Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Bartleby service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Bartleby: Easy Method
What is Bartleby
Overview
Bartleby is an online study and homework help service offering answer explanations, expert help, and subscription plans for students and learners.
Services
Services include step-by-step solutions, expert Q&A, and subscription unlocks. Access and features depend on the plan you choose.
How to cancel Bartleby
Cancel via web account (recommended)
- Sign in to your Bartleby account on the website.
- Go to "My Plan" in your account dashboard.
- Click "Cancel your subscription" and follow the confirmation prompts.
- Once confirmed, you will not be charged again and keep access until the end of your current billing cycle.
- Reference: How do I cancel my subscription?
Cancel by email or contact form
- Send email from the address associated with your Bartleby account to customercare@bartleby.com requesting cancellation.
- Or submit a cancellation request via the "Contact Us" page on bartleby.com.
- Note: App Store (iOS) and Google Play (Android) subscriptions are typically managed through Apple or Google subscription settings, not Bartleby directly.
What happens when you cancel
Access and billing
After you cancel via the web or approved route, future billing stops. You retain access until the end of your current billing period.
Account and data
Your account and any content associated with it typically remain intact unless you request deletion. Keep records of cancellation confirmations and dates.
Will I get a refund?
Standard refund policy
Bartleby generally states there are no refunds; cancelling prevents future billing but does not automatically produce a refund.
The Terms of Use confirm "no refunds except for those under Money Back Guarantee, as required by law, or otherwise specified".
Money Back Guarantee and exceptions
- Bartleby offers a Money Back Guarantee: full refunds may be granted if requested within 30 days of purchase and certain usage limits are met.
- Typical conditions include: no more than 5 subscription unlocks used, no more than 1 tutor question asked, no prior guarantee refund, and for some plans (e.g., Hero Trio) no more than 3 days of usage.
- If you believe you qualify, contact customercare@bartleby.com and provide evidence of usage and purchase date.
- Reference: Money Back Guarantee
Bartleby plans and pricing
Known plan names
Bartleby uses named plans (for example, Learn and Bartleby+ have been shown in global pricing references).
Local pricing note for Nigeria
Definitive, current local pricing for Nigeria in euros or Naira was not found in the available data.
For exact local prices check the App Store, Google Play, or contact official support.
| Plan | Price |
|---|---|
| Learn | Varies |
| Bartleby+ | Varies |
Your consumer rights in Nigeria
Regulatory overview
In Nigeria, the Federal Competition and Consumer Protection Commission (FCCPC) enforces consumer protection laws and expects transparency and fair treatment.
You may have remedies if you were misled, charged after cancellation, or denied promised guarantees.
How to seek help locally
- Gather proof (receipts, screenshots, cancellation confirmations) before contacting the vendor or regulator.
- Contact Bartleby support first; if unresolved, consider filing a complaint with the FCCPC or seeking local legal advice.
- Resolution eligibility depends on facts, billing method (card, app store), and whether local law mandates a cooling-off period.
Customer experiences
Positive feedback
Some users report helpful expert assistance for difficult questions and appreciate step-by-step explanations.
Positive comments highlight value when the tutoring or expert answers clarify tough problems.
Negative feedback
Many reviews report unexpected charges after cancellation, difficulties getting refunds, and slow or unsatisfactory customer service responses.
Complaints include perceived misleading trial offers, unexpected plan changes, and billing disputes on review sites.
Documentation checklist
What to gather before you contact support
- Account email and username used with Bartleby.
- Order or transaction dates and payment method (card, PayPal, app store).
- Screenshot(s) of billing statements showing the charge(s).
- Screenshot of your account "My Plan" page and any cancellation confirmation.
Optional but helpful evidence
- Records of any chat or email exchanges with support.
- Usage details relevant to Money Back Guarantee (number of unlocks, tutor questions, days used).
- App store receipts if the subscription was purchased through Apple or Google.
Common mistakes
Assuming cancellation without confirmation
Users sometimes stop using the service but do not complete the cancellation flow. Always get and keep a cancellation confirmation.
Without confirmation, recurring billing may continue and you will need proof to dispute charges.
Wrong channel for app subscriptions and refund expectations
Cancelling on the website while subscribed through the App Store or Google Play may not stop billing - those subscriptions are usually managed in the store settings.
Also, assuming an automatic refund after cancellation is a common error; only specific guarantee conditions or store refund policies apply.
Comparative recap
Summary
This table compares key points for cancelling and refunding Bartleby subscriptions versus subscriptions purchased via app stores.
Quick comparisons
| Topic | Bartleby (web/email/contact) | App Store / Google Play |
|---|---|---|
| How to cancel | Sign in → My Plan → "Cancel your subscription", or email customercare@bartleby.com, or use Contact Us page. | Managed in Apple ID or Google Play subscriptions settings; use the store's subscription management. |
| Refunds | No general refunds; Money Back Guarantee possible within 30 days if strict usage limits are met. | Refunds are handled by Apple or Google according to their respective policies and review processes. |
| Support contact | customercare@bartleby.com and bartleby.com contact form. | Contact Apple Support or Google Play Support for billing from the store. |
After cancelling
Immediate next steps
- Save cancellation confirmation and the date your access ends.
- Monitor the payment method for any further charges and save bank statements if needed.
- If you qualify for a Money Back Guarantee, contact support promptly and include evidence of usage limits.
Useful links
Address
Headquarters
Barnes and Noble Education, Inc., 120 Mountainview Blvd., Basking Ridge, New Jersey 07920, United States.
Mailing and other notes
No Nigeria-specific postal address for Bartleby cancellation was found in the available data.
For account-specific issues, use the email customercare@bartleby.com or the contact form on bartleby.com.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.