Cancel PHOTOMATH online
Cancellation service #1 in Nigeria
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Photomath service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Photomath: Easy Method
What is Photomath
Overview
Photomath is a mobile and web app that recognises math problems from photos and provides step-by-step solutions and explanations.
The service offers free basic features and a paid "Photomath Plus" tier for in-depth explanations and premium tools.
Main features
Photomath uses camera input to scan arithmetic, algebra, calculus and other problems and returns worked solutions.
Paid features typically include detailed step-by-step explanations and additional learning tools behind the Photomath Plus subscription.
How to cancel Photomath
Cancel on iOS App Store
- Open the App Store app on your iPhone or iPad.
- Tap your profile icon, go to Subscriptions, find "Photomath Plus" and select Cancel Subscription.
- Note: iOS subscriptions automatically renew unless cancelled at least 24 hours before the end of the billing period.
Cancel on Google Play (Android)
- Open the Google Play Store app and tap Menu → Subscriptions.
- Select "Photomath Plus" and choose Cancel subscription.
- After cancellation, benefits continue until the end of the current billing cycle.
Cancel via web / direct purchase note
- Photomath states paid services are billed through the App Store or Google Play; follow the store processes above for cancellations.
- If you have trouble cancelling in the store, contact the store support (Apple/Google) or Photomath support for guidance.
What happens when you cancel
Access after cancellation
When you cancel a subscription through the app store, your access to Photomath Plus continues until the end of the paid billing period.
You will lose premium features only when the current paid period ends; basic app features remain available.
Renewals and future billing
Cancellation stops automatic renewal so you are not billed again at the next cycle.
For iOS, remember the 24-hour rule: cancel at least 24 hours before the period ends to prevent renewal.
Account and data
Cancelling a subscription does not necessarily delete your Photomath account or data; it typically only ends paid access.
To remove data or delete your account, check Photomath settings or contact Photomath support for account deletion steps.
Will I get a refund?
Photomath refund policy
Photomath's Terms of Service say refunds are generally not offered except where the service is defective, unavailable, or as required by store policies.
Photomath confirms cancellation stops future charges but does not guarantee refunds.
App Store and Google Play refunds
- Apple: refunds are handled by Apple and are discretionary and case-by-case. Sales through Apple are generally final.
- Google Play: refund requests go through Google Play; outcomes depend on Google's refund rules and the specifics of the request.
EEA / UK statutory withdrawal (not Nigeria)
For consumers in the EEA and UK, there is a 14-day statutory right to withdraw with partial refund rules for started services.
This EEA/UK right does not apply in Nigeria; it is included here for clarity because Photomath's Terms reference it.
Photomath plans and pricing
Summary
Pricing tiers shown in app stores vary by country and by store-listed price tiers.
Exact durations (monthly/annual) are not specified in available sources for the NGN listings; check your app store purchase screen for period details.
Prices (as listed in App Store entries)
Your consumer rights in Nigeria
Local consumer protection
Nigerian consumers should consult local consumer protection authorities for rights related to digital subscriptions and refunds.
The Federal Competition and Consumer Protection Commission (FCCPC) is the national agency that handles consumer complaints in Nigeria.
Practical options in Nigeria
- For app purchases, request refunds or cancellations via the Apple or Google Play refund processes first.
- If a store denies a refund, contact your bank or card issuer to ask about chargeback or dispute procedures.
- Escalate unresolved issues to the FCCPC with documentation if you believe you face unfair or deceptive practices.
Customer experiences
Positive experiences
Many users praise Photomath for quick, clear, step-by-step explanations and its usefulness as a study aid.
Some reviewers from Trustpilot and ComplaintsBoard describe the app as efficient and helpful for learning.
Negative experiences
Complaints include previously free features moved behind a paywall, perceived high price, and refund difficulties in some cases.
Some users also raise concerns that the app can be misused to bypass learning rather than support it.
Documentation checklist
What to gather before cancelling or requesting a refund
- Proof of purchase: App Store or Google Play receipt (email or in-store purchase history).
- Account details: the email or username tied to the Photomath account.
- Dates: subscription start date and the date you attempted cancellation.
Where to send documentation
- Use Apple or Google Play support portals for store purchases; attach receipts and explain the request.
- Contact Photomath support if you need confirmation or help; include receipts and account details.
Common mistakes
Cancelling in the app instead of the store
Many users try to cancel inside the Photomath app, but subscriptions billed through Apple or Google must be cancelled in those stores.
Example: Cancelling the app does not stop App Store or Google Play renewals unless you cancel in the store subscription settings.
Waiting too close to renewal
Waiting until the billing period end can cause accidental renewals - iOS requires cancellation at least 24 hours before the period ends to avoid a charge.
Example: If you cancel after the 24-hour window on iOS, you may still be billed for the next cycle.
Comparative recap
How cancellation differs by platform
Quick takeaway
Always cancel in the store where you subscribed (Apple or Google). Keep receipts and act before the renewal window to avoid unintended charges.
If a refund is needed, start with the store's refund process and keep documentation for escalation.
After cancelling
Next steps
Confirm cancellation in your App Store or Google Play subscription list and keep a screenshot or confirmation email for your records.
Monitor your card or store account for any unexpected charges after cancellation.
Useful links
- Apple Support (refunds & subscriptions)
- Google Play Help: Cancel or turn off auto-renewal
- Photomath Terms of Service
- Federal Competition and Consumer Protection Commission (Nigeria)
Address
Company address
Photomath d.o.o., Strojarska cesta 20, Zagreb, Croatia.
Use this address for formal written notices or legal communications; Photomath provides it for EEA/UK withdrawal and legal contact purposes.
How to use the address
If required, send registered mail for formal withdrawal requests or disputes and keep proof of posting and receipt.
For ordinary cancellations and refund requests, follow the app store processes first; contact this address only for formal/legal notices.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.