Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Sugarbook service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Sugarbook: Step-by-Step Guide
What is Sugarbook
Overview
Sugarbook is an online dating platform that connects people seeking mutually agreed relationships. The service offers free and paid features, including premium memberships, verification, messaging, and private media options.
Main features
Features commonly promoted include premium access for unlimited messaging, verification badges, livestreams and private calls, and advanced search filters. Memberships auto-renew unless cancelled through the purchase platform.
How to cancel Sugarbook
Cancel on Google Play (Android)
- Open Google Play Store app.
- Tap Account → Subscriptions → select Sugarbook → Cancel Subscription.
- Cancel at least 7 days before renewal to avoid another charge; cancelling on renewal day will still result in a full charge.
- No refunds are issued for late cancellations; you keep access until the end of the paid period.
- Source: Sugarbook Help Center.
Cancel on the Website (Web)
- Log in to your Sugarbook account on the website.
- Contact Sugarbook support to request cancellation or account termination; the site does not indicate an in‑site self-cancel button.
- After cancellation, unused periods are not refunded and payments are stated as final.
- Source: Sugarbook Terms.
Cancel on App Store (iOS)
- Sugarbook does not publish explicit App Store cancellation steps in its Help Center or Terms.
- Likely method: cancel via your Apple ID Subscriptions (Settings → [your name] → Subscriptions → Sugarbook → Cancel).
- This approach is not verified by Sugarbook documentation; check your Apple subscription settings to confirm.
Additional tips
- Save screenshots of cancellation attempts, confirmation messages, receipts and renewal dates.
- If support is unresponsive, consider contacting your bank or card issuer to dispute recurring charges.
- Record dates and any ticket/reference numbers when you contact support.
What happens when you cancel
Access and billing
When you cancel a subscription through the purchase platform, auto‑renewal should stop and no future billing will occur after the current paid period ends.
You generally retain full access to paid features until the end of the paid period you already paid for.
Data, coins and account state
Sugarbook terms state unused subscription periods or in‑app currency (coins) are forfeited on deactivation or suspension, with no reinstatement or transfer.
Account data retention and deletion policies are governed by the platform’s terms and privacy policy; contact support for specific data requests.
Will I get a refund?
Official refund policy
Sugarbook’s stated policy: no refunds on memberships or subscription purchases, full or partial, for any reason. Payments are final whether bought on the website or via an app store.
The terms also do not mention a 14‑day cooling‑off period or statutory right of withdrawal; sales are described as final.
What you can try if charged
- Contact Sugarbook support with proof of cancellation and charge receipts; request a clarification or charge reversal.
- If support does not help, contact your card issuer or bank to dispute unauthorised or recurring charges (chargeback), providing all supporting documents.
- File a complaint with consumer protection authorities (see Nigeria section) if you believe terms were misleading.
Sugarbook plans and pricing
Summary of known plan
Below is the available pricing information for a common plan listed for App Store Nigeria. Exact prices may vary with exchange rates and app store pricing updates.
Pricing notes
The price shown in EUR is an approximate conversion from the App Store listing (₦29,900). Daily FX rates can change the EUR equivalent.
| Plan | Price (EUR) | Price (NGN) | Period | Features | Source |
|---|---|---|---|---|---|
| 30‑day Premium Membership (App Store Nigeria) | €18.10 - €19.15 | ₦29,900 | Monthly | Premium access: unlimited messaging, advanced filters, private photos, etc. | Sugarbook Help / App listing |
Your consumer rights in Nigeria
Legal summary
Under Nigerian consumer protection principles, businesses should disclose cancellation and refund terms clearly and not engage in misleading practices.
The Federal Competition and Consumer Protection Commission (FCCPC) enforces consumer fairness and can accept complaints about misleading or unfair terms.
How to raise a complaint
- Collect evidence (receipts, screenshots, communication).
- Contact Sugarbook support first and keep records of all correspondence.
- If unresolved, submit a complaint to the FCCPC and consider your bank for a chargeback if appropriate.
- FCCPC: https://fccpc.gov.ng.
Customer experiences
Positive feedback
- Some users report meeting partners and finding the verification system increases trust.
- Other positive notes include features like livestreams, private calls, and occasional faster support responses.
- Source examples: user reviews on public review sites.
Reported problems
- Frequent complaints about verification failures (face/ID) and difficulty completing verification even after payment.
- Users report unresponsive customer support, no clear cancellation button on the website, and recurring charges after attempting to cancel.
- Reports of scammers, fake profiles and payment processing problems have been posted on review sites and forums.
Documentation checklist
What to collect before contacting support
- Payment receipts and order confirmations (screenshots or PDFs).
- Subscription renewal dates and any auto‑renewal notices.
- App store or Google Play subscription screenshots showing the active subscription.
- Correspondence with Sugarbook support (emails, tickets, timestamps).
Additional useful documents
- Bank or card statements showing the charges you dispute.
- Screenshots of your account settings and any error messages.
- IDs or profile details only if requested by verified support channels; be cautious sharing personal documents publicly.
Common mistakes
Timing errors when cancelling
Many users cancel on or after the renewal date and still get charged because Sugarbook requires cancellation before the renewal cut‑off.
Recommendation: cancel at least 7 days before renewal on Google Play; otherwise you risk another full billing cycle.
Using the wrong cancellation method
Attempting to delete the app or deactivate the account does not always stop payments if the subscription was purchased through Google Play or Apple.
Always cancel through the original purchase channel (Google Play, Apple ID, or website support) and save confirmation evidence.
Comparative recap
Quick platform comparison
The table below summarizes cancellation ease, refund stance and access after cancellation for the main purchase channels.
Key takeaway
Cancellation and refund rules vary by purchase channel; purchasing platform controls subscription mechanics and refund options in practice.
| Platform | Ease of cancellation | Refunds | Access after cancelling |
|---|---|---|---|
| Google Play (Android) | Easy via Google Play app; must cancel via Subscriptions. | No refunds if cancelled late; must cancel ≥7 days before renewal to avoid next charge. | Access retained until end of paid period. |
| Web (Website) | Must contact Sugarbook support; no clear in‑site self‑cancel button indicated. | Payments are final; unused periods not refunded per Terms. | Access terms as per support confirmation; usually until period end if handled properly. |
| App Store (iOS) | Cancel via Apple ID Subscriptions (Settings); not explicitly documented by Sugarbook. | Likely follows App Store refund rules, but Sugarbook states no refunds in its Terms. | Access generally continues until the end of the paid period. |
After cancelling
Next practical steps
- Save your cancellation confirmation and any reference or ticket number from support.
- Monitor your bank/card for any further charges for at least one billing cycle.
- If charged after cancellation, contact support and your card issuer immediately with documentation.
Useful links
- Sugarbook Help/FAQ: https://sugarbookapp.com/faq.html
- Sugarbook Terms: https://sugarbook.com/en-th/terms
- Federal Competition & Consumer Protection Commission (FCCPC): https://fccpc.gov.ng
Address
Corporate address
Primary corporate correspondence address listed for the operator is:
Sovrnt Ltd. 22 Arch. Makariou III, Avenue Makaria Centre, 4th Floor, Office 403 Larnaca, Larnaca 6016 Cyprus.
How to use this address
Use the corporate address for formal written complaints or legal correspondence if required. Send recorded delivery and keep proof of posting.
For most cancellation and refund issues, contacting in‑app support and your payment provider is usually faster than using the corporate address.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.