Serviciul de anulare #1 în Romania
Stimate Domnule sau Doamnă,
Prin prezenta vă notific decizia mea de a rezilia contractul referitor la serviciul Zoosk.
Această notificare constituie o intenție fermă, clară și neechivocă de a anula contractul, cu efect la prima dată posibilă sau în conformitate cu perioada contractuală aplicabilă.
Vă rugăm să luați toate măsurile necesare pentru:
– încetarea oricărei facturări începând cu data efectivă a anulării;
– confirmarea în scris a procesării corecte a acestei solicitări;
– și, dacă este cazul, trimiterea extrasului final sau a confirmării soldului.
Această anulare vă este adresată prin e-mail certificat. Trimiterea, marcarea temporală și integritatea conținutului sunt stabilite, făcând din acesta un document probatoriu care îndeplinește cerințele de probă electronică. Prin urmare, aveți toate elementele necesare pentru a trece la procesarea regulată a acestei anulări, în conformitate cu principiile aplicabile privind notificarea scrisă și libertatea contractuală.
În conformitate cu regulile de protecție a datelor cu caracter personal, solicit de asemenea:
– ștergerea tuturor datelor mele care nu sunt necesare pentru obligațiile dvs. legale sau contabile;
– închiderea oricărui cont personal asociat;
– și confirmarea ștergerii efective a datelor conform drepturilor de confidențialitate aplicabile.
Păstrez o copie completă a acestei notificări, precum și dovada expedierii.
Cancel Zoosk: Step-by-Step Guide
What is Zoosk
Overview
Zoosk is an online dating service and mobile app that helps people meet and communicate. It offers matchmaking features, messaging, and optional paid subscriptions and virtual coins.
How it works
Users create profiles, set preferences, and interact with matches via browsing and messaging. Some features require a paid subscription or coin purchases to access fully.
How to cancel Zoosk
Cancel on the web (zoosk.com)
- Log in to your Zoosk account at zoosk.com.
- Go to Settings > Subscription.
- Select Cancel Subscription, choose a reason, and confirm the cancellation.
- You will retain access until the end of your current billing cycle.
Cancel on iOS / Apple App Store
- Open iPhone Settings > tap your name > Subscriptions.
- Find Zoosk in your subscriptions list and tap Cancel Subscription.
- After cancellation you keep access until the end of the Apple billing period.
- Note: the Zoosk app may still show "renewing" briefly due to Apple notification delays.
Cancel on Google Play / Android
- Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions.
- Select Zoosk and tap Cancel subscription.
- Access remains until the end of the current paid period.
What happens when you cancel
Access after cancellation
When you cancel a Zoosk subscription, you keep paid access until the end of your current billing cycle.
The account remains active but premium features stop after the paid period ends.
Renewals and notifications
Zoosk stops future billing after cancellation, but display or sync delays (especially via Apple) can make it appear active for a short time.
Always check the subscription provider (Apple ID or Google Play) to confirm cancellation is recorded there.
Data and account status
Cancelling a subscription does not delete your Zoosk account or profile automatically.
To remove your profile you must follow Zoosk’s account deletion steps in Settings or contact support if needed.
Will I get a refund?
General refund policy
Zoosk’s Terms of Use state subscription fees for a current term are generally non-refundable unless required by applicable law.
Virtual coins and past subscription payments are typically non-refundable.
Exceptions and platform specifics
- Some legal exceptions apply in certain jurisdictions (for example, limited U.S. state cooling-off rights).
- If you subscribed via Apple or Google Play, refunds must be requested through the respective platform’s refund process.
Practical steps if you believe you deserve a refund
- Check Zoosk’s Help pages and Terms of Use for any region-specific notes.
- For App Store charges, visit Apple Support: Request a refund from Apple.
- For Google Play charges, visit Google Play Help: Request a refund from Google.
Zoosk plans and pricing
Available information
Zoosk offers subscription plans and coin packages, but exact pricing can vary by country, platform, and time.
Official region-specific prices for Nigeria were not available in the sources used here.
Pricing table
| Plan | Price | Notes |
|---|---|---|
| Subscription / Coin packages | Varies | Region- and platform-specific; check Zoosk or app store for current local pricing. |
Your consumer rights in Nigeria
Local protections
No Nigeria-specific statutory refund protections for Zoosk subscriptions are documented in Zoosk’s public terms or help materials.
If Nigerian consumer law provides a cooling-off period, Zoosk does not indicate recognition of it in their stated policies.
Practical guidance for Nigerian users
- Cancel before renewal to avoid unwanted charges.
- Keep receipts and screenshots of subscription confirmations and cancellation confirmations.
- If charged in error, contact your payment provider or bank to dispute unauthorized transactions.
Platform-specific rights
If you subscribed through Apple or Google Play, you must use their refund processes for charge disputes.
Zoosk’s ability to issue refunds for platform purchases is limited by App Store and Google Play rules.
Customer experiences
Positive feedback
Some users report successful matches and find Zoosk’s matching and messaging tools helpful.
Positive experiences often mention ease of use and meeting quality people during active subscriptions.
Negative feedback
Common complaints include fake profiles, poor navigation, and matches that ignore filters such as distance.
There are multiple reports of continued charges after cancellation and slow or unhelpful customer service responses.
Practical takeaway
- Experiences vary by location and personal expectations.
- Document your subscription and cancellation steps to support any dispute or support ticket.
Documentation checklist
Essential items to gather
- Account email and username used with Zoosk.
- Subscription confirmation emails or receipts.
- Screenshots showing your active subscription and the cancellation confirmation.
Optional but helpful
- Payment transaction IDs from your bank, Apple, or Google Play receipt.
- Dates and times of cancellation attempts and any support communication transcripts.
Common mistakes
Assuming cancellation deleted the account
Cancelling a paid subscription does not delete your Zoosk profile. Many users assume the account is removed and later find their profile still visible.
To fully remove your presence, follow Zoosk’s profile deletion steps or contact support.
Not checking the purchase platform
Another frequent mistake is trying to cancel via Zoosk.com when the subscription was purchased through Apple or Google Play.
Always cancel where the charge originates: Apple subscriptions via your Apple ID, Google Play via Google account, web for direct Zoosk payments.
Missing documentation
Failing to keep receipts, screenshots, or transaction IDs makes disputes and refund requests harder to resolve.
Save confirmation emails and capture cancellation screens to avoid problems later.
Comparative recap
Quick feature comparison
| Feature | Web (zoosk.com) | iOS / Apple App Store | Google Play / Android |
|---|---|---|---|
| How to cancel | Settings > Subscription > Cancel | Apple ID Settings > Subscriptions > Cancel | Google Play > Payments & subscriptions > Subscriptions > Cancel |
| Refunds | Typically non-refundable; exceptions by law | Request via Apple; Zoosk cannot directly refund Apple charges | Request via Google Play; Zoosk cannot directly refund Google charges |
| Access after cancel | Access until end of billing cycle | Access until end of Apple billing period | Access until end of Google Play billing period |
| Pricing | Varies | Varies | Varies |
What to remember
Cancel in the same place you paid; keep documentation; check your bank or app store receipts to confirm billing stops.
For refunds, use the platform’s official refund request channels when applicable.
After cancelling
Follow-up actions
- Confirm cancellation via the platform (web, Apple, or Google Play) and keep any confirmation emails or screenshots.
- Monitor your bank or card statement for any unexpected charges after the next billing date.
Helpful links
- Zoosk Help: https://help.zoosk.com
- Apple subscriptions support: https://support.apple.com/HT204084
- Google Play subscriptions: https://support.google.com/googleplay/answer/2479637
Contacting support
If you need further help, use Zoosk’s Help Center to open a support request and attach your documentation.
For platform payments, contact Apple or Google Play directly for refunds or billing disputes.
Address
Corporate mailing address
Zoosk corporate mailing address (general):
989 Market Street, 6th Floor, San Francisco, CA 94103
Notes on local addresses
No official Zoosk postal address specific to Nigeria was found in the referenced sources.
For local payment disputes, contact your bank or card issuer and use platform support channels if appropriate.
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FAQ
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