Serviciul de anulare #1 în Romania
Stimate Domnule sau Doamnă,
Prin prezenta vă notific decizia mea de a rezilia contractul referitor la serviciul Social Catfish.
Această notificare constituie o intenție fermă, clară și neechivocă de a anula contractul, cu efect la prima dată posibilă sau în conformitate cu perioada contractuală aplicabilă.
Vă rugăm să luați toate măsurile necesare pentru:
– încetarea oricărei facturări începând cu data efectivă a anulării;
– confirmarea în scris a procesării corecte a acestei solicitări;
– și, dacă este cazul, trimiterea extrasului final sau a confirmării soldului.
Această anulare vă este adresată prin e-mail certificat. Trimiterea, marcarea temporală și integritatea conținutului sunt stabilite, făcând din acesta un document probatoriu care îndeplinește cerințele de probă electronică. Prin urmare, aveți toate elementele necesare pentru a trece la procesarea regulată a acestei anulări, în conformitate cu principiile aplicabile privind notificarea scrisă și libertatea contractuală.
În conformitate cu regulile de protecție a datelor cu caracter personal, solicit de asemenea:
– ștergerea tuturor datelor mele care nu sunt necesare pentru obligațiile dvs. legale sau contabile;
– închiderea oricărui cont personal asociat;
– și confirmarea ștergerii efective a datelor conform drepturilor de confidențialitate aplicabile.
Păstrez o copie completă a acestei notificări, precum și dovada expedierii.
Cancel Social Catfish: Easy Method
What is Social Catfish
Overview
Social Catfish is an online people-search and identity-verification service that helps users locate profiles, images, and background information across social networks and the web.
The service offers subscription plans with trial periods, an Android app (no iOS app noted), and customer support for account issues and refunds.
Core features
Key features include social and image searches, report generation, and a paid option for a dedicated investigator or ID verification.
Plans vary by search type (social, image, or combined) and by trial or monthly billing; exact regional pricing for Nigeria is not listed on the official site.
How to cancel Social Catfish
Cancel via online dashboard
- Sign in to your Social Catfish account on the website.
- Go to your account dashboard or subscription settings.
- Find the active subscription and select the option to cancel or turn off auto-renewal.
Cancel via customer support
- Contact Social Catfish customer service by phone or email as listed on their website for help cancelling.
- Mention your account email, subscription plan, and the date you want cancellation to take effect.
- Keep any confirmation emails or support ticket numbers you receive.
What happens when you cancel
Access after cancellation
When you cancel, you typically retain access to the paid features until the end of the paid period you already paid for.
No prorated access is normally offered for unused portions of a billing cycle.
Renewal and data
Auto-renewal should stop after cancellation, but double-check your account settings and bank statements for recurring charges.
Social Catfish retains account data per its privacy policy; you may need to request deletion separately if desired.
Will I get a refund?
Official policy and satisfaction guarantee
Social Catfish does not offer prorated refunds for cancellations made before the end of a paid period.
There is a satisfaction guarantee: refund eligibility for the first search only within 30 days of purchase is reported; contact support by phone or email to request it.
Practical exceptions and real-world outcomes
- Published guidance suggests asking for a refund as soon as possible, ideally within 7 days, because wording on formal periods is inconsistent.
- Real-world complaints show mixed results: some users received refunds, others were denied and offered site credit or no refund.
- Keep documentation and request a refund promptly to improve your chances of a favourable outcome.
Social Catfish plans and pricing
Pricing overview
The following table lists approximate plans and EUR-converted prices based on early January 2026 rates.
Social Catfish does not publish exact EUR prices specifically for Nigeria on its site.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Unlimited Social Searches (Trial) | ≈ €4.90 | 3‑day trial | Unlimited social searches |
| Unlimited Social Searches (Monthly) | ≈ €23.60/month | Monthly | Unlimited social searches |
| Unlimited Image Searches (Trial) | ≈ €5.90 | 3‑day trial | Unlimited image searches |
| Unlimited Image Searches (Monthly) | ≈ €24.80/month | Monthly | Unlimited image searches |
| Combined Plan (social + image searches) | ≈ €68.60/month after trial | Monthly | Unlimited social + image searches |
| Search Specialist - ID Verification | ≈ €341 (one‑time) | One‑time | Dedicated investigator, in‑depth report |
Your consumer rights in Nigeria
Legal protections
Under Nigerian law (e.g., the Federal Competition and Consumer Protection Act, 2018), consumers have rights to clear information about trials, automatic renewals, and how to cancel.
Service providers must be transparent about billing and cancellation terms and must not engage in unfair billing practices.
Where to get help
- If you suspect unfair billing or non-compliance, consider contacting the Federal Competition and Consumer Protection Commission (FCCPC).
- You may also dispute charges with your bank or card issuer and keep records of all communications with the merchant.
Customer experiences
Positive reports
Some users report successful outcomes: matches found, useful reports, and responsive support that helped secure refunds when cancellation was done quickly.
A small number of complaints note trial cancellations led to refunds even when timelines were tight.
Negative reports
- Many users report unexpected billing where a low-cost trial ($1 - $1.99) was followed by $24.99 - $49.99 charges without clear notice.
- There are reports of cancellation failures, recurring charges after cancellation, poor search accuracy, and inconsistent refund decisions.
Documentation checklist
What to gather before contacting support
- Account email and username used with Social Catfish.
- Transaction receipts, bank or card statements showing charges.
- Dates you signed up, dates of trial and renewal, and any confirmation emails.
What to save for a dispute
- All correspondence with Social Catfish support (emails, ticket numbers, chat logs).
- Evidence of service failure (screenshots of poor results, blocked access, or errors).
Common mistakes
Relying solely on profile deletion
Example: Deleting or hiding your profile does not always stop billing because subscription settings are separate from profile status.
Always cancel the subscription or turn off auto‑renewal in the account dashboard and confirm cancellation with support.
Waiting too long to request a refund
Example: Assuming a refund will be automatic after cancelling later in the billing cycle can lead to denial; ask for a refund promptly and keep records.
Because refund outcomes are inconsistent, prompt requests (ideally within 7 days) improve your chance of success.
Comparative recap
Quick comparison
The table below summarizes trial length, approximate monthly cost, refund likelihood, and recommended cancellation method for common plans.
Use it to decide which plan best matches your needs and how quickly to act on refunds.
| Plan | Trial length | Approx. monthly price | Refund likelihood (reported) | Recommended cancellation method |
|---|---|---|---|---|
| Unlimited Social Searches | 3 days | ≈ €23.60 | Mixed - possible if requested quickly | Cancel in dashboard + confirm with support |
| Unlimited Image Searches | 3 days | ≈ €24.80 | Mixed - possible if requested quickly | Cancel in dashboard + confirm with support |
| Combined Plan | 3 days (trial) | ≈ €68.60 | Less likely - higher cost, scrutinised requests | Cancel in dashboard and document support response |
| Search Specialist - ID Verification | None (one‑time) | ≈ €341 (one‑time) | Rare - one‑time services rarely refunded | Contact support immediately; retain all deliverables |
After cancelling
Check billing and follow up
Monitor your bank or card statements for at least one billing cycle after cancellation to confirm no further charges appear.
If you see unexpected charges, contact Social Catfish support and your bank promptly to dispute them.
Where to escalate
- Contact the Federal Competition and Consumer Protection Commission (FCCPC): https://www.fccpc.gov.ng.
- Consider filing a dispute with your card issuer and save all correspondence and evidence for your case.
Address
Mailing details
Social Catfish
39252, #107-228 Winchester Road
Notes about correspondence
No specific Nigerian postal address is available; use the address above or the contact methods listed on Social Catfish's website for enquiries and official correspondence.
When mailing, include your account email, transaction references, and a clear request for cancellation or refund.
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FAQ
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