Cancel IROKOTV online
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Irokotv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel IROKOtv: Easy Method
What is IROKOtv
Overview
IROKOtv is a streaming service focused on Nollywood and African films, offering on-demand movies and series for viewers in Nigeria and beyond.
The service is available via mobile apps (iOS and Android) and direct web subscriptions, with paid plans that unlock unlimited access during the billing period.
Service highlights
IROKOtv provides a library of African content, downloadable viewing options (subject to app behavior), and platform-specific billing through App Stores and web accounts.
Availability, features and billing flows may differ depending on whether you subscribed through the App Store, Google Play, PayPal or directly on irokotv.com.
How to cancel IROKOtv
Cancel on iOS (App Store)
- Open Settings on your iPhone or iPad - tap your name - Subscriptions.
- Select IROKOtv from the list, tap "Cancel Subscription" and confirm the cancellation.
- For guidance see this general cancellation guide: iROKOtv cancel (iOS).
Cancel on Android (Google Play)
- Open the Google Play Store app - tap your profile icon - Payments & subscriptions - Subscriptions.
- Find IROKOtv, select it, then tap "Cancel subscription" and follow the prompts.
- If billed through Google Play, cancellation must be done in your Google Play subscription settings.
Cancel on the web (direct subscription)
- Go to irokotv.com and log in to your account.
- Navigate to Account > Billing or Subscription settings, then turn off auto-renew or click "Cancel Subscription".
- Web cancellations apply only to subscriptions taken directly on irokotv.com (not App Store/Play billing).
Cancel via PayPal
- Log in to your PayPal account and go to Settings - Payments - Manage automatic payments.
- Locate "IROKOtv" or "IROKO Partners Ltd" and cancel the automatic payment agreement.
- After cancelling in PayPal, verify that recurring payments are stopped and retain confirmation screenshots.
What happens when you cancel
Access after cancellation
When you cancel, you will normally retain access to IROKOtv for the remainder of the paid billing period.
Access ends at the billing cycle's expiry; you will not be charged again after cancellation takes effect.
Auto-renewal and billing
Cancelling turns off auto-renewal for future billing periods but does not usually issue a refund for the active period.
If you subscribed via Apple or Google, those platforms control billing and will show the cancellation status in their subscription pages.
Account and data
Your account and preferences typically remain active until the subscription expires; saved downloads or offline licenses may stop working after expiry.
If you want complete account deletion, contact IROKOtv support and request data removal following their procedures.
Will I get a refund?
Standard refund policy
IROKOtv generally states that payments are non-refundable and that you keep access until the end of the billing cycle.
Most refunds are not provided for partial unused time under the service's stated policy.
Exceptions and legal rights
- Under Nigeria's FCCPA 2018, a blanket "no refund" policy can be challenged if the service is defective, misrepresented, or not fit for purpose.
- Consumers may be entitled to a refund or remedy where the service fails to deliver promised features or is materially misrepresented.
How to request a refund
- Collect supporting evidence (screenshots, billing records, error logs) and contact IROKOtv support first.
- If you paid via Apple/Google/PayPal, also open a dispute or request with the platform if the provider does not resolve the issue.
- Escalate to consumer protection authorities (FCCPC) or seek legal advice if necessary.
IROKOtv plans and pricing
Pricing overview
Below are the common plan names, estimated prices and typical features based on available information and currency conversions.
Prices shown are approximate and may vary by region, platform (App Store vs web) and current exchange rates.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly (Starter) | Approx. €9.19* | Monthly | Unlimited access (Nigerian Starter plan per BB-Media) |
| Monthly (App Store) | Approx. €9.19* | Monthly | Global App Store rate (USD 9.99 equivalent) |
| Annual | Approx. €82.79* | Annual | Global App Store one-year price (USD 89.99 equivalent) |
Price notes
These EUR values are estimates converted from USD pricing and BB-Media listings where official EUR prices were not available.
Always check the platform you use (App Store, Google Play, PayPal, or web) for the exact local currency price before subscribing.
Your consumer rights in Nigeria
Key legal protections
Under the Federal Competition and Consumer Protection Act (FCCPA) 2018, consumers are entitled to clear information, fair pricing, and remedies for defective or misrepresented services.
Businesses must not rely on unfair blanket clauses that remove consumers' statutory rights.
Remedies and enforcement
- You may request repair, replacement, refund or other remedies where services are defective or misrepresented.
- If the provider does not resolve your complaint, you can file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC).
Practical steps for disputes
- Keep records: receipts, confirmation emails, screenshots, and correspondence with support.
- Use platform dispute procedures (Apple/Google/PayPal) and escalate to the FCCPC or courts if needed.
Customer experiences
Positive feedback
Some users report a simple, user-friendly interface that is easy to navigate and works well on devices like Samsung phones.
Positive comments often highlight the availability of Nollywood content and straightforward browsing.
Negative feedback
Users report reliability problems: downloads requiring internet, app hangs during license checks, crashes and playback loops.
Other complaints include subscriptions active but unable to watch, casting features missing, and billing or cancellation not honored.
Support and billing concerns
There are reports of unresponsive or ineffective customer service when users try to resolve technical or billing issues.
Some consumers have reported unauthorized charges and difficulty obtaining refunds or confirmation of cancellations.
Documentation checklist
Before contacting support
- Subscription confirmation email or receipt (showing date, amount and method).
- Account email/username and device details (iOS, Android or web).
- Screenshots or recordings of errors, billing entries, or failed cancellation attempts.
When escalating a dispute
- Proof of cancellation or screenshots from App Store/Play Store/PayPal showing subscription status.
- Correspondence with IROKOtv support and timestamps of any replies.
- Bank or card statements showing the charge(s) in question.
Common mistakes
Assuming web cancellation affects App Store/Play billing
A frequent mistake is cancelling on irokotv.com but failing to cancel the subscription through Apple or Google Play.
If you subscribed via an app store, you must cancel in that store to stop future charges.
Not saving proof of cancellation
Users sometimes rely on verbal confirmation or forget to capture a screenshot after cancelling, making disputes harder to resolve.
Always save confirmation emails or take screenshots of the cancellation page and subscription status.
Expecting automatic refunds
Assuming a refund will be issued automatically is risky; IROKOtv commonly treats payments as non-refundable.
If you believe you qualify for a refund under consumer law, prepare documentation and follow formal dispute steps.
Comparative recap
At-a-glance comparison
| Topic | Summary |
|---|---|
| How to cancel | Depends on billing channel: App Store, Google Play, PayPal or direct web account; cancel where you were charged. |
| Refund likelihood | Generally no refunds; exceptions possible under Nigeria's FCCPA for defective or misrepresented services. |
| Access after cancel | Access usually continues until the paid billing period ends; no further charges after cancellation. |
| Common issues | App reliability, playback/download problems, billing errors and customer service responsiveness reported by users. |
How to decide next steps
If you need only to stop future billing, cancel in the platform where you were charged and keep a confirmation.
If you want a refund or face service failures, collect documentation and contact support, then escalate via platform dispute or FCCPC if unresolved.
After cancelling
Verify cancellation
- Check your App Store / Google Play / PayPal / irokotv.com subscription page to confirm cancellation.
- Keep screenshots or emails that show the subscription is no longer set to auto-renew.
Useful links
- IROKOtv website: irokotv.com
- Apple support (manage subscriptions): Apple subscriptions
- Google Play help (manage subscriptions): Google Play subscriptions
- PayPal automatic payments: PayPal login
- FCCPC (consumer protection in Nigeria): fccpc.gov.ng
- Cancellation guide reference: iROKOtv cancellation steps
Address
Corporate / Correspondence address
For written correspondence or escalation, use the company office address in Nigeria:
8 Adebayo Mokuolu Street, Anthony Village, Beside Newcastle Hotel, Lagos, Nigeria.
Contact tips
Include your account email, subscription details, dates, screenshots and a clear request (cancel, refund, or data deletion) when writing to the provider.
Send tracked mail or retain delivery receipts if you escalate via postal correspondence for formal complaints.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.