Cancel Audible: Complete Guide

What is Audible

Service overview

Audible is an audiobook and spoken-word service that sells and streams audiobooks, podcasts and other audio content.

Memberships typically include monthly credits, access to a Plus Catalog, and discounted pricing for additional purchases.

How Audible is delivered

Access is provided through the Audible website and mobile apps on iOS and Android, with purchases tied to your Audible account.

Billing can occur via Audible directly (web) or through third-party app stores (Apple App Store or Google Play), which affects how you cancel.

How to cancel Audible

Cancel via web (Audible.com / Audible.in)

• Sign in at Audible on the web.
• Go to Account Details → Cancel Membership.
• Follow the on-screen prompts to confirm cancellation.
• Note: No refund for fees already paid; purchased content remains accessible.

Cancel via iOS (App Store) and Android (Google Play)

• iOS: Open your iPhone Settings → [your name] → Subscriptions, find Audible and cancel there. The Audible app may not show a cancel option.
• Android: If you subscribed through Google Play, open the Google Play Store → Menu → Subscriptions, find Audible and cancel there.
• If you are unsure which store billed you, check your payment method or subscription emails for the billing source.

Contacting support if cancellation fails

• If you cannot cancel online, contact Audible customer service or use in-app help to request cancellation.
• Keep screenshots and confirmation emails in case charges continue after cancellation.

What happens when you cancel

Access to purchased content

Purchased audiobooks remain in your library and stay accessible after you cancel membership.

Access to members-only benefits (credits, Plus Catalog) ends with the membership.

Renewal and billing

Cancellation stops future recurring billing but does not automatically refund fees already charged for the current billing period.

If you cancel mid-period you generally retain access to member benefits until the period ends (varies by billing source).

Account data and settings

Your account record, library and purchase history are retained by Audible unless you request deletion.

You may need to sign in to redownload purchases to new devices after cancellation.

Will I get a refund?

Standard membership refunds

Audible’s stated policy: no refund for membership fees already paid when a subscriber cancels; subscription charges are not usually prorated or returned for voluntary cancellations.

Purchased content remains available even when no refund is issued for the membership fee.

Exceptions and returns

• Audible-initiated termination: Audible may issue a prorated refund at its discretion if it cancels your membership.
• Audiobook returns: Active members can typically return eligible titles within 365 days for a refund or credit; an active membership is usually required.
• iOS/consumer right windows: In some jurisdictions or under certain App Store rules there may be a short cancellation/refund window (e.g., 14 days) for unused purchases.

Local consumer law considerations

In Nigeria, blanket "no refund" policies for digital goods can conflict with the Federal Competition and Consumer Protection Act (FCCPA) 2018.

Under FCCPA you may have rights to clear pre-contract information, refunds for misrepresented or defective goods, and reasonable contract terms.

Audible plans and pricing

Plan table

Pricing notes

These prices are derived from App Store listings in Nigeria and converted to EUR; App Store billing includes Apple’s commission and may differ from web pricing.

Web-based Audible subscriptions may show different regional prices and billing currencies.

Your consumer rights in Nigeria

Relevant law

The Federal Competition and Consumer Protection Act (FCCPA) 2018 protects Nigerian consumers against unfair contract terms and misleading practices.

It requires clear information about price, refund policy, and the right to fair remedies for defective or misrepresented products.

How this applies to digital services

• Blanket "no refund" clauses may be unenforceable if they conflict with consumer protections under FCCPA.
• Consumers can request refunds or remedies for misrepresentation, unauthorized charges, or failure to deliver promised services.

Practical steps if you believe rights were breached

• Document the transaction, communications and any unauthorized charges.
• File a complaint with the seller first, then escalate to consumer protection bodies or seek legal advice if unresolved.

Customer experiences

Common negative reports

Many users report difficulties cancelling memberships and occasional continued charges after attempted cancellation.

There are also complaints about unauthorized charges, poor customer service responses, and intermittent loss of library access after account issues.

Usability and communication issues

Customers cite app and website usability problems, search/catalog issues, and spam-like emails with non-functional unsubscribe links.

These usability issues can make account management and cancellation harder to complete reliably.

What to expect

• Cancellation usually works via the correct billing channel, but keep evidence of cancellation confirmations.
• If problems occur, persistence and documented communication increase the chance of a resolution.

Documentation checklist

What to gather before contacting support

• Account email and Audible user name.
• Last four digits of the payment card or payment method used.
• Subscription confirmation email or receipt showing billing source (Audible, Apple, Google Play).

What to capture during/after cancellation

• Screenshot of cancellation confirmation page or subscription status in App Store/Google Play.
• Record date/time of cancellation and any reference or case number from support chats.
• Copies of any unwanted post-cancellation charges with transaction dates.

Common mistakes

Canceling in the wrong place

Many users try to cancel inside the Audible app even when the subscription is billed through Apple or Google.

Always check which service billed you and cancel in that subscription management area.

Not keeping proof

Failing to save confirmation screens or emails makes disputes harder to resolve if charges continue after cancellation.

Take screenshots and save emails immediately after cancellation.

Assuming automatic refunds

Assuming you will automatically receive a refund for unused membership fees is a common mistake - Audible’s usual policy is no refund for fees already charged.

If you think you qualify for an exception, contact support quickly with documentation.

Comparative recap

Quick comparison table

Key takeaways

Cancel in the same place you were billed, save proof of cancellation, and expect purchased books to remain accessible.

Check local consumer protections in Nigeria if you believe a "no refund" policy is unfair in your case.

After cancelling

What to check right away

• Confirm you received a cancellation confirmation email or screenshot from the billing source.
• Verify that future recurring charges have stopped on your payment method.

Helpful links and next steps

• Audible terms & conditions
• Manage subscriptions on iPhone or iPad (Apple Support)
• Manage subscriptions (Google Play Help)
• Consumer rights overview (Nigeria)
• Discussion of no-refund policies in Nigeria

Escalation options

• If charges continue after cancellation, contact Audible support with documentation and request escalation.
• If unresolved, consider filing a complaint with Nigerian consumer protection authorities or seek legal advice.

Address

Headquarters (mailing)

Audible Headquarters

One Washington Park

Newark, NJ 07102

Secondary office (reference)

Audible has additional offices and business inquiries pages online; check Audible’s official site for regional contact options.

For postal or formal business correspondence use the Newark address listed above.