Cancel LUMINARY online
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Luminary service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Luminary: Easy Method
What is Luminary
Overview
Luminary is a podcast platform that offers a mix of free and premium subscription content, including exclusive original shows and curated podcast collections.
How it is delivered
Luminary is available as a mobile app on iOS and Android and via a web interface. Subscriptions and purchases are often handled through the app stores for mobile users.
How to cancel Luminary
Cancel on iOS (App Store)
- Open Settings on your iPhone or iPad and tap your name, or open the App Store and tap your profile.
- Go to Subscriptions, find Luminary, and select Cancel Subscription.
- Confirm the cancellation; subscriptions normally stop auto‑renewal while access rules are governed by Apple.
- App Store listing: Luminary on the App Store.
Cancel on Google Play (Android)
- Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
- Select Luminary and tap Cancel subscription, following on‑screen steps.
- Users report that cancelling via Google Play can be awkward or fail in some cases; if you encounter issues, try Google Play support or your payment provider.
Cancel on the Web
- Sign in at the Luminary website and check Account or Subscription settings for a cancellation option.
- There is no clearly published formal web cancellation policy; if you cannot cancel online, contact support or use the app store used to purchase the subscription.
- If you bought via Apple or Google, those stores generally control billing and cancellation.
What happens when you cancel
Subscription renewal
Cancelling a subscription stops future automatic renewals for that subscription once processed by the relevant store or billing system.
Access after cancellation
Depending on the store, you will typically retain access until the end of the current paid period, but behaviours can vary by platform.
Trial periods and forfeiture
- Any unused portion of a free trial is forfeited on cancellation or purchase when handled through the App Store.
- Always check the store confirmation email for exact end‑date details after cancelling.
Will I get a refund?
Official refund stance
Luminary does not publish a formal refund policy in its public terms; App Store and Google Play rules generally govern refunds for in‑app purchases.
What to try for refunds
- For purchases made on iOS, request a refund through Apple via your purchase history or Apple Support.
- For Google Play purchases, request a refund via Google Play Help or the Google Play app.
- If payment was made directly (web), contact Luminary support and your payment provider or bank to inquire about chargeback or dispute options.
Practical expectations
User reports and third‑party commentary indicate refunds are uncommon, even when the app is unstable.
If you need a refund, prepare receipts and screenshots and contact the store or your bank promptly.
Luminary plans and pricing
Available plans
Below are in‑app purchase listings observed for Nigeria via the Apple App Store. Prices are approximate and may vary with exchange rates and store settings.
Pricing details
| Plan | Price | Period | Features |
|---|---|---|---|
| Luminary Premium - Monthly | €0.51 | Monthly | Full access to Luminary Premium content (in‑app purchase price in Nigeria) |
| Luminary Premium - Annual (discounted) | €4.03 (approximate) | Annual | Discounted annual rate (≈ ₦7,200), approximate using mid‑market exchange rate |
| Luminary Premium - Annual (standard) | €8.81 | Annual | Standard annual rate (≈ ₦15,700) |
Your consumer rights in Nigeria
General protections
Nigerian consumer law (for example under the Federal Competition and Consumer Protection Act framework) protects consumers against unfair commercial practices and poor quality of service.
Practical actions you can take
- Contact Luminary support first with clear evidence (receipts, screenshots, dates).
- If unresolved, contact your payment provider or bank to query or dispute a charge.
- Report persistent problems to the Federal Competition and Consumer Protection Commission (FCCPC) or local consumer authorities.
Limitations and store rules
Note that for purchases made through Apple or Google, the respective store policies often control refunds and disputes, which may limit what Luminary itself can do.
Keep records of correspondence and receipts if you escalate to regulators or your bank.
Customer experiences
Positive feedback
- Users praise Luminary’s exclusive, high‑quality content and helpful recommendation features.
- Some users find the app useful for discovering new episodes and enjoy the curated catalogue.
Negative feedback
- Frequent reports of app instability: crashes, playback problems, lost queues, and general performance issues.
- Users often complain about difficult cancellation processes and slow or unresponsive support.
Summary takeaway
Expect good content but prepare for possible technical or support issues; keep receipts and screenshots to support any dispute or refund attempt.
Documentation checklist
What to collect before cancelling
- Account email or username used for Luminary.
- Purchase receipt or confirmation email from Apple, Google Play, or Luminary web.
- Subscription ID or transaction ID (if shown on the receipt).
What to collect when requesting help or refunds
- Device model and OS version, app version, and exact dates/times of charges.
- Screenshots of subscription status, error messages, and any correspondence with support.
- Bank or card statement entries that show the charge for easier dispute handling.
Common mistakes
Deleting the app instead of cancelling
Many users remove the app but forget to cancel the subscription in the App Store or Google Play account settings. This does not stop billing.
Assuming cancellation equals refund
Cancelling prevents future renewals but typically does not trigger an automatic refund. Expect to request a refund separately from the store or payment provider.
Using the wrong account or store
Purchases are tied to the account used at checkout (Apple ID, Google account, or Luminary web account). Cancelling under a different account will not stop billing.
Comparative recap
Platform comparison
| Platform | How to cancel | Refund likelihood | Common issues |
|---|---|---|---|
| iOS (App Store) | Cancel via Apple ID Subscriptions in Settings or App Store. | Managed by Apple; refunds via Apple Support. | Free‑trial forfeiture on cancellation; store governed rules. |
| Google Play (Android) | Cancel via Google Play → Subscriptions; users report difficulties. | Managed by Google; request via Google Play Help. | Cancellations can be awkward or non‑functional for some users. |
| Web | Use Account/Subscription settings on the Luminary website or contact support. | No formal public policy; refunds depend on payment method and seller terms. | No clear published web cancellation policy; may require direct support contact. |
After cancelling
Check your confirmations
- Save the store confirmation email or screenshot showing the subscription is cancelled.
- Monitor your bank or card statement to confirm no further charges are taken.
Where to get help
- Apple Support for App Store purchases: support.apple.com.
- Google Play support for Android purchases: Google Play subscriptions.
- Luminary app listing on the App Store: Luminary on the App Store.
If charges continue
Contact the store where you purchased first (Apple or Google). If unresolved, contact your bank or card issuer to dispute the charge and consider reporting to Nigerian consumer authorities.
Address
Primary corporate address
Luminary (Luminary Inc.)
29 Finsbury Circus, London, EC2M 5SQ, United Kingdom
Notes on contacting
- Use the address above for formal notices if required; for billing or subscription issues, start with the app store or in‑app support channels.
- Keep all documentation and timestamps when escalating to regulators or payment providers.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
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