Cancel MUBI online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mubi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mubi: Easy Method
What is MUBI
Service overview
MUBI is a subscription streaming service focused on curated films, classics and festival titles. It offers a rotating selection of movies and a dedicated app for many devices.
How it applies in Nigeria
In Nigeria, MUBI is available via its website and through app stores on mobile and TV devices. Pricing and billing may appear in USD or local currency, depending on the platform.
How to cancel MUBI
Cancel when you subscribed on the web (direct via MUBI site)
- Sign in at MUBI.
- Go to Account → Subscription (or Account settings → Subscription).
- Choose the cancel option; confirmation will appear and you will retain access until the end of the paid period.
Cancel when you subscribed via Apple App Store
- Open your device Settings or the App Store app and go to your Apple ID → Subscriptions.
- Find the MUBI subscription and select Cancel Subscription.
- Do not attempt to cancel from the MUBI app or website - Apple handles billing for App Store subscriptions.
Cancel when you subscribed via Google Play or other third-party platforms
- Open the Google Play Store → Menu → Payments & subscriptions → Subscriptions.
- Select MUBI and tap Cancel subscription.
- If your subscription was bought through another third party, manage it through that platform’s subscription settings.
What happens when you cancel
Access after cancellation
If you cancel a paid subscription directly via MUBI, you will generally retain access to MUBI until the end of your current paid billing period.
Renewal and future billing
Canceling stops future automatic renewals. Charges should not continue after cancellation, but platform-managed subscriptions (Apple/Google) must be cancelled within those platforms.
Account and data
Canceling a subscription does not necessarily delete your MUBI account or viewing history. If you want data removed, contact MUBI support and follow their account-deletion procedures.
Will I get a refund?
Store policy and general rule
MUBI’s stated policy is that subscriptions are non‑refundable and there are no refunds or credits for partially used periods, except at MUBI’s sole discretion or if required by law.
Exceptions and errors
- MUBI may assist if a charge was made in error - this is handled case by case.
- If you were charged through Apple or Google, you may also request a refund via their receipts/support processes.
- Where local law requires a refund, MUBI’s policy is subject to that law.
MUBI plans and pricing
Overview
Exact subscription prices for Nigeria were not available in the sources provided. Prices can vary by platform and local billing currency.
Where to check local pricing
Check the MUBI Nigeria memberships page or the App Store / Google Play on a Nigerian account for precise local pricing and billing currency.
| Plan name | Price (Nigeria) | Billing frequency |
|---|---|---|
| MUBI subscription | Varies | Varies |
Your consumer rights in Nigeria
General legal context
MUBI’s terms do not mention a 14‑day withdrawal right; digital subscription services often lose cooling‑off rights once access is provided.
Local protections and remedies
- Nigerian consumer protection law may still provide remedies for unfair contract terms, erroneous charges, or misrepresentation.
- If you believe you were charged unfairly, you can contact local consumer protection agencies or the platform (Apple/Google) that processed the payment.
- Where applicable law requires refunds, MUBI’s “no refund” policy may be overridden by statute.
Customer experiences
Positive reports
- Some users said cancelling a free trial successfully prevented further charges and praised MUBI’s film selection and helpful support during trials.
- There are reports of quick refunds in isolated cases when mistaken charges occurred.
Negative reports
- Many complaints describe continued billing after cancelling and difficulty finding or using cancellation options.
- Other common issues include slow or unhelpful customer service and occasional playback or app performance problems.
Documentation checklist
What to gather before contacting support
- Account email and username used for MUBI.
- Receipt or transaction ID showing the charge (from MUBI, Apple, or Google Play).
- Date of cancellation attempt and screenshots of subscription screens if available.
Additional items to help refunds or disputes
- Proof of cancellation confirmation (email or on‑screen confirmation).
- Any correspondence with MUBI support or platform support.
- Device and platform details (iOS, Android, Apple TV, web browser).
Common mistakes
Attempting to cancel in the wrong place
Many users try to cancel inside the MUBI app even when the subscription was billed by Apple or Google Play. If you subscribed through an app store, cancel through that store.
Assuming immediate refunds
MUBI’s policy states no refunds for partial periods. Expect to retain access until period end and that refunds are not guaranteed unless a billing error occurred or local law requires it.
Comparative recap
Quick platform comparison
The table below compares the main cancellation routes and refund expectations for each billing platform used by MUBI.
| Platform | How to cancel | Refund possibility |
|---|---|---|
| Web (direct via MUBI site) | Cancel in Account → Subscription on MUBI website; access remains until period end. | Subscriptions generally non‑refundable; refunds only at MUBI’s discretion or if required by law. |
| Apple App Store (iOS / Apple TV) | Cancel via Apple ID → Subscriptions in Settings or App Store; not via MUBI app/website. | Refunds handled by Apple; MUBI’s no‑refund policy still applies but Apple may grant refunds for billing errors. |
| Google Play / other third‑party | Cancel through Google Play → Subscriptions or through that third party’s subscription management. | Refunds handled by Google or the platform; MUBI may assist if charge was an error. |
After cancelling
What to check immediately after cancellation
- Confirm you received a cancellation confirmation email or on‑screen message.
- Keep the last receipt and any confirmation for 60 - 90 days in case of billing disputes.
Helpful links and next steps
- MUBI main site: https://mubi.com
- Apple support for subscriptions: https://support.apple.com/en-us/HT202039
- Google Play subscriptions: https://support.google.com/googleplay/answer/7018481
Address
Main mailing address
546 Bryant St. San Francisco, CA 94107 USA
Other registered offices (public listings)
Public records and company profiles list additional registered offices in the UK and Italy. For legal or registered‑office queries, consult MUBI’s official site or corporate filings.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.