Cancel D-ID: Easy Method to Stop Subscription

What is D-ID

Overview

D-ID is a software service that generates or edits AI-driven videos and avatars, offered via web and mobile apps. It provides subscription plans with monthly or annual billing and in-app purchases on Android and iOS.

How it is commonly used

Users subscribe to access credits, advanced features and higher-quality outputs. Subscriptions may be billed through Google Play, the App Store, or directly by D-ID on the web.

How to cancel D-ID

Cancel on Google Play (Android)

• Open the Play Store app on your Android device.
• Tap your profile icon (top right) and choose "Payments & subscriptions".
• Select "Subscriptions", find "D‑ID" in the list, tap it, then tap "Unsubscribe" and confirm.

Cancel on App Store (iOS)

• Open the App Store on your iPhone or iPad.
• Tap your profile icon, then tap "Subscriptions".
• Find and select the D‑ID subscription, then choose "Cancel Subscription" and confirm.

Cancel on the Web or other methods

• You may cancel automatic subscriptions at any time through the D‑ID software account settings.
• Or email [email protected] requesting cancellation.
• To avoid the next billing, make sure cancellation is completed at least 15 days before the end of your current billing period.

What happens when you cancel

Access after cancellation

Cancelling stops future automatic renewals but typically leaves you with access until the end of the paid billing period.

You retain any content and generated files you downloaded while your subscription was active, subject to D‑ID's storage and data policies.

Billing and renewal

After cancellation your subscription will not renew at the next billing date if cancellation met the 15‑day web requirement or the app store's timing rules.

If the subscription was billed through Google Play or App Store, refunds and cancellations follow those platforms' policies and timelines.

Data and account status

Canceling a paid subscription does not necessarily delete your account or personal data. Account deletion may require a separate request to support.

If you want your account removed, include that request in your cancellation email and keep copies of correspondence.

Will I get a refund?

Official refund policies

D‑ID's End User Agreement and product Terms of Use state that fees are generally non‑refundable and cancellation prevents future renewals but does not automatically entitle refunds.

Studio/EULA terms specify that all fees paid are non‑refundable except in limited termination cases described in the agreement.

Exceptions and local law considerations

• Nigeria's Federal Competition and Consumer Protection Act (FCCPA) may render blanket "no refund" policies void in certain situations.
• If services were not provided, were defective, or misrepresented, you may have a right to a refund under Nigerian consumer law.
• Document service failures (screenshots, generation logs, dates) to support any refund claim or regulatory complaint.

Practical steps when seeking a refund

• Contact D‑ID support at [email protected] and request a refund, providing transaction details and evidence.
• If billed via Google Play or App Store, also submit a refund request through your platform purchase history.
• If unresolved, consider contacting Nigerian consumer protection authorities or seeking legal advice based on FCCPA rights.

D-ID plans and pricing

Available plans (as listed)

Price notes

Prices above reflect App Store listings and are shown in EUR. Local charges in Nigeria may vary due to currency conversion and platform fees.

Conversion used for reference was approximately 0.00059 EUR per NGN; check your purchase receipt for the final local amount charged.

Your consumer rights in Nigeria

Key rights under FCCPA (2018)

• Right to cancel advance orders or services (reasonable cancellation charges may apply; exceptions for serious events).
• Right to return defective or misdescribed goods and receive a full refund.
• Right to a refund if services are not rendered or are unsatisfactory.
• Blanket "no refund" clauses may be void or unenforceable under FCCPA.

Remedies and enforcement

Consumers can file complaints with the Federal Competition and Consumer Protection Commission or pursue court action for breaches of consumer rights.

Previous Nigerian court cases have set precedents where "no refund" policies were declared illegal and damages awarded.

Practical advice

• Keep receipts, subscription confirmations, screenshots of errors and correspondence with support.
• Submit a formal written complaint to D‑ID first, then to Nigerian authorities if unresolved.
• Consider chargeback requests through your bank or payment provider if unauthorized renewals occurred.

Customer experiences

Reported issues

Users on public review platforms have reported unreliable functionality, including failed video generation, poor lip sync, and credits being consumed prematurely.

Many complaints mention auto‑renewals and the difficulty of obtaining refunds after renewal.

Support and account problems

Several reviews describe slow or unhelpful customer support, with requests routed back to documentation rather than resolved directly.

There are reports of users unable to delete accounts online and receiving unwanted communications afterward.

Positive notes and caveats

Some users do succeed in creating acceptable outputs and find the subscription features useful for occasional projects.

Experience varies by user expectations, platform used, and how promptly support responds to technical issues.

Documentation checklist

Essential documents to collect

• Subscription confirmation email or receipt showing plan, date and amount charged.
• Screenshots or recordings showing the issue (failed generation, errors, unexpected credit use).
• Transaction ID from Google Play, App Store or your card statement.

Communication records

• Copies of all emails to and from [email protected].
• Dates and summaries of phone or chat interactions, if any.
• Evidence of attempted cancellation (screenshots from Play Store/App Store or account settings).

Common mistakes

Assuming cancel = refund

Many users expect that cancelling automatically triggers a refund; in most cases cancellation only stops future renewals but does not refund already paid periods.

Always request a refund explicitly and provide evidence if you believe you are entitled to one.

Canceling in the wrong place or too late

Users sometimes cancel in the app but not through the store that billed them, or they cancel after the platform’s deadline and are still charged.

Confirm which platform billed you (Google Play, App Store, or web) and follow that specific cancellation procedure in time.

Not saving proof

Failing to save receipts, screenshots and support emails weakens refund or complaint claims under FCCPA or with your bank.

Keep copies until any dispute is fully resolved.

Comparative recap

At-a-glance comparison

Notes

Platform billing vs direct billing determines where to request refunds and how cancellations are processed.

Keep documentation and escalate to Nigerian consumer authorities if necessary.

After cancelling

Immediate steps

• Save confirmation of cancellation and any remaining access dates.
• Download and back up any generated content you want to keep.

If you need more help

• Contact D‑ID support: [email protected].
• For consumer guidance or to file a complaint, see the Federal Competition and Consumer Protection Commission: https://fccpc.gov.ng.
• If billed through Google or Apple, use their respective refund and purchase support pages (via your account purchase history).

Address

Corporate address (from official documents)

De‑Identification Ltd.

84 Hachashmonaim St., Tel Aviv, Israel.

Support contact

Primary support email: [email protected].

If you need to send formal notices, include transaction evidence and a clear request (cancel, refund, or account deletion) and keep copies of delivery confirmation.