Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Okcupid service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel OkCupid: Easy Method
What is OkCupid
Overview
OkCupid is an online dating and social discovery service that matches people using profile questions and algorithms.
It offers both a free tier and paid subscriptions that add features such as visibility boosts and advanced filters.
How it is used in Nigeria
Nigerian users can use OkCupid via the website or mobile apps on iOS and Android.
Payment methods depend on the platform used to subscribe: website (credit card, PayPal), Apple App Store, or Google Play.
How to cancel OkCupid
Cancel via OkCupid website (Credit Card / PayPal)
- Open a web browser and sign in at OkCupid’s website.
- Go to Subscription Settings in your account.
- Click “Turn off automatic billing” to cancel future renewals.
- Note: This must be done through a browser; the mobile app does not complete website subscription cancellations.
- Deleting your OkCupid account will also cancel any website-based subscription.
Cancel via app stores (Apple / Google)
- If you subscribed through the Apple App Store, cancel via iOS Settings or Apple’s subscription management; OkCupid cannot cancel App Store subscriptions for you.
- If you subscribed through Google Play, cancel in Google Play’s subscription settings; OkCupid cannot cancel Google Play subscriptions from their site or app.
What happens when you cancel
Access after cancellation
After you cancel, you generally keep access to paid features until the end of the current paid period.
Automatic billing is turned off so the subscription will not renew after that period ends.
Data and account effects
Canceling a subscription does not automatically delete your OkCupid account or profile data.
If you delete your account, the deletion will also cancel any active subscription tied to that account.
Will I get a refund?
General refund policy
OkCupid generally does not issue refunds for unused membership time; cancelling stops future charges but does not create a refund.
Most purchases are final and non-refundable under OkCupid’s Terms & Conditions.
Exceptions and platform-specific rules
- App Store purchases must be refunded through Apple support; OkCupid cannot refund these purchases.
- Some statutory rights exist for users in the EU/EEA/UK/Switzerland (14-day right) and certain US states; these do not apply in Nigeria.
- OkCupid may consider discretionary refunds in exceptional cases (e.g., unauthorized charges), but this is not guaranteed.
For official details see OkCupid’s refunds page: OkCupid Refunds.
OkCupid plans and pricing
Available plan summary
Local Nigerian plan names and full feature lists were not available in the verified data.
The following table shows the available verified pricing information and approximations.
| Plan | Price | Period | Features |
|---|---|---|---|
| Unknown (likely monthly subscription) | ≈ €0.42 | Monthly (assumed) | Not specified |
Notes on pricing
Prices shown were converted from a listed Nigerian Naira price (₦457.45) using an approximate early-2026 exchange rate.
Actual local prices, plan names, and promotions may vary by platform and region.
Your consumer rights in Nigeria
Statutory rights
OkCupid’s Terms & Conditions do not list Nigeria as a jurisdiction with a statutory cooling-off or refund right.
Therefore, the EU/EEA/UK 14-day refund right and certain US state rights do not apply to Nigerian users.
Practical steps to protect your rights
- Keep proof of purchase (receipts, transaction IDs) for any paid subscription.
- If you believe a charge is unauthorized, contact your bank or card issuer promptly to dispute it.
- Contact OkCupid support and provide clear evidence (screenshots, dates, transaction IDs) when requesting goodwill refunds.
Customer experiences
Positive feedback
Some users praise OkCupid’s free features and its question-based matching system for finding compatible matches.
Certain reviewers note success making international friends and using features like Passport.
Negative feedback
Many complaints mention fake or scam profiles, bots, and misleading locations on matches.
Users also report unexpected bans or suspensions, app bugs, intrusive ads, and difficulty obtaining refunds or helpful customer support.
For community reviews see: OkCupid on Trustpilot.
Documentation checklist
What to gather before contacting support
- Account email or username associated with OkCupid.
- Proof of purchase: receipt, transaction ID, or billing statement.
- Payment method details: last four of card, PayPal email, or store purchase record.
- Dates: subscription start, renewal date, and cancellation attempt date.
- Screenshots showing subscription status, billing, or error messages.
Optional evidence that can help
- Device type and OS version where the purchase/cancellation occurred.
- Any correspondence with OkCupid support or app store support.
- Bank dispute reference numbers if you opened a chargeback.
Common mistakes
Canceling on the wrong platform
Many users assume canceling the app equals canceling the subscription; platform payments must be canceled where the purchase was made.
Example: an App Store subscription must be cancelled in Apple’s subscription settings, not on OkCupid’s website.
Deleting the app instead of cancelling
Deleting the OkCupid app from your phone does not cancel a subscription charged via Apple or Google Play.
Always confirm your subscription status in the payment platform after deleting the app.
Assuming refunds are automatic
Canceling prevents future billing but generally does not trigger refunds; users sometimes expect pro-rata refunds that are not provided.
If a refund is needed, follow the platform-specific process (Apple, Google, or your bank) and retain supporting evidence.
Comparative recap
Quick comparison of cancellation paths
| Method | Where to cancel | Refund possibility | Key notes |
|---|---|---|---|
| Website (Credit Card / PayPal) | OkCupid Subscription Settings (browser) | Unlikely; discretionary only | Turn off automatic billing; access remains until period end. Deleting account cancels subscription. |
| Apple App Store | Apple iOS Settings / Apple support | Contact Apple for refunds | OkCupid cannot cancel or refund App Store purchases. |
| Google Play | Google Play Subscriptions | Contact Google for refunds | OkCupid cannot cancel Google Play subscriptions from their site. |
After cancelling
What to check immediately
Verify your subscription status in OkCupid Subscription Settings and the payment platform you used.
Save confirmation screenshots or emails that show automatic billing has been turned off.
Where to get official help
OkCupid cancellation and unsubscribe instructions: How to Cancel and Unsubscribe.
OkCupid refunds information: Refunds. OkCupid Terms & Conditions: Terms & Conditions.
Address
Postal address for cancellations
OkCupid, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA.
Notes about the address
This is the only explicit postal address provided in OkCupid’s Terms & Conditions; there is no Nigeria-specific postal address available.
If you send postal correspondence, include all account and transaction details and keep copies of what you send.
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FAQ
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
- garantir l'exactitude ou la complétude du contenu rédigé par l'utilisateur.
- garantir la validité d'une adresse erronée ou non mise à jour.
- empêcher une contestation du destinataire sur la portée juridique du courrier.