Cancel Reface: Easy Method

What is Reface

Reface is a face-swapping app and AI-powered media tool that lets users place their image into videos, GIFs, and photos. It is distributed directly and via mobile app stores for iOS and Android.

The service operates on a freemium model with subscriptions for premium features and higher usage limits. Support and billing vary by how you purchased the subscription.

Overview

Reface provides real-time face replacement and editing using machine learning models. The app is commonly used for entertainment, social sharing, and short-form media creation.

Main features

Core features include swap templates, animated GIF and video exports, and optional premium templates or ad-free usage. Feature availability depends on the subscription tier and platform purchase method.

How to cancel Reface

Cancel via Web / Direct (Reface)

• Email hello@reface.ai to request cancellation of a subscription purchased directly from Reface.
• The cancellation takes effect at the end of the current billing period; no prorated refunds are provided.
• Keep your purchase receipt and the date you sent the cancellation email for records.

Cancel via App Store (iOS) and Google Play (Android)

• For iOS subscriptions, cancel through Apple subscription settings; Reface cannot cancel App Store subscriptions for you.
• For Android subscriptions, cancel via Google Play > Subscriptions or the Google Payments center.
• If billing continues after you cancel through a store, request a refund directly from that store (Apple or Google Play).

What happens when you cancel

Access and renewal

When you cancel, your paid access continues until the end of the current subscription period. After that date, the subscription will not renew and premium access ends.

Data and account status

Cancelling a subscription usually does not delete your Reface account or uploaded content. Account data and created media may remain unless you request account deletion per Reface's terms.

Will I get a refund?

Reface refund policy

Reface's Terms state you may cancel a transaction for a full refund within two (2) calendar days of initial purchase.

After the two-day window, purchases and subscriptions are final, non-refundable and non-transferable under Reface's standard policy.

Refunds through App Store and Google Play

• If you bought via the App Store or Google Play you must use that store's refund process; Reface does not directly control those refunds.
• Google Play generally treats purchases older than 48 hours as non-refundable; Apple refunds are handled under Apple's own policies and systems.
• If billing continues after cancellation through a store, contact the store for a refund and keep your evidence (receipts, screenshots, dates).

Reface plans and pricing

Pricing summary

Official Nigeria-specific pricing was not available from verified sources. Exact costs may vary by region, store and platform.

Notes on variability

Prices shown in other regions (USD or EUR) are not guaranteed for Nigeria. App store conversions and local taxes can change final charges.

Your consumer rights in Nigeria

Local consumer protections

There are no Nigeria-specific Reface policies found; Nigerian consumers are generally subject to Reface's Terms and app store policies.

Nigeria's Federal Competition and Consumer Protection Act (FCCPA) and related bodies may offer protections against unfair practices, but remedies depend on local enforcement channels.

How to seek redress

• For Reface-direct purchases: contact hello@reface.ai and keep evidence of transaction and correspondence.
• For App Store or Google Play purchases: use the store's refund and dispute processes first.
• If stores or Reface do not resolve the issue, consider contacting your bank to dispute unauthorized charges and the Federal Competition and Consumer Protection Commission for guidance.

Customer experiences

Reported problems

Users have reported unauthorized recurring charges even after attempting cancellation, sometimes with frequent billing cycles and notable amounts.

Some customers describe difficulty locating subscriptions in App Store or Google Play and report poor or slow support responses.

Balance and context

Negative reports focus on billing and support frustrations; this does not reflect every user's experience but is repeated enough to warrant caution.

When buying, always confirm the purchase channel, save receipts, and monitor bank statements to catch unexpected charges early.

Documentation checklist

What to gather

• Purchase receipt or order confirmation (email or store receipt).
• Subscription ID or transaction reference shown in app/store.
• Screenshots of subscription pages, billing entries, and cancellation confirmations.
• Dates and amounts of disputed charges and any correspondence with support.

Where to send documentation

• For Reface-direct: email hello@reface.ai with your documentation attached.
• For Apple purchases: use reportaproblem.apple.com or Apple Support refund channels.
• For Google Play: use the Google Play Help refund process at Google Play refunds.

Common mistakes

Mistakes when cancelling

Users often assume emailing Reface cancels App Store or Google Play subscriptions; store subscriptions must be cancelled through the respective store.

Another common error is not confirming the cancellation date or keeping a record, which makes proving non-renewal difficult if charges continue.

Refund request errors

Waiting too long to request a refund is a frequent mistake; Reface's two-day refund window is strict under its Terms.

Failing to contact the correct party (store vs Reface) or not supplying transaction evidence can delay or prevent a refund decision.

Comparative recap

Quick comparison

Takeaway

Know where you purchased the subscription and follow that channel's cancellation and refund process. Keep records and act quickly if you want a refund.

After cancelling

Immediate steps

• Save your cancellation confirmation and any reply from support or the store.
• Monitor your bank or card statements for continued charges for at least one billing cycle.
• If charged after cancellation, request a refund from the store or contact your bank to dispute unauthorized charges.

Helpful links and escalation

• Email Reface support (for direct purchases).
• Apple: Cancel subscriptions and request refunds.
• Google Play: Cancel subscriptions and request refunds.
• Federal Competition and Consumer Protection Commission (FCPC) - for guidance on local consumer protection in Nigeria.

Address

Registered address

NeoCortext, Inc., 651 N. Broad St. Ste. 201, Middletown DE 19709, New Castle County, USA, Delaware State, United States.

Notices and cancellations

Reface’s terms list the email hello@reface.ai as the contact for notices including cancellation requests. Postal notices can be sent to the registered address above.