of conform de toepasselijke contractuele termijn.
Ik verzoek u alle nodige maatregelen te nemen om:
– alle facturering stop te zetten vanaf de effectieve opzeggingsdatum;
– mij schriftelijk te bevestigen dat dit verzoek goed is ontvangen;
– en, indien van toepassing, mij de eindafrekening of bevestiging van saldo te sturen.
Deze opzegging wordt u toegestuurd via gecertificeerde e-mail. Het verzenden, de tijdstempel en de integriteit van de inhoud zijn vastgesteld, wat het een bewijskrachtig geschrift maakt dat voldoet aan de vereisten van elektronisch bewijs. U beschikt daarom over alle nodige elementen om deze opzegging regelmatig te verwerken, conform de toepasselijke beginselen inzake schriftelijke kennisgeving en contractvrijheid.
Conform de regels met betrekking tot de bescherming van persoonsgegevens, verzoek ik u ook:
– alle mijn gegevens te verwijderen die niet nodig zijn voor uw wettelijke of boekhoudkundige verplichtingen;
– alle bijbehorende persoonlijke ruimtes te sluiten;
– en mij de effectieve verwijdering van gegevens te bevestigen volgens de toepasselijke rechten inzake bescherming van de persoonlijke levenssfeer.
Ik bewaar een volledige kopie van deze kennisgeving evenals het bewijs van verzending.
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Please note, Postclic cannot:
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Cancel Muzmatch: Easy Method
What is Muzmatch
Brief description
Muzmatch (also known as Muzz) is a dating app and service that offers free accounts plus paid upgrades (often called Gold or Premium) for additional features.
Where it operates
The service is provided globally through mobile apps and the web, with billing handled via app stores or direct payment providers depending on how you purchased the subscription.
How to cancel Muzmatch
Cancel via Apple (App Store)
- Open your iPhone or iPad Settings or the App Store app, go to your Apple ID > Subscriptions.
- Find Muzz / Muzmatch in your subscriptions and select Cancel Subscription.
- For refunds, request via reportaproblem.apple.com; Apple handles refund decisions and processing.
Cancel via Google Play
- Open the Google Play Store app and tap Menu > Subscriptions.
- Select Muzz (Muzmatch) from the list, then tap Cancel and confirm “Yes” to stop renewal.
- To request refunds, contact Muzz support in the app after cancelling (see Documentation checklist).
Cancel on Web / other payment methods
- If you paid by card, Stripe, mobile wallet or on the web, you must cancel via Muzz support (in-app support or by email from the account email).
- Provide order details and request cancellation and any refund in the same message.
What happens when you cancel
Access to features
Cancelling prevents future renewals but usually keeps paid features active until the end of the current paid period.
After the subscription period ends, your account typically reverts to the free tier and paid features are removed.
Billing and renewal
Cancellation stops automatic renewal for future billing cycles but does not automatically refund past payments.
If you delete the app without cancelling the subscription with the payment provider, charges can continue.
Account and data
Canceling a paid subscription does not by itself delete your Muzmatch account or personal data.
To remove your account or data, follow the in‑app account deletion process or request it from support.
Will I get a refund?
General refund policy
Muzmatch’s Help Center does not guarantee an automatic 14‑day statutory refund; refunds vary by payment channel and are discretionary.
Expect different procedures depending on whether you paid via Apple, Google Play or directly on the web.
Refunds via Apple
- Apple handles refund requests; use reportaproblem.apple.com to request a refund.
- Apple’s processing timeline is typically around one week but can vary.
Refunds via Google Play and web/other
- For Google Play purchases, contact Muzz support in the app to request a refund; Muzz will handle the request and bank processing takes around 3 - 5 working days.
- For card payments, Stripe or mobile wallets (e.g. Jazzcash, Easypaisa), request via Muzz support; bank refunds typically take 3 - 5 working days once approved.
Muzmatch plans and pricing
Available plan types
Publicly available, Nigeria‑specific pricing information (in EUR or NGN) is not documented in the sources used here.
Plan names commonly used are Free and a paid tier often called Gold or Premium; exact prices vary by country and purchase channel.
Pricing table
| Plan | Price | Notes |
|---|---|---|
| Free | Varies | Basic account with limited features |
| Gold / Premium | Varies | Paid upgrade for extra features; price depends on region and purchase method |
Your consumer rights in Nigeria
Relevant protections
Nigerian consumer protection law may provide remedies for unfair billing or failure to deliver paid services, but Muzz’s help pages do not reference a statutory 14‑day cooling‑off period.
Specific rights and remedies depend on local law; for authoritative advice consult a lawyer or the relevant regulator.
Practical steps to seek redress
- Keep evidence (receipts, screenshots, cancellation confirmations) and contact Muzz support first.
- If unresolved, consider filing a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) or seeking legal advice in Nigeria.
Customer experiences
Summary of negative reports
Public reviews (e.g. Trustpilot, PissedConsumer) include repeated complaints about continued charging after cancellation, poor or no support response, blocked accounts and unresolved refund requests.
Other common issues reported are perceived poor value for paid plans, activation failures and presence of fake or abusive profiles.
Summary of positive or neutral points
No verified positive review excerpts were provided in the source data; many users still use the app successfully for matchmaking.
Some users have successful outcomes when they follow the correct cancellation and refund routes for their payment channel.
Documentation checklist
Required items for cancellation/refund requests
- Account email address used for the Muzmatch account.
- Order or receipt reference (App Store/Google Play order ID or web payment receipt).
- Date of purchase and the subscription period concerned.
Helpful supporting evidence
- Screenshots of your subscription status, billing entries and cancellation attempts.
- Bank or card statements showing the charge(s) in question.
- Any replies from Muzmatch or app stores if you already contacted them.
Common mistakes
Errors when cancelling
Deleting the app without cancelling the subscription with the payment provider is a frequent mistake; this does not stop recurring billing.
Another common error is attempting to cancel inside the Muzmatch app when the subscription was purchased via Apple - Apple must be used in that case.
Errors when requesting refunds
Not using the same email account when contacting support, or failing to provide order IDs and receipts, delays processing.
Assuming an automatic 14‑day refund right can also lead to unmet expectations; refund outcomes depend on the payment channel and Muzmatch’s or the platform’s policies.
Comparative recap
Quick comparison
| Payment channel | How to cancel | Who handles refunds | Typical processing time |
|---|---|---|---|
| Apple (App Store) | Cancel via Apple Settings / App Store subscriptions | Apple handles refund requests (use reportaproblem.apple.com) | Refund decisions/process ~1 week (varies) |
| Google Play | Cancel in Google Play Store app > Subscriptions > Muzz > Cancel | Muzmatch support handles refund requests after you contact them | Bank processing ~3 - 5 working days after approval |
| Web / Card / Mobile wallets | Request cancellation and refund via Muzmatch support (in‑app or email) | Muzmatch support initiates refunds; bank/payment provider completes them | Bank processing ~3 - 5 working days after approval |
After cancelling
What to monitor
Keep an eye on your bank or card statements for any further charges for at least one billing cycle after cancellation.
Save any cancellation confirmations, support ticket numbers and correspondence as proof if you need to escalate.
Useful links
- Muzmatch / Muzz Help Center - refunds and subscription info
- Apple: report a problem (refund requests)
- Google Play: Manage subscriptions
Address
Corporate address
Muzmatch Limited, 249 Cranbrook Road, Ilford, England IG1 4TG, United Kingdom.
Sending correspondence
No Nigeria‑specific postal address was located in the provided sources; use the corporate address above for formal letters if required.
For fastest response, use in‑app support or send email from the account email as advised in the Muzmatch Help Center before posting physical letters.