Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Transtutors service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Transtutors: Complete Guide
What is Transtutors
Overview
Transtutors is an online tutoring and academic help platform that offers Q&A access, writing and editing services, and subscription plans for access to its database.
Services are sold via the Transtutors website and through mobile app stores, with recurring subscriptions and per‑page paid services for longer deadlines.
What they offer
The platform advertises searchable Q&A content, live tutor help, and paid writing/editing options priced per page or by subscription.
Pricing and trial offers are listed on third‑party reviews and the site; exact local pricing in Nigeria may vary and is not always published.
How to cancel Transtutors
If you purchased via Google Play
- Open the Google Play Store app on your Android device.
- Tap Menu → Subscriptions → select Transtutors.
- Tap Cancel Subscription and follow the on‑screen prompts.
- Guide reference: joinchargeback.com.
If you purchased via Apple App Store
- Open Settings on your iPhone/iPad and tap your name at the top.
- Tap Subscriptions → select Transtutors.
- Tap Cancel Subscription and confirm the cancellation.
- Guide reference: joinchargeback.com.
If you purchased on the Transtutors website
- Sign into your Transtutors account on the web and open Account or Subscription settings.
- Find the subscription and select the cancel option to stop future renewals.
- Note: According to Transtutors, you retain access until the end of the current billing cycle after cancellation.
- Guide reference: joinchargeback.com.
What happens when you cancel
Access after cancellation
If cancelled via the website, Transtutors states you keep access until the end of the current paid billing period.
For store purchases (Apple/Google), access rules normally follow the store's policy and typically continue until the end of the purchased period.
Renewals and billing
Cancellation stops future recurring charges; it does not usually trigger an immediate refund for unused time.
Some user reports claim recurring charges continued or access was removed early; keep records if that happens.
Data and account retention
Transtutors does not publicly list a detailed data‑deletion policy in the sources provided here.
Download or save important content and correspondence before cancelling and keep screenshots of confirmations and charges.
Will I get a refund?
Official policy
Transtutors states paid subscription fees are non‑refundable and does not provide refunds for unused service.
This is the platform's general policy as reported by third‑party guides and reviews.
Reported exceptions and user experiences
- The site advertises a 7‑day free trial, but multiple users report being charged immediately despite signing up for a trial. myengineeringbuddy.com
- Many users report refund requests are denied or delayed; several consumers have resorted to bank chargebacks. trustpilot.com
Transtutors plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Subscription | approximately €18.39 | Monthly | Access to Q&A database; up to 3 free questions per month |
| Weekly Subscription | approximately €9.19 | Weekly | Access to Q&A database; no free questions |
| Per‑Page (writing, long deadline) | from approximately €12.88 to €61.38 | Per page | Rates vary by service type (writing/editing/paraphrasing) and deadline |
Notes on pricing
These values are approximations converted from USD rates reported by third‑party reviews.
Exact EUR or NGN pricing for Nigeria (2024/2025) is not publicly listed and may vary by payment method and store fees.
Your consumer rights in Nigeria
Legal framework
Under the Federal Competition and Consumer Protection Act, 2018, consumers have a right to clear terms, fair billing, and protection from misleading practices.
The Federal Competition and Consumer Protection Commission (FCCPC) enforces these rights and accepts complaints about unfair commercial behaviour.
When to complain
- If you were billed despite cancelling a subscription.
- If you lost access before the end of a paid period, or services were misrepresented (such as a promised free trial that charged you).
- If customer service refuses refunds or provides inadequate remedies.
Suggested remedies
File a complaint with your bank/card issuer to dispute unauthorized or incorrect charges as an initial step.
If unresolved, submit a complaint to the FCCPC with your documentation and correspondence.
Customer experiences
Positive feedback
- Some users praise tutor expertise and find prices affordable compared with alternatives. sitejabber.com
- There are occasional reports of satisfactory academic help and professional support results. sitejabber.com
Negative feedback
- Frequent complaints about difficulty cancelling subscriptions and losing access early. trustpilot.com
- Many users report poor customer service, delayed or incorrect resolutions, and refusal to issue refunds. trustpilot.com
- Reports of misleading free trials and unexpected charges have been posted by multiple reviewers. trustpilot.com
Documentation checklist
Essential evidence to collect
- Account email and username used to subscribe to Transtutors.
- Payment receipts, bank or card statements showing charges and dates.
- Screenshots of subscription settings, cancellation confirmations, and trial terms.
Optional but useful records
- Copies of all emails or chat transcripts with Transtutors customer support.
- Order numbers, invoice IDs, and screenshots of the app or web pages showing plan details.
Common mistakes
Assuming the same cancellation method works everywhere
Example: Cancelling in the Transtutors website does not cancel a subscription billed through Google Play or Apple; you must cancel in the store used to purchase.
Always check which payment channel was used and follow the store's cancellation flow when relevant.
Expecting automatic refunds or immediate access changes
Example: Users often expect a pro‑rated refund after cancelling, but Transtutors reports subscriptions as non‑refundable.
Also avoid deleting evidence or closing the payment card before a dispute is resolved; keep records until the matter is closed.
Comparative recap
Quick comparison
| Factor | What Transtutors does / Reports |
|---|---|
| Cancellation ease | Can be done via web, Google Play or App Store; many users report difficulty and inconsistencies |
| Refund policy | Paid fees reported as non‑refundable; refund requests often denied or delayed |
| Free trial reliability | Platform advertises 7‑day trial but multiple reports of immediate charges |
| Customer service | Mixed: some helpful tutors, but many complaints about slow or unhelpful support |
| Pricing | Approx. €9.19 weekly / €18.39 monthly; per‑page rates vary widely |
After cancelling
Immediate next steps
- Save cancellation confirmation and take screenshots of your subscription page showing the cancellation.
- Check the billing method (Google/Apple/credit card) and monitor statements for unexpected charges.
Further actions if problems persist
- Dispute the charge with your bank or card issuer and provide the documentation checklist above.
- File a consumer complaint with the Federal Competition and Consumer Protection Commission: fccpc.gov.ng.
- See community reports and guides: joinchargeback.com, trustpilot.com.
Address
Corporate address
Transweb Global Inc.
187 Wolf Rd. Albany, New York 12205 United States
Notes on contact
No Nigeria‑specific postal address for cancellation requests was found in the sources used for this guide.
If you need to send physical correspondence, use the corporate address above and keep copies of all mailed documents.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.