Cancel Prodigy: Easy Method

What is Prodigy

Overview

Prodigy is an online educational platform and game that offers curriculum-aligned practice in subjects such as math, science and English for learners. It is used by parents and educators to assign, monitor, and motivate student learning through game-based activities.

Who uses it

Parents purchase memberships for additional features and content, and teachers can manage classroom usage via educator accounts. Subscriptions may be purchased directly or through app stores, which affects how they must be cancelled.

How to cancel Prodigy

On the Web (Parent or Teacher account)

• Log in at prodigygame.com/parent or prodigygame.com/teacher.
• Go to Memberships, choose Manage, then select Cancel to stop auto-renewal.
• Cancellation stops future billing but your membership access continues until the end of the current billing period.
• See Prodigy support for details: How to Cancel your Membership.

On iOS / App Store

• iOS subscriptions must be cancelled through your Apple ID: open Settings → tap your Apple ID → Subscriptions, then cancel there.
• You cannot cancel an App Store subscription from inside the Prodigy app or via the Prodigy website.
• For guidance on Apple-side cancellation and refunds, follow Apple’s processes and support pages.
• See a walkthrough: How to cancel Prodigy on iOS.

What happens when you cancel

Access and billing

Cancelling a subscription prevents future automatic renewals. Your paid access remains active until the end of the billing period you already paid for.

Account and data

Your account, student progress and settings remain associated with your account after cancellation. Data retention and deletion follow Prodigy’s policies and terms, so contact support if you need specific data actions.

Will I get a refund?

Refund policy summary

• Full refunds are available only if requested via Prodigy support within the applicable refund window: within 15 days for monthly terms, or within 30 days for six-month or annual terms.
• Cancelling the subscription alone does not automatically trigger a refund; you must submit a support ticket or use live chat to request one.
• After the refund window passes (15 or 30 days), no refund or prorating is provided under Prodigy’s stated policy.

How refunds are issued

• Refunds are issued only to the original payment method used at purchase.
• If the subscription was purchased through the App Store, refunds and cancellations follow Apple’s processes; Prodigy cannot directly cancel App Store subscriptions or force-app-store refunds.
• See Prodigy’s refund and renewal policies: Prodigy membership renewal & refund policies.

Prodigy plans and pricing

Pricing table

Notes on pricing

Prices above are the amounts listed in the provided data and are shown in euros. App Store or regional prices in NGN may vary due to exchange rates or store markups.

Actual charges in Nigeria will reflect the App Store or payment processor rate and any local taxes or fees.

Your consumer rights in Nigeria

General consumer protections

Nigerian consumers are protected by general consumer protection principles and agencies, such as the Federal Competition and Consumer Protection Commission (FCCPC).

These protections cover unfair commercial practices, misleading terms, and certain failures to deliver paid services as promised.

How these rights relate to Prodigy

• Prodigy’s Terms state subscription fees are generally non-refundable except for specified refund windows; that contractual position governs refunds unless local law provides otherwise.
• If you believe you faced unfair or deceptive conduct (for example, undisclosed auto-renewal or inability to cancel), you may raise a complaint with consumer protection authorities or seek advice from a local advisor.

Customer experiences

Positive feedback

• Many parents praise Prodigy for making learning fun and engaging and note straightforward sign-up and cancellation processes in several cases.
• Several users report fast, responsive customer support that resolved billing or subscription issues effectively.

Common complaints

• Complaints include aggressive monetisation where features are locked behind paid tiers and frequent prompts to purchase.
• There are reports of unintended auto-renewals and confusion when cancelling, especially when accounts are mislinked or when subscriptions were purchased via the App Store.

Documentation checklist

What to gather before contacting support

• Account email or username used with Prodigy.
• Order ID or receipt showing the purchase date and amount.
• Payment method information (last four digits of card or Apple ID used).
• Screenshot(s) of the subscription entry, billing statement, or cancellation screens if available.

Where to submit documents

• Open a support ticket or live chat via Prodigy’s help center: Prodigy Help Center.
• If purchased through Apple, keep your App Store purchase history and contact Apple Support for app-store refunds.

Common mistakes

Mistake examples

Trying to cancel an iOS/App Store subscription from the Prodigy website or app will not stop billing; the subscription must be cancelled through Apple ID settings.

Assuming that cancelling a subscription automatically issues a refund is another frequent mistake; Prodigy requires a separate refund request within the applicable window.

How to avoid them

Confirm where you purchased the subscription (Prodigy website vs App Store) before attempting cancellation or refund requests.

Keep receipts, check the Apple ID or email used for purchase, and submit a support ticket within the stated refund windows if you want a refund.

Comparative recap

Quick comparison

Bottom line

Cancel at the source of purchase and request refunds promptly if you qualify. For App Store purchases, use Apple support; for web purchases, contact Prodigy support.

After cancelling

Next steps for access and records

Keep confirmation of your cancellation and any receipts for the current billing period. You will retain paid access until the period you already paid for ends.

If you expect a refund, monitor your original payment method and any messages from Prodigy or Apple about the refund status.

Helpful links and contact

• How to cancel on the web: Prodigy cancel instructions
• Refund & renewal policy: Refund policy
• Prodigy Terms & Conditions: Terms and Conditions
• If purchased via Apple, contact Apple Support for refunds and subscription cancellations.

Address

Corporate headquarters

Prodigy Care Services / Prodigy Education (corporate HQ):

5900 Balcones Dr. Ste. 100, Austin, TX 78731, USA

Mailing and legal contact

Use Prodigy support as the primary channel for subscription and billing issues. The corporate address above may be used for formal notices or legal correspondence when appropriate.