Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Dropout service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Dropout: Easy Method
What is Dropout
Service overview
Dropout is a subscription streaming service offering original series, comedy, and niche entertainment content. It operates as a digital subscription service accessible via web, iOS, and Android platforms.
Provider and scope
Multiple entities named "Dropout" exist globally; the service referenced here is a US‑based streaming brand with customer-facing access at dropout.tv. Local availability, pricing, and platform behaviours depend on where you subscribe (App Store, Google Play, or the website).
How to cancel Dropout
Cancel on iOS (App Store)
- Open Settings on your iPhone or iPad and tap your name, or open the App Store and tap your profile.
- Go to Subscriptions, find Dropout, and turn off Auto‑Renewal at least 24 hours before the current billing cycle ends.
- Disabling auto‑renewal stops future charges but you keep access until the current paid period ends.
Cancel on Android (Google Play) and Web
- Google Play: Open the Google Play Store app → Menu → Subscriptions → select Dropout → Cancel subscription. Dropout cannot cancel Google Play subscriptions on your behalf.
- Web (dropout.tv): Log in at the website, go to account/subscription settings to cancel, pause, or switch plans. If your subscription was set up via Apple/Google, you must cancel through those platforms.
What happens when you cancel
Access after cancellation
When you cancel, you typically retain access until the end of the paid billing period. Cancellation prevents the next billing cycle but does not usually grant immediate access termination.
Renewals, billing, and data
Automatic renewals continue unless auto‑renewal is disabled on the platform where you subscribed. Your account data and watch history may be retained according to Dropout's retention policies; contact support for data deletion requests.
Will I get a refund?
Dropout's typical policy
Dropout does not advertise a general 14‑day refund right for its streaming subscription; refunds for digital subscriptions are typically limited or not provided.
Exceptions and local law
- If your payment went through Apple or Google, refund requests often must be made via those platforms' refund processes.
- Under Nigerian law, a blanket "no refund" policy can be unlawful; see consumer rights below for details and possible remedies.
Dropout plans and pricing
Published pricing notes
Dropout primarily publishes prices in USD. No official Nigerian‑Naira or Euro denominated pricing is publicly published by Dropout.
Approximate price table
| Plan | Period | Price (EUR approx) | Features |
|---|---|---|---|
| Standard - new or returning | Monthly | €~6.30 - 7.00 | Full access to all content |
| Standard - new or returning | Annual | €~63 - 70 | Full access to all content |
| Legacy subscriber | Monthly | €~5.40 - 6.00 | Full access, locked‑in rate |
| Legacy subscriber | Annual | €~54 - 60 | Full access, locked‑in rate |
| Note: Euro conversions are approximate; Dropout lists prices in USD only. | |||
Your consumer rights in Nigeria
Legal framework
Under the Federal Competition and Consumer Protection Act 2018, consumers have rights to fair treatment and remedies for defective or misrepresented services.
Refunds and cancellations
- A blanket "no refund" clause may be unenforceable in Nigeria; consumers can cancel advance orders and claim refunds subject to reasonable deductions.
- Keep records of payments, communication, and screenshots if you need to escalate a dispute with the provider or the FCCPC.
Customer experiences
Positive feedback
Some users praise Dropout's content selection and regular releases, describing it as a valuable niche streaming platform.
Common complaints
Reported issues include difficulties unsubscribing when subscriptions are handled by Apple/Google, continued charges after attempted cancellation, slow or unhelpful support, app lagging, and playback failures.
Documentation checklist
What to collect before cancelling
- Account email and username used to subscribe.
- Proof of payment (card statement, PayPal receipt, App Store/Google Play receipt).
- Screenshots of subscription settings showing active subscription and cancellation attempts.
What to collect for refund or dispute
- Correspondence with Dropout support (dates, times, message content).
- Platform receipts (Apple/Google/website) and transaction IDs.
- Any error messages or playback failure evidence, if claiming service issues.
Common mistakes
Not checking where you subscribed
Many consumers try to cancel on the Dropout website when the subscription was actually purchased via Apple or Google. This leaves the subscription active and causes continued billing.
Missing timing or proof
Failing to cancel at least 24 hours before an App Store billing renewal can result in another charge. Likewise, not saving receipts and communication makes refund requests or disputes harder to prove.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund likelihood | Key notes |
|---|---|---|---|
| App Store (iOS) | Disable auto‑renewal in Apple Account settings at least 24 hours before cycle end | Low via Dropout; refunds handled by Apple per their policies | Automatic renewals; Dropout cannot stop App Store renewals for you |
| Google Play | Cancel via Google Play Subscriptions in the Play Store app | Low via Dropout; request refund through Google Play | Dropout cannot cancel Google Play subscriptions on your behalf |
| Web (dropout.tv) | Manage subscription on the website (cancel, pause, switch plans) | Varies; Dropout may consider exceptions but refunds are not routinely provided | If subscription was created via Apple/Google, site cancellation may not be possible |
After cancelling
Follow-up actions
Save confirmation of cancellation, check that future billing has stopped, and monitor your payment method for unexpected charges.
Useful links and escalation
- Dropout website - account and subscription settings.
- Apple Support - subscriptions - manage and request refunds for App Store purchases.
- Google Play - cancel subscriptions - manage subscriptions and request refunds.
- Federal Competition and Consumer Protection Commission (FCCPC) - consumer rights and complaint filing in Nigeria.
Address
Registered contact
11693 San Vicente Blvd., #265, Los Angeles, CA 90049
Multiple entities note
Multiple entities named "Dropout" may exist; address above is a US contact and may not represent local offices. For account or billing queries, use the Dropout website or the platform where you subscribed.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
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