Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Night Zookeeper service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Night Zookeeper: Easy Method
What is Night Zookeeper
Overview
Night Zookeeper is an online learning platform focused on creative writing and literacy for children, using gamified lessons and interactive activities.
The service is typically accessed via a web parent dashboard, iOS App Store subscriptions, or Google Play on Android devices.
Who uses it
Families, schools and homeschooling parents use Night Zookeeper to help children build confidence in spelling, grammar and storytelling.
Plans are sold per child license, with monthly and annual options available in app stores and on the website.
How to cancel Night Zookeeper
Cancel via web (parent dashboard)
- Log in to the parent dashboard on the Night Zookeeper website.
- Find the subscription or billing section in your account settings.
- Follow the on-screen option to cancel the account and/or subscription.
Cancel via mobile stores (iOS and Android)
- iOS (App Store): Cancel through your App Store account settings. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the billing period.
- Google Play: Cancel via your Google Play account's subscriptions page in the Play Store app; Android cancellations follow standard Play Store policies.
What happens when you cancel
Access after cancellation
Access usually remains until the end of the current paid period when you cancel a subscription; you should be able to use the service until that expiry.
If you cancel from a store subscription (App Store/Google Play), access follows that store's billing cycle rules.
Renewal and data
Automatic renewals stop after cancellation provided you cancelled through the correct store or the parent dashboard before the renewal date.
Your account data and child progress are typically retained unless you request deletion; check account settings or contact support to remove data.
Will I get a refund?
Standard refund policy
No prorated refunds are offered for unused portions of monthly or yearly subscriptions once cancelled.
If you cancel you should not expect a refund for the remaining time unless an exception applies.
Exceptions and how to request
- Service downtime: If the website is inaccessible or shut down for over 72 hours due to a fault on Night Zookeeper’s part, you are entitled to a refund for that period by emailing support via the site contact form.
- Physical products / trial deliveries: For non-digital products bought via the website, you may cancel within 24 hours of delivery or trial completion for a full refund; after 24 hours refunds only apply toward the next payment.
- Statutory rights: Refunds may also be available under applicable consumer law in Nigeria (see next section).
Night Zookeeper plans and pricing
Available plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly (1 license) | €11.63 | Monthly | Access to full Night Zookeeper subscription for one child |
| Yearly (1 license) | €116.84 | Annual | Access to full Night Zookeeper subscription for one child |
Pricing notes
Displayed prices in EUR are approximate conversions from Nigerian Naira shown in the Nigeria App Store.
The actual EUR charge may vary based on App Store exchange rates and the store you used to subscribe.
Your consumer rights in Nigeria
Statutory context
Night Zookeeper’s terms state that their policies are subject to statutory and common law consumer rights.
In Nigeria, consumer protection frameworks can provide remedies where cancellations or refunds are unduly denied.
Practical implication
- You may argue for lawful remedies if Night Zookeeper refuses cancellation or refund without good reason.
- The platform’s own no-refund clauses do not necessarily override enforceable consumer rights under Nigerian law.
Customer experiences
Positive feedback
- Parents praise the platform for making writing fun and boosting children's confidence, spelling and grammar (TrustPilot).
- Many users appreciate the creative, gamified approach and its usefulness for homeschooling (TrustPilot).
Negative feedback
- Some users report technical issues on iOS such as app crashes, freezing, or loss of history (TrustPilot).
- There are reports of cancellation difficulties and alleged unauthorized charges after cancellation attempts (TrustPilot, PissedConsumer).
Documentation checklist
Before contacting support
- Account email and username used for Night Zookeeper.
- Order ID, receipt or proof of payment from App Store, Google Play or website.
- Date and time of attempted cancellation and renewal dates.
Additional evidence
- Screenshots of subscription status and billing entries.
- Any correspondence with Night Zookeeper (support emails, chat transcripts).
- For downtime claims: timestamps and evidence of service unavailability lasting over 72 hours.
Common mistakes
Cancelling in the wrong place
Users often try to cancel on the website while their subscription was purchased through the App Store or Google Play.
If you bought the subscription via a mobile store, you must cancel in that store to stop renewals.
Timing and evidence errors
Failing to cancel at least 24 hours before renewal on iOS leads to an automatic charge for the next period.
Not keeping receipts, order IDs or screenshots makes it harder to dispute charges or request refunds.
Comparative recap
Quick comparison
| Method | Ease of cancellation | Refund likelihood | Notes |
|---|---|---|---|
| Web (parent dashboard) | Generally straightforward via account settings | Low (no prorated refunds), except exceptions | Best for subscriptions bought directly on the Night Zookeeper site |
| App Store (iOS) | Must cancel in Apple account settings | Low; cancel ≥24 hours before renewal to avoid charge | Apple handles billing and refunds follow Apple policy |
| Google Play | Cancel via Play Store subscriptions | Low; refunds follow Play Store policy | Android cancellations follow standard Google Play procedures |
After cancelling
What to check
Confirm cancellation receipt or status in your account or the store you used to subscribe.
Keep copies of confirmation emails, screenshots and billing statements for at least one billing cycle.
Helpful links and next steps
- Night Zookeeper homepage - start point for account access and contact form.
- Manage Apple subscriptions - how to cancel App Store subscriptions.
- Manage Google Play subscriptions - how to cancel on Android.
Address
Corporate correspondence
Wonky Star Ltd
6 Great Newport Street, London, WC2H 7JB, United Kingdom
How to use this address
Use the UK address for formal postal communications regarding cancellation or disputes when a local Nigerian address is not provided.
For faster responses, use the website contact form and include the documentation checklist items above.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.