Cancel BUSUU online
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Busuu service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Busuu: Step-by-Step Guide
What is Busuu
Overview
Busuu is a language-learning platform offering courses, AI features, practice with native speakers, and live lessons. It provides subscriptions (Premium, Premium Plus) across web, iOS and Android platforms.
How users interact
Users access Busuu via the website or mobile apps and subscribe through Busuu, Apple App Store, or Google Play depending on purchase method. Support and refund handling varies by purchase channel.
How to cancel Busuu
Cancel on the Busuu website (Web)
- Log in to your Busuu account on the website.
- Go to Settings, then the Subscription tab.
- Click “Cancel Premium”, provide a reason and confirm cancellation.
- Your Premium remains active until the end of the current billing period; no further charges will be taken.
- Official instructions: Busuu Support - Cancel subscription.
Cancel on iOS (App Store) and Android (Google Play)
- iOS: Cancel via Apple’s subscription management in the App Store - Busuu cannot cancel App Store subscriptions for you.
- Android: Cancel via Google Play account > Subscriptions - Busuu cannot cancel Google Play subscriptions for you.
- For refunds on store purchases, follow Apple or Google refund procedures; Busuu does not control those refund decisions.
What happens when you cancel
Access after cancellation
When you cancel, your Premium access remains active until the end of the current billing period. You can continue using premium features until that date.
Renewal and billing
Auto-renewal is stopped after confirmation of cancellation on the platform that processed the payment. No further charges are applied after the current period ends.
Data and account
Cancellation does not automatically delete your account or personal data. Your learning history and settings typically remain tied to your account unless you delete it separately.
Will I get a refund?
Web purchases - Busuu refund policy
Initial Premium subscriptions bought on the Busuu website have a 14-day money-back guarantee for first-time purchases; this excludes auto-renewals.
Busuu may deduct charges for any service already used. To request a refund, contact support at team@busuu.com or use Busuu’s support form.
Live Lessons and timed refunds
- If you cancel a Live Lesson ≥24 hours before the lesson, you will be refunded the lesson credit.
- If you cancel <24 hours before the lesson, the lesson credit is typically forfeited.
- Reference: Live Lessons policy.
App Store and Google Play purchases
Purchases made via Apple or Google must use the respective stores' refund processes; Busuu cannot directly control those refunds.
For store refunds, contact Apple Support or Google Play Support or follow the in-store refund request procedures.
Busuu plans and pricing
Available plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium Monthly | €3.32 | Monthly | Standard Premium access |
| Premium Annual | €19.63 | Annual | Standard Premium for 12 months |
| Premium Plus Monthly | €4.62 | Monthly | Premium Plus access with AI/native speaker features |
| Premium Plus Annual | €27.56 | Annual | Premium Plus for 12 months |
| Annual Subscription (unspecified) | €24.96 | Annual | Annual plan (tier unclear) |
Notes on pricing
Prices are based on listings and conversions; actual amounts in Nigerian naira may vary with exchange rates and regional pricing.
Check your App Store or Google Play listing for the exact charge applied to your account.
Your consumer rights in Nigeria
Statutory protections
Nigerian consumers are protected by local laws and regulators such as the Federal Competition and Consumer Protection Commission (FCCPC).
Those local rights may provide remedies beyond Busuu’s stated policies, including rights related to unfair practices or misrepresentation.
How this affects Busuu purchases
- Busuu’s 14-day guarantee and other terms apply globally, but they do not negate Nigerian statutory rights.
- If you believe Busuu’s response is insufficient, you may contact local consumer protection authorities for guidance.
Practical steps for Nigerian users
Keep records of purchases, cancellation confirmations and communications with Busuu or the app stores to support any local complaints.
Contact FCCPC or a local consumer advice service if you cannot resolve a refund or access issue directly.
Customer experiences
Positive feedback
- Users praise Busuu’s design, gamification (points, streaks), structured lessons, and helpful curriculum.
- Some customers report prompt support resolution and engaging content with helpful teachers.
Negative feedback
- Complaints include slow or no responses from customer service, especially on refunds and access problems.
- Some users report difficulty restoring purchases or accessing premium features after payment.
Takeaway
Many users find the learning experience strong, but support and refund handling can be inconsistent; document interactions to reduce disputes.
Documentation checklist
What to gather before contacting support
- Account email and username used on Busuu.
- Order receipt, transaction ID, and date of purchase.
- Platform used to buy (Web, Apple App Store, Google Play).
- Payment method details (last 4 digits, billing statement screenshot).
- Screenshots of subscription page, error messages, or failed restorations.
Where to send documentation
- Busuu support via their help pages or the support email: team@busuu.com.
- If purchased through Apple or Google, have your store purchase receipt ready and contact the store’s support.
Common mistakes
Trying to cancel the wrong place
Example: Canceling on the Busuu website when the subscription was bought via Apple. This does not stop App Store auto-renewal and leads to unexpected charges.
Missing proof of purchase
Example: Contacting support without a receipt or transaction ID. Lack of documentation often delays or prevents refunds.
Assuming automatic refunds for renewals
Example: Expecting the 14-day guarantee to apply to auto-renewals. Busuu’s 14-day money-back guarantee applies to initial purchases, not renewals in most cases.
Comparative recap
Quick comparison
| Item | Web (Busuu) | iOS (App Store) | Android (Google Play) |
|---|---|---|---|
| How to cancel | Settings → Subscription → Cancel Premium on Busuu website. | Cancel in Apple ID subscriptions via App Store settings. | Cancel in Google Play > Subscriptions in Google account. |
| Who handles refunds | Busuu handles web refunds (14-day initial purchase policy). | Apple handles refunds for App Store purchases. | Google handles refunds for Google Play purchases. |
| Refund eligibility | 14-day money-back on initial web purchase; not for auto-renewals. | Subject to Apple’s refund policies and review. | Subject to Google Play refund policies and review. |
| Access after cancel | Access remains until billing period ends. | Access remains until billing period ends (store-managed). | Access remains until billing period ends (store-managed). |
| Where to request support | Busuu support and help article. | Apple Support and App Store refund request pages. | Google Play Help and refund request via Google. |
How to use this table
Use the column matching your purchase method as the primary path for cancellation and refunds. Keep receipts and screenshots regardless of the channel.
After cancelling
Checklist immediately after cancellation
- Save cancellation confirmation and any confirmation email or screenshot.
- Verify that auto-renewal is disabled in the platform where you purchased.
- Monitor your bank or card statement to confirm no further charges.
Helpful links and contacts
- How to cancel (Busuu): Busuu - Cancel subscription
- Refund policy (Busuu): Busuu - Refund policy
- Live Lessons cancellations: Live Lessons help
- Contact Busuu support: team@busuu.com
- Apple support: support.apple.com
- Google Play support: support.google.com/googleplay
Address
Postal address for correspondence
To Busuu Limited, 5th Floor, Business Cube, 43 Worship Street, London EC2A 2DU
Notes about the address
This address appears in Busuu’s global terms and can be used for formal postal correspondence. There was no Nigeria-specific postal address listed in Busuu’s public terms.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.