Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Yubo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Yubo: Easy Method
What is Yubo
Overview
Yubo is a social app for meeting new people through live streams and chat features. It offers free basic use plus paid subscription tiers (Power Pack, Elite Pack) with extra features.
How Yubo handles subscriptions
Yubo does not process payments directly on the web; subscriptions are controlled by app stores (Apple App Store or Google Play). Web accounts do not include on-site subscription management.
How to cancel Yubo
Cancel on iOS (App Store)
- Open Settings on your iPhone and tap your name (Apple ID).
- Choose Subscriptions, find Yubo, and tap Cancel Subscription.
- Uninstalling the app or deleting your Yubo account does NOT cancel the App Store subscription.
Cancel on Android (Google Play) and web notes
- Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
- Select Yubo and tap Cancel subscription. Cancel at least 24 hours before renewal to avoid being charged for the next period.
- On the web there is no cancellation option; follow the App Store or Google Play process.
What happens when you cancel
Access after cancellation
When you cancel a paid subscription you generally retain access to paid features until the end of the current paid period.
After that period ends, the subscription benefits stop and the service reverts to the free tier unless you re-subscribe.
Account and data
Cancelling a subscription does not automatically delete your Yubo account or personal data.
If you want your account removed, follow Yubo's account deletion process separately; this does not affect active subscriptions via app stores.
Will I get a refund?
General refund policy
- Yubo states subscriptions and in-app purchases are non-refundable unless local law requires otherwise.
- Nigeria does not benefit from EU-style automatic 14-day withdrawal rights; refunds are therefore not automatically available under Yubo policy.
Platform-specific refund actions
- iOS refunds must be requested from Apple via reportaproblem.apple.com.
- Android (Google Play) refunds: if within 14 days of purchase, you can submit a refund request to Yubo support with your Google purchase number (GPA...), date and amount.
Yubo plans and pricing
Listed plans
Below are sample prices shown in USD as displayed in the app. Prices may vary and the app shows the final price in your store.
Notes on currency and location
Prices in the app are displayed in USD regardless of location, and exact local (Nigerian) currency pricing is not publicly available.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| 1-week Elite Pack | USD 7.99 | Weekly | Elite Pack features |
| 1-month Power Pack | USD 9.99 | Monthly | Power Pack features |
| 1-week Power Pack | USD 5.99 | Weekly | Power Pack features |
| 1-month Elite Pack | USD 12.99 | Monthly | Elite Pack features |
Your consumer rights in Nigeria
Local protections vs. EU rules
Nigeria generally does not grant the same 14-day EU withdrawal rights for digital subscriptions sold to consumers in the EU.
Yubo's terms indicate EU/UK rights are exceptions; no comparable Nigerian statutory right is described in Yubo's public terms.
Practical implications for Nigerian users
- You must cancel via your App Store or Google Play account; Yubo cannot cancel subscriptions on your behalf from the web.
- Deleting the Yubo app or your Yubo account does not automatically stop recurring billing through the app stores.
Customer experiences
Positive feedback
Some users praise Yubo for enabling new social connections and for efforts to reduce catfishing through verification systems.
These positive notes appear in a mix of platform reviews and user testimonials.
Common complaints
Reported negatives include forced ID verification requests, privacy concerns, slow or unhelpful customer support, and moderation problems.
Other reports describe suspected fake/bot activity, scam profiles, harassment, and occasional app glitches.
Documentation checklist
What to gather before requesting cancellation or a refund
- Proof of purchase: App Store receipt or Google Play purchase number (GPA...).
- Date and amount of the charge, your Apple ID or Google account email.
- Any correspondence with Yubo support or screenshots showing billing.
Where to send documents
- iOS refund requests go to Apple via reportaproblem.apple.com.
- Android refund requests (within 14 days) can be submitted to Yubo support; include the Google purchase number and proof of payment.
Common mistakes
Deleting the app but not the subscription
Many users uninstall Yubo expecting to stop charges; this does not cancel subscriptions billed via Apple or Google Play.
Always cancel inside your App Store/Google Play subscription settings to stop future billing.
Waiting until renewal day
Another frequent mistake is cancelling too close to renewal; on Google Play you should cancel at least 24 hours before renewal to avoid being charged.
For App Store subscriptions, canceling well before the renewal date reduces the chance of an unintended charge.
Comparative recap
Quick comparison of cancellation routes
The table below summarizes how cancellation and refund options differ by platform for Nigerian users.
Key takeaways
Manage subscriptions through the platform you used to subscribe; platform refund policies usually apply.
| Platform | How to cancel | Refund availability | Notes |
|---|---|---|---|
| Apple App Store (iOS) | Cancel via Apple ID → Subscriptions in iPhone Settings. | Request refunds from Apple via reportaproblem.apple.com. | Deleting app/account does not cancel subscription; access remains until period end. |
| Google Play (Android) | Cancel via Google Play Store → Subscriptions. | Within 14 days, request through Yubo support with GPA number; otherwise follow Google Play policy. | Cancel at least 24 hours before renewal to avoid next billing. |
| Web | No web cancellation; subscriptions are managed by app stores. | Refunds depend on the store used; Yubo web does not process payments. | You cannot cancel or get refunds directly on Yubo's website. |
After cancelling
Immediate steps
- Keep confirmation of cancellation from Apple or Google Play for your records.
- Monitor your payment method for any unexpected future charges.
Useful links and support
- Yubo Terms of Service: yubo.live - Terms of Service.
- Yubo Help Center (cancellation & refund articles): support.yubo.live.
- Apple refund portal: reportaproblem.apple.com.
- If submitting an Android refund via Yubo, include your Google purchase number (GPA...) when contacting support: Yubo refund article.
Address
Yubo headquarters
8 rue de Charonne, Paris, Ile-de-France, France, 75011
Notes on contacting Yubo
This address is the company headquarters. For subscription and refund issues, use the app stores or Yubo support pages linked above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.