Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Duolingo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Duolingo: Easy Method
What is Duolingo
Overview
Duolingo is a language-learning platform offering free and paid (Plus/Super) subscription plans for lessons, practice, and progress tracking.
How people use it
Users study with mobile apps (iOS, Android) or the website. Subscriptions add benefits such as ad removal, offline access, and other Plus features.
How to cancel Duolingo
Important principle
You must cancel using the same channel you used to subscribe: App Store (iOS), Google Play (Android), or Duolingo website (Web).
Steps by channel
- App Store (iOS): Open Settings on your iPhone, tap your Apple ID, choose Subscriptions, find Duolingo, and tap Cancel Subscription. See Apple’s support if you cannot find the subscription.
- Google Play (Android): Open the Google Play Store, tap your profile, go to Payments & subscriptions → Subscriptions, select Duolingo, and Cancel subscription.
- Web (Duolingo website): Log in at Duolingo.com, go to Settings → Subscription or Manage Subscription, and follow the cancel link. If you signed up via a family plan, check the family manager’s account.
- Deleting the app or logging out does not cancel a paid subscription; cancel in the platform’s subscription manager.
What happens when you cancel
Billing and access
Cancelling stops future automatic renewals, but you typically retain access to paid features until the end of the current billing period.
Account and data
Your Duolingo account and learning data usually remain intact after cancellation unless you delete the account separately.
Will I get a refund?
Duolingo policy
Duolingo’s published terms generally state payments are non-refundable and the company does not issue refunds directly.
Exceptions and stores
- If you subscribed through the App Store or Google Play, you may request a refund through those platforms (Apple’s Report a Problem or Google Play refund process).
- Reported refund processing times for store refunds are commonly 2 - 4 days, though outcomes vary by case and region.
- Some users report success contacting Duolingo support quickly; others report needing escalation or disputing charges through their bank/issuer.
Duolingo plans and pricing
Overview
Regional pricing can vary. The table below shows approximate plans and EUR-denominated prices reported for the Nigeria region.
Notes on prices
Prices were derived from third-party sources and converted; official local pricing may differ and change over time.
| Plan | Price (approx.) | Period | Features (short) |
|---|---|---|---|
| Individual (Super) Monthly | €1.74 | Monthly | Approximate regional pricing for Nigeria |
| Family Monthly | €2.36 | Monthly | Approximate regional pricing for Nigeria |
Your consumer rights in Nigeria
Governing law
In Nigeria, the Federal Competition and Consumer Protection Act (FCCPA) 2018 protects consumers’ rights, including rights to fair treatment and refunds in many situations.
Practical implications
- “No-refund” terms are not absolute; courts have invalidated such clauses where services are misrepresented or not provided (see reported cases such as Patrick Chukwuma v. Peace Mass Transit and Edem Ewa Ekeng v. Wakanow.com).
- While telecom-specific 2026 instant-refund rules do not directly cover Duolingo subscriptions, the broader consumer protection environment supports strong redress rights for Nigerians.
- For more on consumer-rights commentary see AWJAI and reporting on new refund frameworks at Nairametrics.
Customer experiences
Positive feedback
- Many users appreciate Duolingo’s learning model, spaced repetition, and the habit-building aspects of daily practice.
Negative feedback
- Common complaints include unexpected charges, difficulty cancelling, trial auto-renewals, intrusive ads, and an “energy” mechanic that limits free use.
- Some subscribers report slow or automated customer support, unresolved glitches, and problems managing family plans.
Documentation checklist
What to prepare before contacting support
- Account email/username used with Duolingo and the device platform (iOS, Android, Web).
- Proof of purchase: receipt or bank/credit card statement showing the Duolingo charge and date.
- Subscription confirmation email or screenshot of subscription details from Apple/Google/Duolingo.
Additional items that help
- Notes on when you attempted to cancel and the steps you followed.
- Any confirmation messages or screenshots of subscription status showing active/renewal dates.
Common mistakes
Cancelling in the wrong place
Users often delete the Duolingo app or log out and assume the subscription stopped. Deleting the app does not cancel a subscription; cancel via the store or Duolingo account.
Not checking which account or store was used
If you have multiple Apple/Google accounts or several Duolingo accounts, cancelling the wrong account’s subscription is common. Verify the exact account and store before cancelling.
Comparative recap
Quick channel comparison
The table below summarizes how to cancel, refund chances, and common issues by channel.
How channels compare
| Channel | How to cancel | Refund options | Common issues |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple ID → Subscriptions in iOS Settings. | Request refund via Apple’s Report a Problem; store-level refunds possible. | Difficulty finding subscription in Apple ID or multiple accounts. |
| Google Play (Android) | Cancel via Google Play Store → Payments & subscriptions → Subscriptions. | Request refund via Google Play support; outcomes vary by case. | Auto-renewals tied to Google account; users sometimes miss which account was charged. |
| Web (Duolingo.com) | Log in on the website → Settings → Subscription/Manage Subscription → Cancel. | Duolingo’s policy: generally non-refundable; contacting Duolingo support may help in some cases. | Support response can be slow; refunds not guaranteed from Duolingo directly. |
After cancelling
What to monitor
- Check your email for a cancellation confirmation and review your next billing date to ensure renewals stop.
- Monitor bank or card statements for any unexpected charges in the following billing period.
Helpful links and next steps
- Duolingo Help Center: https://support.duolingo.com/
- Apple Report a Problem: https://reportaproblem.apple.com/
- Google Play refunds: Google Play refund info
- If charges continue after cancelling, contact your bank or card issuer to dispute or stop further payments as a last resort.
Address
Local address status
No Nigerian postal address for Duolingo cancellation or local corporate offices was identified in available public sources.
Recommended contact method
Use in-app or web support and the App Store / Google Play refund systems for faster handling rather than sending postal mail to an international office.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.