Cancel Twoo: Easy Method

What is Twoo

Overview

Twoo is an online social discovery and dating platform that lets users meet new people by browsing profiles, messaging, and matching.

The service offers free and paid (premium) features, with subscriptions that auto-renew unless cancelled.

How it works

Users sign up on web or mobile, create a profile, and can upgrade to Premium for extra visibility and features.

Subscriptions may be managed in-app or through the mobile app stores depending on how you signed up.

How to cancel Twoo

Cancel inside the Twoo account (web or app)

• Open your Twoo profile Settings.
• Select "Cancel Subscription" and follow on-screen instructions to confirm cancellation.
• Do not assume uninstalling the app cancels your subscription; you must cancel as described. Source

Cancel via App Store or Google Play

• If you subscribed through Apple or Google, open your App Store/Google Play subscriptions and cancel from there.
• Follow the store’s subscription cancellation flow; this is often the quickest way for mobile purchases. Source

Cancel by contacting support

• Send an email to Twoo customer support requesting cancellation and include account details and transaction IDs.
• If you cannot cancel in-app or via stores, contact support and retain copies of all correspondence for proof.

What happens when you cancel

Access and features

After cancellation you typically keep access to paid features until the end of the paid period.

Your account and free features remain active unless you delete the account separately.

Auto-renewal and notice period

Subscriptions auto-renew by default. Twoo enforces a 14-day notice period before auto-renewal for opting out. Source

Cancel early enough to avoid being charged in the next renewal window.

Data and account retention

Cancelling a subscription does not automatically delete your account or profile data.

To remove personal information you must follow the account deletion or data request procedures within Twoo.

Will I get a refund?

Standard refund policy

Twoo generally does not offer full money-back guarantees for subscriptions.

Refunds, if issued, are usually prorated and reduced by any used time or credits. Source

Exceptions and dispute outcomes

• Some cases have resulted in refunds when users contacted customer support and received written approval.
• Many review sites state refunds for unused time are not normally provided unless explicitly approved. Source
• If you believe you were billed unfairly, document everything and request a written decision from Twoo support; escalate to your bank or consumer authority if needed.

Twoo plans and pricing

Listed prices (EUR, region unspecified)

Notes about Nigeria pricing

There was no Nigeria-specific pricing found in EUR; the above prices are from an unspecified region (likely EU).

App Store billing in Nigeria will show local currency and may differ from the EUR values listed above.

Your consumer rights in Nigeria

Legal protections

Nigerian consumers are covered by the Federal Competition and Consumer Protection Act (FCCPA), which requires clear contract terms and protection against unfair billing.

If Twoo fails to cancel or refund appropriately, you may be able to lodge a complaint under FCCPA provisions.

Practical steps to enforce your rights

• Keep written records of subscriptions, screenshots, receipts, and cancellation attempts.
• Contact Twoo support first, then your bank or card provider to dispute charges if unresolved.
• Consider filing a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) if local remedies fail.

Customer experiences

Common negative reports

Many reviews report fake profiles, scams, and catfishing used to encourage paid subscriptions. Source

There are also complaints about difficulty cancelling and continued billing despite users’ cancellation attempts. Source

Positive or resolved cases

Some users have reported that Twoo processed refunds or cancellations after contacting customer support and providing documentation.

Outcomes appear inconsistent, so maintaining clear records and persistence tends to help.

Documentation checklist

What to collect before contacting support

• Account username or email used on Twoo.
• Subscription receipts and transaction IDs (from Twoo, Apple, or Google Play).
• Screenshots of subscription settings, billing dates, and attempts to cancel.

Additional supporting documents

• Bank or card statements showing charges.
• Copies of emails or support ticket responses.
• Dates and times of any chats or calls with customer support.

Common mistakes

Uninstalling the app instead of cancelling

Many users wrongly assume deleting the app cancels the subscription; this does not stop auto-renewal.

Always cancel via Settings, your app store subscription page, or support and keep confirmation.

Not keeping proof and missing notice periods

Failing to save emails, receipts, or transaction IDs makes disputes harder to resolve.

Also allow for the 14-day notice period before a renewal to avoid being charged unexpectedly.

Comparative recap

Quick comparison

Takeaway

Twoo’s cancellation options exist but enforcement and refunds can be inconsistent, so proactive documentation and use of the correct cancellation channel are essential.

Nigerian users should be prepared to escalate to their bank or consumer protection body if necessary.

After cancelling

Follow-up actions

• Save cancellation confirmation and check your next bank or card statement for charges.
• If charged after cancellation, contact Twoo support and your payment provider immediately with your evidence.

Useful links and resources

• Twoo review and cancellation notes (DatingScout)
• Twoo review and management tips (HookupsGuru)
• User reviews and ratings (Sitejabber)
• Customer complaints and resolution examples
• Federal Competition and Consumer Protection Commission (FCCPC) - Nigeria

Address

Company address

Massive Media Match NV, Emile Braunplein 18, Ghent, 9000, BE.

Where to send documents

No Nigeria-specific postal address for cancellations was found; use the company address above or contact Twoo support via their in-app or online channels.