Cancel Galatea: Easy Method

What is Galatea

Overview

Galatea is a mobile and web storytelling app that offers interactive stories, episodic chapters, and in-app point purchases for unlocked content.

The service operates on app platforms (Apple App Store, Google Play) and directly via the web (Stripe payments), with subscription and one‑time purchase options.

How it works

Users read stories, unlock chapters using points, or subscribe for broader access. Points are consumable virtual currency used inside the app.

Subscriptions auto-renew by default unless cancelled in advance according to Galatea’s terms.

How to cancel Galatea

Cancel inside the Galatea app (in-app)

• Open the Galatea app and tap "More".
• Choose Settings, then select "Manage subscription".
• Follow the prompts to cancel the subscription in-app.
• See Galatea’s support article: How do I cancel my subscription?

Cancel via Apple App Store

• Open your Apple device Settings or App Store account settings.
• Go to Subscriptions, locate Galatea, and cancel there.
• Apple handles billing and refunds for App Store purchases.
• Support reference: Galatea cancellation info.

Cancel via Google Play (Android)

• Open Google Play Store, tap your profile, then Payments & subscriptions → Subscriptions.
• Select Galatea and choose Cancel subscription.
• Google Play manages refunds for purchases made on its platform.
• See Galatea help: How to cancel.

Cancel via Web (Stripe)

• If you subscribed on galatea.com, manage your subscription on the website account page.
• You can also submit a support request to Galatea support to cancel web subscriptions.
• Web cancellation and refund details: support article.

What happens when you cancel

Access after cancellation

After cancelling, you generally retain access until the end of the current paid billing period.

Unlocked chapters and non‑consumable purchases remain available according to Galatea’s terms and your account status.

Auto‑renewal and billing

Subscriptions auto‑renew unless turned off at least 24 hours before the renewal date.

If you cancel, the subscription will not renew at the next billing cycle but remains active until the cycle ends.

Data and account

Your account data, reading history, and purchased items are subject to Galatea’s privacy policy and terms of use.

If you want data removed, contact Galatea support and request account deletion according to available options.

Will I get a refund?

General refund policy

Virtual goods (points) are explicitly non‑refundable under Galatea’s Terms of Use except where required by applicable law.

Refunds depend on where the purchase was made (in‑app, App Store, Google Play, or web).

Platform-specific refund windows

• Apple App Store: Request refunds through Apple (generally within ~60 days; Apple determines outcome).
• Google Play: Refund requests are considered if made within ~48 hours; Google handles decisions.
• Web (Stripe): Galatea support handles refunds; web subscriptions generally have a 7‑day refund window for active subscriptions.

Important exceptions and notes

• One‑time consumable in‑app points purchases are non‑refundable via Galatea; you must request refunds from the purchase platform.
• Terms state no refunds for virtual currency except as required by law: Galatea Terms.

Galatea plans and pricing

Current plans

Below is a summary of the plans and prices provided. Prices were listed in EUR amounts from the verified data.

Conversion notes: prices originally shown for Nigerian store converted at an approximate reference rate.

Your consumer rights in Nigeria

Statutory protections

In Nigeria, consumers are protected by laws such as the Federal Competition and Consumer Protection Act (FCCPA) and related regulations.

These laws address unfair commercial practices, misleading advertising, and defective or misrepresented digital services.

How this applies to digital purchases

Galatea’s Terms may state non‑refundability for virtual goods, but statutory rights under Nigerian law can apply in cases of unfair or deceptive practices.

If you believe your rights under local law were breached, you may file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC).

Practical steps to enforce rights

• Gather transaction records, receipts, and correspondence with Galatea or the app store.
• Contact Galatea support first and request resolution in writing.
• If unresolved, consider filing a complaint with FCCPC or seeking local legal advice.

Customer experiences

Positive feedback

Some users praise Galatea for engaging stories and appreciate features like points that reportedly don’t expire.

Reviewers with yearly subscriptions have described the service as fun and good value compared with alternatives.

Negative feedback

Many complaints relate to confusing or unexpected pricing, including being charged annual fees when monthly billing was expected.

Users report difficulties cancelling, slow or unresponsive support, denied refunds, and issues with relocked or blocked content.

Takeaways from reviews

• Keep careful records of subscription types, billing dates, and receipts.
• Use platform cancellation (Apple/Google) for faster control of billing where applicable.

Documentation checklist

What to include when contacting support

• Account email or username used with Galatea.
• Date of purchase or subscription and platform used (Apple, Google, or Web).
• Transaction ID, receipt, or order confirmation screenshot.
• Clear description of the issue and desired outcome (cancel, refund, or fix access).

What to include for platform disputes

• App Store/Google Play purchase receipt and subscription history.
• Copies of any communications with Galatea support.
• Evidence of the technical issue or misleading information, if applicable.

Common mistakes

Not cancelling in the correct place

Users sometimes cancel inside the app but remain billed because the subscription is managed by Apple or Google.

Always check which platform handled the payment and cancel there if necessary.

Missing cancellation windows and confirmation

Failing to cancel at least 24 hours before renewal can result in an undesired charge for the next period.

Also, users may not receive or save confirmation of cancellation - always keep a screenshot or email confirmation.

Assuming points are refundable

A common error is expecting refunds for consumable in‑app points; Galatea’s policy and app store rules typically treat those as non‑refundable.

If you believe a refund is warranted due to a fault or misleading practice, document the issue and contact the platform or consumer protection body.

Comparative recap

Quick comparison

After cancelling

Immediate steps

Save cancellation confirmation and any related emails or screenshots for your records.

Monitor your payment method or bank statement to confirm no further charges occur after the billing period ends.

If you need more help

• Galatea support articles: Cancellation guide.
• Refund policy and FAQs: Refund policy.
• Galatea Terms of Use: Terms.
• Contact the app store (Apple or Google) for platform refunds.
• If unresolved, consider contacting Nigeria’s Federal Competition and Consumer Protection Commission (FCCPC) or seeking local advice.

Address

Corporate correspondence

Primary corporate address found for correspondence is:

Inkitt GmbH, Saarbrücker Str. 36, Berlin, 10405, Germany.

Support channels

For cancellations and refunds, use Galatea’s in‑app support or the web help center linked above.

If you need to escalate, include all documentation and reference local consumer protection authorities if applicable.