Cancellation service #1 in Australia
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mindvalley service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mindvalley: Step-by-Step Guide
What is Mindvalley
Overview
Mindvalley is an online learning platform offering personal growth programs, meditations, and community features led by various instructors.
It sells memberships, All-Access passes, and individual courses (Quests) through its website and mobile app stores.
Key features
Content includes self-development courses, AI-guided curriculum, and community access across devices.
Subscriptions are sold directly on Mindvalley and via third-party platforms (Apple App Store and Google Play).
How to cancel Mindvalley
If you purchased via the Apple App Store
- Open your iPhone/iPad Settings → tap your name → Subscriptions → find Mindvalley and cancel.
- Uninstalling the app does not cancel the subscription; cancel in Apple subscription settings.
- For refunds, use Apple's refund process - Mindvalley cannot process App Store refunds.
If you purchased via Google Play
- Open the Google Play Store → Menu → Subscriptions → select Mindvalley → Cancel subscription.
- Uninstalling the app does not cancel the subscription; you must cancel in Google Play.
- Google handles refunds for Play purchases; contact Google Play for refund requests.
If you purchased on the Mindvalley website (web)
- Sign in at Mindvalley → Account → Billing & Subscriptions → Subscription Settings.
- Choose "Cancel Subscription" to stop future billing or "Refund & Cancel Subscription" if eligible.
- "Refund & Cancel" will end access immediately; standard "Cancel" lets you keep access until period end.
What happens when you cancel
Access after cancellation
If you cancel a web subscription without refund, access typically continues until the end of the paid billing period.
If you select "Refund & Cancel" on the web, access may end immediately upon processing the refund.
Renewal and auto-renew
Subscriptions are generally set to auto-renew. Cancelling prevents future charges but does not automatically issue refunds (unless within the refund window).
Third-party purchases (Apple/Google) are controlled and auto-renewal must be managed in those platform settings.
Data and account
Cancelling a subscription does not necessarily delete your account or personal data; check account settings or Mindvalley's privacy policy for deletion requests.
Keep account credentials and confirmation screenshots until cancellation and refund issues are fully resolved.
Will I get a refund?
Standard Mindvalley web refund policy
Mindvalley offers a full refund for Mindvalley Membership, Quests, All-Access-Pass (monthly/annual), and individual Quests if requested within 15 days of purchase.
After 15 days, refunds are generally not available; you may cancel to avoid future charges but will not receive a refund.
Processing times and special conditions
Refund processing typically takes 7 - 14 business days once approved.
Choosing "Refund & Cancel" from the web account usually ends access immediately; standard "Cancel" preserves access until period end.
Apple App Store and Google Play purchases
- Purchases made via Apple or Google must be refunded through Apple or Google; Mindvalley cannot process those refunds.
- Contact Apple Support or Google Play Help to request refunds for in-app purchases.
Mindvalley plans and pricing
Available plans
Below are commonly listed plan options and approximate pricing in euros. Actual local prices may vary with VAT and currency conversion.
Notes about pricing
Mindvalley may run promotions; App Store/Play Store prices can differ from web prices and include local taxes.
Mindvalley does not publish a fixed EUR price specifically for Nigeria; shown amounts are approximate references.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Monthly Membership | €27.00 (approx.) | Monthly | Access to 100+ programs, meditations, AI-guided curriculum, community |
| Annual Membership | €185.00 (approx.) | Yearly | Same features as above, billed annually (~€15.40/month) |
| Promotional Annual Membership | €185.00 (approx.) | Yearly | Discounted rate during promotions such as Black Friday or special deals |
Your consumer rights in Nigeria
Overview of local protections
Nigerian consumers are protected by the Consumer Protection Council (CPC) principles requiring fair business practices and prohibiting unfair contract terms.
Repeated auto-renewal without clear consent could be scrutinised by Nigerian consumer authorities.
Cooling-off and dispute options
Nigeria has no explicit statutory 14-day cooling-off period for all online purchases; rights depend on contract terms and policies.
Consumers can raise disputes with the CPC or seek chargebacks through banks if refunds are denied or handled unfairly.
Platform-specific rules
For in-app purchases on Apple or Google, Nigerian consumers must follow Apple/Google refund policies and dispute channels; Mindvalley cannot override those platform rules.
Keep records of communications and transaction details to support any complaint to CPC or your bank.
Customer experiences
Positive feedback
Many users praise Mindvalley for engaging personal growth content, energetic instructors, practical tools, and community support.
Trustpilot shows generally favourable ratings reflecting satisfaction with course quality and outcomes.
Negative feedback
Common complaints include unexpected renewals, difficulty cancelling auto-renewal, and limited refunds after renewal.
Other issues reported: slow site/app performance, perceptions of misleading 'free' offers, and frustrations with support responsiveness.
What to take away
Most problems are about billing and platform-managed purchases. Managing subscriptions in the correct platform and keeping records reduces disputes.
If you experience a problem, escalate with clear evidence and use the correct refund channel (web, Apple, or Google Play).
Documentation checklist
Must-have items before you contact support
- Order or transaction ID shown in your account or receipt.
- Email address used for the purchase and account screenshots.
- Payment method details (last 4 digits of card, PayPal email, or platform receipt).
Helpful supporting evidence
- Screenshots of subscription settings showing auto-renew or cancellation status.
- Dates of purchase, billing, and any cancellation attempts.
- Correspondence with Mindvalley, Apple, or Google Play support (emails or ticket numbers).
Common mistakes
Assuming uninstall cancels subscription
Uninstalling the Mindvalley app is a frequent mistake; it does not cancel subscriptions purchased through Apple or Google Play.
Always cancel via the platform’s subscription settings to stop renewals.
Missing the refund window
Waiting beyond the 15-day refund window for web purchases often results in denial of refunds; only cancellation for future billing remains.
Request refunds promptly and use "Refund & Cancel" when eligible to stop access immediately if you prefer.
Contacting the wrong support channel
Requesting a refund from Mindvalley for an App Store or Google Play purchase will usually fail; use Apple/Google refund processes for those purchases.
For web purchases, provide transaction ID and use Mindvalley’s billing interface to request refunds and cancellations.
Comparative recap
Quick comparison
The table below summarises cancellation and refund differences between purchase channels to help decision-making.
How to use this table
Find your purchase channel and follow the listed steps and notes for cancellation and refund expectations.
| Purchase channel | How to cancel | Refund availability | Access after cancel | Notes |
|---|---|---|---|---|
| Mindvalley website (web) | Account → Billing & Subscriptions → Subscription Settings → Cancel / Refund & Cancel | Full refund within 15 days; after 15 days no refund | Cancel: access until period end. Refund & Cancel: access may end immediately | Mindvalley processes web refunds; expect 7 - 14 business days for refund processing |
| Apple App Store (iOS) | iPhone/iPad Settings → Subscriptions → Cancel (or via App Store subscriptions) | Refunds via Apple only; Mindvalley cannot issue App Store refunds | Access continues until period end unless platform ends it | Uninstalling app does not cancel. Use Apple's refund request flow |
| Google Play Store (Android) | Google Play Store → Subscriptions → Select Mindvalley → Cancel | Refunds via Google Play only; Mindvalley cannot issue Play Store refunds | Access continues until period end unless platform ends it | Uninstalling app does not cancel. Use Google Play Help to request refunds |
After cancelling
Immediate next steps
Keep confirmation emails or screenshots showing the cancellation or refund request for your records.
If you cancelled through Apple/Google, check the platform’s subscription page for a confirmation status.
Where to get help and links
- Mindvalley cancellations and refunds (web): help.mindvalley.com
- Mindvalley Apple/Google cancel instructions: mindvalley.helpjuice.com
- Refund guide reference for platform purchases: mindmembership.discount
- Customer reviews and community feedback: Trustpilot
Escalation
If refunds are denied and you believe the policy was misapplied, escalate to your bank for a chargeback or contact the Nigerian Consumer Protection Council with documentation.
Retain all records, dates, and communication to support any escalation.
Address
Registered office
Flat 12, 62, Ripleys Yard Turners Hill, Waltham Cross, Hertfordshire, United Kingdom, EN8 8LQ
Notes about contacting
This address is a registered office; for billing and support matters use the online help links above for fastest response.
For consumer rights escalation in Nigeria, contact the Consumer Protection Council and your bank with supporting evidence.
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FAQ
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