Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Eros Now service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Eros Now: Easy Method
What is Eros Now
Service overview
Eros Now is a streaming service offering films, TV shows and music content, with a focus on Indian and multilingual titles. The service is available via web, Android and iOS apps and through third‑party billing channels.
How it is billed
Subscriptions can be charged directly by Eros Now (web) or via third parties such as Apple iTunes and Google Play. Billing method affects how you manage and cancel your subscription.
How to cancel Eros Now
Cancel via web (direct subscription)
- Sign in at erosnow.com.
- Go to Account Settings > Subscriptions.
- Select the active subscription and choose Cancel. The cancellation takes effect at the end of your current billing period.
- There is no fee to cancel on the web; no refund for the unused portion of the billing period.
Cancel on iOS (App Store / iTunes)
- Open your iPhone/iPad Settings or the App Store and tap your Apple ID > Subscriptions.
- Find the Eros Now subscription and choose Cancel Subscription.
- Note: subscriptions billed through iTunes renew automatically unless cancelled at least 24 hours before the period ends.
Cancel on Android (Google Play)
- Open the Google Play Store app and tap your profile > Payments & subscriptions > Subscriptions.
- Select Eros Now and tap Cancel subscription.
- Uninstalling the app does not cancel the subscription; you must cancel in Google Play to stop renewals.
What happens when you cancel
Access after cancellation
After you cancel, you will retain access to Eros Now for the remainder of the paid billing period. The service continues until that period ends.
Automatic renewal and stopping charges
Cancelling prevents future automatic renewals. The subscription will not renew at the next billing date once cancellation is processed.
Account and data
Cancellation typically does not delete your Eros Now account or viewing history. If you re‑subscribe later, your account data may still be available.
Will I get a refund?
General refund policy
Eros Now does not provide refunds or credits for the remainder of a billing cycle after cancellation. Service remains active until the period ends; cancellation does not trigger a prorated refund.
iTunes and mobile carrier payments
If you paid via iTunes or a mobile carrier, Eros Now states it does not support refunds for such payments. Refunds for those channels must be handled by Apple or the carrier, subject to their rules.
Exceptions and statutory rights
- Terms state no refunds for partial‑month memberships or unwatched content.
- Your statutory consumer rights under local law (for example cooling‑off) are not affected; exceptions may apply under Nigerian consumer protection law.
Eros Now plans and pricing
Available plans (iOS Nigeria)
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Monthly | €0.48 (approx.) | Monthly | Full Eros Now Premium access via iOS App Store Nigeria |
| Quarterly | €0.90 (approx.) | Quarterly | Full Eros Now Premium access via iOS App Store Nigeria |
| Annual | €3.00 (approx.) | Annual | Full Eros Now Premium access via iOS App Store Nigeria |
Notes on pricing
Prices above are sourced from the Nigeria App Store (iOS) and converted to Euros. Actual local currency charges and taxes may vary by store and billing method.
Your consumer rights in Nigeria
Statutory protections
Consumers in Nigeria are protected by laws such as the Federal Competition and Consumer Protection Act (FCCPA). These laws preserve rights against unfair business practices and require clear contract terms.
Cooling‑off and refunds
Eros Now's terms state no refunds for partial periods, but statutory rights under Nigerian law can apply where a cooling‑off period or other consumer remedy exists.
How to seek remedies
- Raise the issue with Eros Now customer support first, providing proof of purchase.
- If unresolved, you can contact the Federal Competition and Consumer Protection Commission (FCCPC) for guidance.
Customer experiences
Positive feedback
- Users praise a large selection of films, including classic and multilingual content.
- Many find the content variety and value attractive at low monthly prices.
Negative feedback
- Some customers report difficulty cancelling and unexpected enrolment into longer plans.
- There are complaints about customer service responsiveness and billing issues.
- App performance issues such as slow loading, buffering, subtitle glitches and limited casting have been reported.
Documentation checklist
What to prepare before contacting support
- Account email or username used for Eros Now.
- Transaction receipts, order ID or payment confirmation from your bank/store.
- Screenshots of subscription status, billing page, and any error messages.
Additional helpful details
- Platform used to subscribe (Web, iOS App Store, Google Play, or carrier).
- Date of the last charge and the last four digits of the card or payment method.
Common mistakes
Assuming uninstall cancels subscription
Uninstalling the app does not stop billing. Users often uninstall and expect charges to stop; you must cancel the subscription in the billing store (Google Play or Apple) or via account settings on the web.
Missing platform‑specific rules
iTunes subscriptions renew automatically unless cancelled at least 24 hours before the period ends. Failing to cancel within this window can result in an unexpected renewal charge.
Not keeping proof of payment
Contacting support without a receipt, transaction ID or screenshot can delay resolution of billing disputes. Keep proof for faster handling.
Comparative recap
At‑a‑glance comparison
| Platform | How to cancel | Refunds | Key notes |
|---|---|---|---|
| Web | Account Settings on erosnow.com > Subscriptions | No refund for remainder of billing period | Cancellation takes effect at period end; no fee to cancel |
| iOS (App Store / iTunes) | Manage in Apple ID > Subscriptions (iTunes Account Settings) | Refunds handled by Apple; Eros Now does not support iTunes refunds | Must cancel at least 24 hours before period end to avoid renewal |
| Google Play (Android) | Google Play Store > Subscriptions > Cancel | Refunds handled by Google Play per their policy | Uninstalling app does not cancel subscription |
Quick takeaway
Where you subscribed determines how you cancel and whether refunds are possible. Always cancel in the same channel you used to subscribe.
After cancelling
What to check immediately
- Confirm cancellation email or on‑screen confirmation from Eros Now or the app store.
- Verify that future automatic charges have been stopped on your payment method.
Helpful links and next steps
- Eros Now account and support: https://erosnow.com
- Apple support for subscriptions: Manage subscriptions on Apple
- Google Play subscriptions help: Manage subscriptions on Google Play
- Nigeria consumer authority: Federal Competition & Consumer Protection Commission (FCCPC)
Address
Registered corporate address
Eros International Media Ltd: 201, Kailash Plaza, Plot A‑12, Opp. Laxmi Industrial Estate, Off Andheri Link Road, Andheri (West), Mumbai, Maharashtra, India - 400053.
Contact for formal correspondence
Use the address above for formal notices or legal correspondence. For billing and subscription help, use the online support links listed in the "After cancelling" section.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.