Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Kuku Fm service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Kuku Fm: Easy Method
What is Kuku Fm
Overview
Kuku Fm is an audio content app that offers book summaries, podcasts and other spoken-word content, including multi-language support and a large library of titles.
The service offers free content plus paid premium subscriptions that remove ads and unlock additional features.
Main features
Key features include short book summaries, multi-language options and low data usage modes for streaming or downloads.
Subscriptions are available through the Kuku Fm app/website and via app stores (Apple App Store and Google Play).
How to cancel Kuku Fm
Cancel via Direct (web or app)
- Open the Kuku Fm app or go to the Kuku Fm website and sign in to your account.
- Go to your account or subscription settings and choose the active subscription.
- Select "Cancel subscription" or similar and confirm; the subscription remains active until the end of the current billing cycle.
- If you need help, contact support via the in-app chat or email support@kukufm.com.
Cancel via App Store / Google Play
- If you subscribed through the Apple App Store, cancel through your Apple ID subscriptions. See Apple support: Cancel subscriptions on iPhone or iPad.
- If you subscribed through Google Play, cancel via your Google Play account subscriptions. See Google support: Cancel or change a subscription.
- Store purchases follow the store’s procedures; refunds, if any, are handled by the store per their terms.
Auto-renewal purchases and support contact
- Auto-renewal can be stopped by cancelling the subscription before the next renewal date; the service stays active until the current period ends.
- If an auto-renewal has already occurred and you are unsatisfied, contact Kuku Fm via in-app chat or support@kukufm.com to request a refund (see refund rules below).
What happens when you cancel
Access and billing
After cancellation your subscription remains active until the end of the paid billing cycle.
Auto-renewal is stopped once cancellation is processed; you will not be charged again for the next period.
Account and data
Your account and downloaded content may remain accessible per Kuku Fm’s normal account policies; premium features will be removed at the period end.
If you want account deletion or data removal, contact support for instructions; retention rules may vary.
Will I get a refund?
Standard refund policy
- Kuku Fm typically allows refund requests for auto-renewal purchases if requested within 3 days of the renewal, via in-app chat or email to support@kukufm.com.
- Processing for approved refunds is reported to take about 5 - 7 business days to reach the original payment method.
Exceptions and time limits
Some sources indicate a discretionary 7-day money-back window in certain cases; this is not consistently documented across sources.
For subscriptions purchased via Apple or Google Play, refunds are handled by those stores and follow their respective policies and timelines.
Kuku Fm plans and pricing
Available plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium Monthly | €6.03 | Monthly | Ad-free premium access |
| Premium Yearly | €30.61 | Annual | Ad-free premium access |
| Quarterly Premium (various) | €6.03 - €12.20 | Quarterly | Ad-free premium access |
| Free Trial Quarterly | €1.85 | Quarterly (trial) | Trial access |
Notes on prices
Prices above are taken from Apple App Store listings and shown in EUR after conversion; actual checkout prices in Nigeria may display in NGN and include VAT or local taxes.
App store prices and offers can change; always check the subscription purchase screen before confirming a payment.
Your consumer rights in Nigeria
Cooling-off period
There is reported to be a 7-day "cooling-off" period for certain digital purchases in Nigeria, but applicability to subscription services can vary by case and platform.
Consumers should confirm the exact statutory rights with the Nigerian Consumer Protection Council or a legal advisor for binding guidance.
How to enforce rights
- Keep receipts and proof of purchase and contact Kuku Fm support first to request redress.
- If unresolved, contact your bank/card issuer to dispute unauthorized charges and contact the Nigeria Consumer Protection Council for guidance.
Customer experiences
Positive feedback
Some users praise Kuku Fm for a user-friendly app, multilingual content and a large catalog of summaries with relatively low data usage.
Positive reviews highlight convenience and access to many condensed book summaries.
Negative feedback
Common complaints include unexpected or unauthorized charges and difficulty obtaining refunds or response from customer service.
Several users report problems with subscription cancellation not preventing future charges and slow or unhelpful support responses.
Documentation checklist
What to gather
- Purchase receipt or app store invoice showing the transaction date and amount.
- Screenshots of subscription status in the Kuku Fm app or app store subscription page.
- Confirmation emails, order IDs, and the last four digits of the payment card used.
How to present it
- When contacting support, clearly state the account email, transaction date, amount and whether the purchase was via app store or direct.
- Attach screenshots and the original invoice to in-app chat or to support@kukufm.com to speed up processing.
Common mistakes
Before cancelling
Many users assume cancelling in-app will automatically trigger a refund; cancellation generally only stops future renewals and does not guarantee a refund.
Another mistake is cancelling on the Kuku Fm app but leaving the subscription active in Apple/Google; always cancel in the same place you purchased.
When requesting refunds
Common errors include failing to keep receipts, missing the short refund window (3 days commonly cited), or contacting the wrong support channel (store vs Kuku Fm).
Also, not checking bank statements promptly can delay dispute or chargeback actions if unauthorized charges occur.
Comparative recap
Quick comparison
| Platform / Purchase type | How to cancel | Refund window (reported) | Who handles refunds |
|---|---|---|---|
| Direct (web/app) | Cancel in Kuku Fm account settings or contact in-app chat/support | Not formally published; refunds may be discretionary (3 days reported for auto-renewals) | Kuku Fm support |
| Apple App Store | Cancel via Apple ID subscriptions (Apple support pages) | Refunds handled per Apple policy (store-dependent) | Apple App Store |
| Google Play | Cancel via Google Play subscriptions (Google support pages) | Refunds handled per Google Play policy (store-dependent) | Google Play |
| Auto-renewal purchases | Cancel subscription; contact Kuku Fm in-app or email to request refund | 3 days reported; alternative sources mention up to 7 days in discretionary cases | Kuku Fm (if purchased directly) or the app store if purchased through a store |
Key takeaway
Cancel before the next billing date to avoid future charges, save proof of purchase, and act quickly if you need a refund - especially within the short reported windows.
After cancelling
What to check
- Confirm the subscription status in the app or your app store account and save any confirmation screenshots or emails.
- Monitor your bank or card statement for at least one billing cycle to ensure no unexpected charges recur.
Helpful links and contacts
- Kuku Fm official site: kukufm.com
- Support email: support@kukufm.com
- Apple subscription support: Cancel subscriptions on Apple devices
- Google Play subscription support: Cancel or change Google Play subscriptions
Address
Company address
Mebigo Labs Private Limited
91springboard, Godrej and Boyce, Gate No 2, Plant No. 6, LBS Marg, Opposite Vikhroli Bus Depot, Mumbai - 400079 (India)
Where to send formal letters
If you need to send formal correspondence, use the company address above and include all account and transaction details.
Note: No verified Nigerian office address was found; for local consumer enforcement contact the Nigeria Consumer Protection Council for further instructions.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.