Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ourtime service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Ourtime: Easy Method
What is Ourtime
Service overview
Ourtime is an online dating service aimed primarily at older singles, offering profile browsing, messaging, and paid features such as profile highlights and read receipts.
The service is available via web and mobile apps and uses subscription plans with automatic renewal unless cancelled.
Who typically uses Ourtime
Users are generally singles seeking dates and companionship, often in the 50+ age group, using both free and premium (paid) features.
Availability, pricing, and some refund rules can vary by country and by whether you purchased through the site or an app store.
How to cancel Ourtime
Official website (desktop or laptop)
- Sign in to your account on the Ourtime website.
- Go to Settings → Manage Subscription and enter your password when prompted.
- Choose Cancel Subscription → Confirm cancellation and note the confirmation number and end date.
- Optionally select “hide profile” until the subscription end date if available.
Mobile app and app-store cancellations
- Mobile (Ourtime app): Open the app → tap your profile icon → tap the gear icon → Manage account → Manage subscription → enter password → Cancel subscription → Confirm and save confirmation details.
- Apple App Store (iOS): Open iPhone Settings → tap your name → Subscriptions → select Ourtime → Cancel Subscription.
- Google Play Store (Android): Open phone Settings or Play Store → Subscriptions → Manage → select Ourtime → Cancel subscription.
Contact form, email and postal options
- Email / Contact form: Visit Ourtime Help → Contact Us and submit a cancellation request or email customer care. Keep copies of your message and any replies.
- Postal letter: Draft a cancellation letter including contract details and send to the administration address (often via intermediary services). Use registered mail or a tracked delivery service.
What happens when you cancel
Access and remaining time
After cancellation you normally retain paid features until the subscription end date shown in the confirmation.
Access does not usually end immediately unless specified; your account may be set to expire at the end date.
Renewal and billing
Auto-renewal is typically disabled for future billing once cancellation is confirmed, but you must keep the confirmation number as proof.
If you were charged after cancelling, document dates and contact support or your payment provider immediately.
Data and profile visibility
Your profile and messages generally remain on the site unless you delete or hide the profile; hiding may be offered until the subscription end date.
If you want accounts removed, request account deletion explicitly and keep confirmation of that request.
Will I get a refund?
General refund policies
Ourtime’s commonly reported policy is no refunds on unused subscription time for many purchases.
However, site-specific policies vary and some listings show refunds within a short period (e.g., 3 - 7 days) for certain purchases.
Exceptions and cooling-off rules
- Some regions (for example, OurTime UK) offer a 14-day cooling-off period with pro‑rata refunds for first-time subscriptions and certain upgrades; renewals and extras are often excluded.
- Purchases made through Apple or Google Play follow those platforms’ refund policies, not Ourtime’s site policy.
- Documented cancellation attempts and payment receipts improve your chance when requesting a refund from support or your bank.
Ourtime plans and pricing
Available plans
| Plan | Price | Billing | Features |
|---|---|---|---|
| 1 Month Premium | €39.99 | Monthly | Full messaging, profile browsing, standard features |
| 3 Months Premium | €24.99 / month | Billed €74.97 upfront | Same as 1 month, better per-month value |
| 6 Months Premium | €19.99 / month | Billed €119.94 upfront | Reading receipt, profile/message highlight, best value |
Pricing notes
These prices are euro amounts based on storefront listings and may differ in Nigeria where local currency (NGN) is used.
Check the exact price on your purchase screen and on receipts for billing disputes or refund requests.
Your consumer rights in Nigeria
Cooling-off and refund rights
Nigerian consumer protection includes a 14-day cooling-off period for many online purchases, which can support pro‑rata refund requests for web purchases.
Use this right to request refunds within 14 days for site-based purchases; keep records of payment and cancellation attempts.
Platform and payment exceptions
- Purchases via Apple App Store or Google Play are governed by those platforms’ refund rules, not directly by Nigerian site policy.
- If a platform is involved, request refunds through Apple/Google and also keep evidence of contact with Ourtime.
Practical tips for enforcement
Save screenshots, emails, receipts, and confirmation numbers to support any complaint to your bank or the Federal Competition and Consumer Protection Commission (FCCPC).
If you cannot resolve the issue with the company, you can escalate to your bank for chargeback or to the FCCPC for consumer complaints.
Customer experiences
Positive reports
Some users report successful dates and meetings and note that genuine profiles exist on the platform.
These positive experiences tend to come from users who actively moderate matches and communicate carefully.
Negative reports
Many complaints cite poor customer service, automated replies, blocked accounts without explanation, and difficulty obtaining refunds.
Users also report unexpected auto‑renewal charges, technical issues with login, and delays or failures in cancellation confirmations.
What to take from reviews
Expect mixed experiences: the service can work for some, but prepare for potential support friction and document everything.
When possible, trial or short-term purchases reduce exposure to long auto-renewals while you evaluate the service.
Documentation checklist
Before you cancel
- Account email and username, subscription plan, and last payment date.
- Payment receipts, bank/credit card statements showing charges.
At cancellation
- Take screenshots of the cancellation flow, confirmation number, and end date.
- Save any confirmation emails or support messages and note the support case ID if provided.
If you need to escalate
- Record dates/times of contact attempts, names of agents if given, and copies of all correspondence.
- Keep evidence for chargeback requests or complaints to consumer protection authorities.
Common mistakes
Assuming the app store refund rules are the same
Many users assume cancelling in-app performs the same as cancelling on the website; app-store purchases must usually be cancelled via Apple/Google.
If you cancel only on the site but purchased via Apple/Google, you may still be billed by the store.
Not saving confirmation details
Failing to save confirmation numbers, screenshots, or emails leads to disputes where you lack proof of cancellation.
Always copy or photograph the final confirmation screen and store the confirmation email.
Waiting too long to act
Delaying cancellation or refund requests reduces your options under cooling-off rules and complicates chargeback claims.
Act promptly and keep records of every step to strengthen your case.
Comparative recap
Cancellation methods at a glance
| Method | Ease | Refund chance | Notes |
|---|---|---|---|
| Web (desktop) | Easy - direct account settings | Low to medium - depends on timing and local rules | Best for site purchases; get confirmation number and end date. |
| Mobile app | Easy - in-app account settings | Low to medium - same as web for site purchases | Save confirmation details displayed in-app. |
| Apple App Store (iOS) | Moderate - via iPhone Settings | Platform-dependent - request via Apple | Apple controls refunds and subscription billing. |
| Google Play Store (Android) | Moderate - via Play Store Settings | Platform-dependent - request via Google Play | Google controls refunds and subscription billing. |
| Email / Contact form | Variable - depends on response time | Low unless supported by documentation | Useful if web/app flow fails; keep copies of messages. |
| Postal letter | Slow - formal but trackable | Low to medium - proof of delivery helps disputes | Use registered/postal with tracking and retain a copy of the letter. |
After cancelling
Immediate next steps
Keep the cancellation confirmation and monitor your bank or card for further charges for at least one billing cycle.
If you’re charged after cancellation, contact support, your payment provider, and collect all evidence for a dispute.
Helpful links and resources
Ourtime Help: Ourtime Help
Apple subscriptions info: Apple Subscriptions
Google Play subscriptions: Google Play Subscriptions
Federal Competition & Consumer Protection Commission (Nigeria): FCCPC Nigeria
Address
Postal address for correspondence
Prins Hendriklaan 26
1075 BD Parijs
Notes about postal cancellations
This address has been cited for cancellation correspondence by intermediary services; use registered or tracked mail and retain proof of postage.
If you use a third-party termination service, confirm the exact recipient address and obtain a receipt for your records.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.