Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Lecturio service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Lecturio: Easy Method
What is Lecturio
Overview
Lecturio is an online medical education platform that offers video lectures, question banks, structured learning paths and study tools for medical students and professionals.
The service is available via the Lecturio website and mobile apps (Apple App Store and Google Play) with subscription plans that provide varying levels of access to content and features.
How it is delivered
Content is delivered through a web portal and native mobile apps. Subscriptions purchased in-app are managed by the app stores.
Lecturio also offers a 7-day free trial for new users; billing and cancellation rules depend on how the subscription was purchased.
How to cancel Lecturio
Cancel on the Lecturio website (Web purchases)
- Log in to your Lecturio account at the website.
- Go to Profile → Plans & Billing.
- Select Manage subscription → Cancel subscription, provide a reason, then Confirm.
- You will receive a cancellation confirmation email; status will show as "Canceled" and display the access expiration date.
- To stop a scheduled cancellation you can reactivate by removing the scheduled cancellation in the same section.
Cancel via App Store or Google Play (in-app purchases)
- If you purchased through the Apple App Store or Google Play, you must cancel through those stores, not via the Lecturio website.
- Open your App Store or Google Play subscriptions area and follow the store’s cancellation process.
- Free trials started in-app must also be cancelled through the respective app store before the trial ends.
What happens when you cancel
Access after cancellation
After cancelling a subscription purchased on the web, your account status will show as "Canceled" and display an access expiration date.
You will retain access until the expiration date shown; content remains available through that date.
Renewal and reactivation
Cancellation stops future automatic renewals at the end of the current paid period or free trial if cancelled in time.
You can reactivate before the scheduled end by removing the scheduled cancellation in Plans & Billing on the website.
Data and account retention
Your account and progress data typically remain tied to your account after cancellation so you can resume if you reactivate.
For specific data-retention policies, check Lecturio’s terms or contact support via the Help Center.
Will I get a refund?
Lecturio refund policy
Lecturio’s stated policy is that there are no refunds for renewals or subscriptions once charged.
This policy applies to web purchases made through Lecturio’s website.
Free trial exceptions
If you cancel during the initial 7-day free trial, you will not be charged and therefore no refund is necessary.
Ensure cancellation is completed before the trial ends to avoid the first charge.
App store purchases
For purchases made via Apple App Store or Google Play, refund requests are governed by Apple’s or Google’s refund processes.
Lecturio refers users to those platforms for refunds when the purchase was made in-app.
Lecturio plans and pricing
Available plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Medical Premium - 1 month | €119.10 | Monthly | Full library access, Qbank, AI Assistant, learning paths |
| Medical Premium - 3 months | €149.10 | 3-Month | Full library access, Qbank, AI Assistant, learning paths |
| Medical Premium - 12 months | €417.00 | Annual | Full library access, Qbank, AI Assistant, learning paths |
| Medical Basic - 1 month | €41.65 | Monthly | Full Video & Concept Page library access |
| Medical Basic - 3 months | €89.30 | 3-Month | Full Video & Concept Page library access |
| Medical Basic - 12 months | €238.35 | Annual | Full Video & Concept Page library access |
Pricing notes
Prices above are shown in euros based on iOS App Store listings in Nigeria and converted using mid-market exchange rates.
Actual amounts charged may differ depending on the app store, local currency conversions, taxes and payment method fees.
Your consumer rights in Nigeria
Cooling-off and refunds
Lecturio does not offer a 14-day cooling-off period. They provide a 7-day free trial which must be cancelled before the trial ends to avoid charges.
Once charged after the trial, Lecturio’s policy is that fees are non-refundable.
App store protections
If you purchased through Apple or Google, the app stores’ refund mechanisms and local consumer protection laws apply.
Nigerian users may be able to seek remedies under the Consumers Protection Council Act or via the app store dispute processes, but outcomes are determined by those parties.
Recommendation for Nigerian users
Cancel before the 7-day trial ends if you do not want to be charged, and keep records of cancellation confirmations and receipts.
If charged and you believe you are entitled to a refund, contact the app store (if purchased in-app) or attempt support with Lecturio with supporting documentation.
Customer experiences
Positive feedback
Many users praise Lecturio for high-quality video lectures, easy navigation and useful study tools like tracking and question banks.
Positive comments highlight that the platform is helpful and informative for medical study preparation.
Negative feedback
Common negative reports concern unexpected auto-renewals, difficulty obtaining refunds and instances of billing problems.
Some users report challenges cancelling, double charges or poor customer support experiences when seeking refunds.
Balanced takeaway
Lecturio is well-regarded for content quality, but users should be proactive about managing subscriptions and aware of the strict refund stance.
Keeping records and understanding whether you purchased via web or app store will help if billing issues arise.
Documentation checklist
Before you contact support
- Account email address used to register with Lecturio.
- Order number or transaction ID (from receipt or bank statement).
- Screenshot or copy of the subscription status page showing "Canceled" or current status.
- Screenshot or copy of the charge on your card or app store receipt.
When filing a dispute
- Include the cancellation confirmation email if available.
- Record dates and times of cancellation attempts and any correspondence with support.
- If purchased via app, include the App Store/Google Play purchase receipt and subscription ID.
Common mistakes
Not checking where you purchased
A common mistake is attempting to cancel an in-app purchase on the Lecturio website. App purchases must be cancelled through Apple or Google Play.
Always verify whether your subscription was processed via the website or the app store before attempting cancellation.
Missing the free trial deadline
Many users are charged because they did not cancel before the 7-day free trial ended. Set a calendar reminder for the trial expiry date.
Document your cancellation attempt and confirmation to avoid disputes if a charge occurs.
Assuming refunds are automatic
Users often expect a refund after accidental renewal; however, Lecturio’s policy is no refunds for renewals, so do not assume automatic refunds will be issued.
If you need a refund for an in-app charge, pursue it through Apple or Google Play and keep supporting documents ready.
Comparative recap
Quick comparison
| Feature | Lecturio (Web purchase) | Lecturio (App purchase) |
|---|---|---|
| How to cancel | Cancel on Lecturio website: Profile → Plans & Billing → Manage subscription → Cancel | Cancel via Apple App Store or Google Play subscriptions (not on Lecturio website) |
| Refund policy | No refunds for renewals or subscriptions after charge | Refunds handled by Apple/Google; Lecturio refers to app stores |
| Free trial | 7-day free trial; cancel on web before trial ends to avoid charge | 7-day free trial; cancel in-app before trial ends to avoid charge |
| Reactivation | Possible by removing scheduled cancellation in Plans & Billing | Managed via app store subscription settings or repurchasing in the app |
| Typical issues reported | Unexpected auto-renewal charges; customer support complaints | Same billing complaints; plus reliance on app store refund process |
After cancelling
What to check immediately
After cancelling, check your Plans & Billing page for the "Canceled" status and note the access expiration date.
Save the cancellation confirmation email and any screenshots showing the canceled status.
Helpful links and support
- Lecturio login
- Lecturio Help Center / Support
- Apple - Request a refund for apps or purchases
- Google Play - Refunds & payments
Address
Lecturio corporate mailing address
Official mailing address on file: 511 Avenue Of The Americas Unit #902, New York, NY 10011, USA.
No Nigeria-specific postal address was found; use the Help Center links above for support and app-store channels for in-app purchase issues.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
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