Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Classdojo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel ClassDojo: Easy Method
What is ClassDojo
Overview
ClassDojo is an educational communication platform used by teachers, students, parents and tutors for classroom updates, messaging and optional paid services.
Core features - messaging, classroom posts and basic student profiles - are free, while extra offerings (Dojo Sparks subscription, tutoring, virtual currency) are paid add-ons.
Paid components
Paid components include Dojo Sparks (in-app subscription), Dojo Tutor (paid tutoring sessions) and virtual currency purchases for some features.
Billing and refunds depend on where you bought the product: web (Stripe), Apple App Store, Google Play, or ClassDojo’s tutoring system.
How to cancel ClassDojo
Cancel Dojo Sparks on the web (Stripe)
- Open ClassDojo app and go to Account Settings → Dojo Sparks → Manage/Cancel subscription.
- Choose Cancel plan; cancellation takes effect at the end of your current paid period.
- See the web cancellation guide: How to Cancel your Dojo Sparks Subscription.
Cancel on Apple App Store (iOS)
- In the ClassDojo app, go to Account Settings → Dojo Sparks → Manage/Cancel subscription to be redirected to Apple Subscriptions.
- Tap “Cancel Subscription” in Apple’s subscription screen and confirm the cancellation.
- Apple handles billing and refund requests for App Store purchases.
Cancel on Google Play Store (Android)
- On your Android device open Google Play → Subscriptions → Dojo Sparks → tap “Cancel subscription” and follow prompts.
- Cancellations through Google Play follow Google’s timing and refund rules.
Cancel a Dojo Tutor class
- Cancel a scheduled tutoring class via the Dojo Tutor dashboard at least 24 hours before the session to get a full refund.
- If you cancel within 24 hours you generally do not get a refund, but one free reschedule is allowed up to 2 hours before a session.
- See tutoring policy: Class Cancellation & Rescheduling Policy.
What happens when you cancel
Access and service period
If you cancel a paid subscription, access usually continues until the end of the current paid period rather than ending immediately.
After that date you will lose access to subscriber-only features unless you re-subscribe.
Data and account
Your ClassDojo account, messages and classroom posts remain available unless you delete the account separately.
Paid-only content (for example some tutor session history or premium features) may be limited after access ends.
Billing stops and renewals
Automatic renewals stop after cancellation; you should see a confirmation in the app or from your payment provider.
Keep your cancellation confirmation and receipts in case of billing disputes with the payment processor.
Will I get a refund?
General refund policy
Refund availability depends on how you paid and ClassDojo’s discretion; there is no universal automatic refund for all cancellations.
ClassDojo provides specific processes for refunds when possible and refers App Store purchases to Apple.
Refund steps by payment method
- Stripe (web) or Google Play: submit a refund request via the ClassDojo help center form; ClassDojo will review and process eligible refunds. See: Dojo Sparks refund information.
- Apple App Store (iOS): request refunds directly from Apple using Apple’s refund process; ClassDojo cannot provide App Store refunds.
- Dojo Tutor: full refund if cancelled at least 24 hours before the session; within 24 hours no refund but one free reschedule is usually allowed.
- Virtual currency: purchases are non-refundable and final except where required by law; disputes may need to go to the payment processor.
Exceptions and timing
Refunds are handled case-by-case; time to process depends on the payment processor and bank delays.
Keep transaction IDs, receipts and cancellation confirmations to speed up any refund review.
ClassDojo plans and pricing
What plans exist
ClassDojo offers a free core product plus optional paid items: Dojo Sparks subscription, Dojo Tutor sessions and virtual currency purchases.
Pricing varies by region and payment platform; the table below summarises typical offerings and notes.
Pricing notes
If specific price amounts are not shown here they vary by country, platform and promotional pricing.
Always check the app store or ClassDojo account billing screen for the exact local price you are offered.
| Plan | Description | Price | Billing & Refund notes |
|---|---|---|---|
| Core (free) | Messaging, classroom posts, basic student profiles | Free | No charge; core features remain available after paid subscriptions end |
| Dojo Sparks | Optional subscription for premium features within the app | Varies | Cancel via Account Settings; refunds depend on purchase channel (Stripe/Google/Apple) |
| Dojo Tutor | Paid one-to-one or small-group tutoring sessions | Varies | Refund if cancelled ≥24 hours before session; reschedule rules apply |
| Virtual Currency | In-app currency for select features | Varies | Generally non-refundable; disputes handled by payment processor |
Your consumer rights in Nigeria
Legal context
ClassDojo’s published policies do not promise a statutory 14-day digital refund right; refunds are determined by the provider and payment platform.
In Nigeria, consumer protection is overseen by the Federal Competition and Consumer Protection Commission (FCCPC) for national consumer complaints.
Practical steps if you have a dispute
- Contact ClassDojo support and the payment processor first (Stripe, Apple or Google) with receipts and transaction IDs.
- If unresolved, consider filing a complaint with the FCCPC and keep all evidence of your attempts to resolve the issue.
- For App Store refunds, you must follow Apple’s refund channels; ClassDojo cannot issue those refunds directly.
Limits and exceptions
Virtual currency is explicitly non-refundable except where local law requires otherwise; check payment processor policies for chargeback options.
For tutoring, the 24-hour cancellation window is an explicit consumer-facing protection in ClassDojo’s policy.
Customer experiences
Positive feedback
Many users praise ClassDojo’s free core features for messaging and classroom communication, noting these meet everyday needs at no cost.
Some tutoring customers report strong outcomes - improved reading scores, increased confidence and convenient lesson scheduling.
Negative feedback
Complaints include surprise charges from users expecting a fully free service and difficulties obtaining refunds, especially with App Store purchases.
Other recurring issues cited are missed tutor sessions, scheduling problems and frequent promotional prompts inside the app.
Takeaway
The overall experience depends heavily on the paid product purchased, the purchase channel and how promptly cancellations or disputes are handled.
Keep good records and follow the refund steps appropriate to your payment method to improve the chance of a positive outcome.
Documentation checklist
Essential items to gather
- Account email and username used with ClassDojo.
- Order receipts, transaction IDs and billing statements showing the charge.
- Screenshots of subscription pages, cancellation confirmations and any error messages.
Additional useful items
- Class or tutor session IDs and scheduled dates/times for tutoring refunds or reschedules.
- Payment processor details (Apple ID, Google account, or card statement) and correspondence with support.
Common mistakes
Not checking where you purchased
Many users expect ClassDojo to refund App Store purchases directly, but Apple controls those refunds - contacting ClassDojo instead of Apple can delay resolution.
Missing proof of purchase
Failing to save receipts, transaction IDs or cancellation confirmations makes refund requests harder to process and may lead to denial of claims.
Waiting too long to cancel or dispute
Cancelling a tutor session inside the 24-hour window usually forfeits a refund; waiting to dispute a charge can also hit payment processor time limits.
Comparative recap
Quick comparison
The table below compares cancellation ease, refund likelihood and key notes for each purchase channel and service type.
How to choose
For best outcomes, cancel through the same platform you used to buy the service and keep receipts for any dispute.
| Method | Ease of cancellation | Refund availability | Key notes |
|---|---|---|---|
| Web (Stripe) | Easy via Account Settings in app | Possible via ClassDojo help center form | Cancellation takes effect end of paid period; refunds handled by ClassDojo/Stripe |
| Apple App Store (iOS) | Manage via Apple Subscriptions | Refunds must be requested from Apple | ClassDojo cannot issue App Store refunds; use Apple’s refund process |
| Google Play (Android) | Manage via Google Play Subscriptions | Refunds possible; follow Google procedures | Cancel in Google Play to stop future billing; refunds follow Google rules |
| Dojo Tutor | Cancel via tutor dashboard | Full refund if cancelled ≥24 hours; otherwise no refund but one free reschedule | Strict timing rules for refunds and rescheduling |
After cancelling
Confirm and save records
After cancelling, save any confirmation emails, screenshots and receipt cancellations for your records in case of billing errors.
If you see a continuing charge, contact your payment provider and ClassDojo support immediately.
Help and follow-up links
- Dojo Sparks cancellation and refund information: How to Cancel your Dojo Sparks Subscription
- Dojo Sparks refund details: Can I get a refund?
- Tutor cancellation policy: Class Cancellation & Rescheduling Policy
Address
Corporate address
ClassDojo Inc Market Street STE 10437 2261 San Francisco CA 94114
Support contact
For account and billing support use the ClassDojo Help Center links above or the in-app support option to submit requests and refund forms.
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FAQ
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