Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Shortmax service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Shortmax: Easy Method
What is ShortMax
Overview
ShortMax is a short-drama streaming app offering brief scripted episodes and single-content purchases. It is distributed via Apple App Store, Google Play, and direct web purchases.
The app provides both one-time content purchases and weekly pass options in the Nigerian Apple App Store listing as of early 2026.
Content and availability
Content includes short dramas and episodic stories aimed at mobile viewers. Availability and pricing may differ by platform (App Store, Google Play, or web).
Support contact is available via the app store listing email; a postal address for Nigeria was not found in public sources.
How to cancel ShortMax
Cancel via App Store (iOS)
- Open Settings on your iPhone or iPad, tap your name, then tap Subscriptions.
- Find ShortMax and turn off Auto-Renewal at least 24 hours before the subscription period ends.
- ShortMax cannot cancel App-Store subscriptions for you; Apple manages billing and refunds for App Store purchases. Source
Cancel via Google Play (Android)
- Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
- Select ShortMax and choose Cancel subscription. Google handles those subscription cancellations and refunds.
- ShortMax cannot cancel Google Play subscriptions on your behalf. Source
Cancel via Web (Direct Purchase)
- Sign in to the ShortMax web billing portal using the account you used to subscribe.
- Locate subscription or billing settings and choose Cancel to stop future renewals.
- Deleting the app or uninstalling from a device does not cancel a web subscription. Source
Contacting support
- If you need help, use the app listing support email: shorttv.service@shorttv.live (from the Apple App Store listing).
- Keep screenshots of your subscription page, cancellation confirmations, and billing receipts when contacting support.
What happens when you cancel
Access after cancellation
Cancelling typically stops future renewals but does not remove access immediately. You usually retain access until the end of the current paid period.
For App Store and Google Play subscriptions, access continues according to the platform’s billing cycle even after you cancel through the platform settings.
Data and account status
Cancelling a subscription does not necessarily delete your ShortMax account or its data unless you request account deletion separately.
If you want personal data removed, contact ShortMax support and request account deletion following their procedures.
Will I get a refund?
App Store and Google Play purchases
- Refunds for purchases made through Apple or Google are governed by Apple’s and Google’s refund policies respectively.
- ShortMax cannot issue refunds for purchases processed by the App Store or Google Play; you must request refunds through those platforms. Source
Web (Direct Purchase) refunds
- ShortMax generally does not offer refunds once digital content has been delivered or made accessible.
- Refunds for web purchases may be made if required by applicable law or for confirmed billing errors. Keep proof if you seek a refund. Source
Cooling-off and exceptions
There is no clear statutory 14-day cooling-off right for digital subscriptions in Nigeria referenced in the available terms.
If you believe charges are unauthorized, gather evidence and escalate via developer support, your payment provider, or a consumer complaint channel. Source
ShortMax plans and pricing
Pricing table
| Plan | Price (NGN) | Period | Features |
|---|---|---|---|
| Weekly Pass Pro | ₦7,900 | Weekly | Premium access for one week |
| Weekly Pass Pro (higher tier?) | ₦14,900 | Weekly | Higher-priced weekly premium access |
| One-time Purchase | ₦1,500 | One-time | Single-content purchase |
| One-time Purchase (higher options) | ₦3,200 | One-time | Single-content purchase |
Notes on pricing
Prices are taken from the Nigerian Apple App Store listing for ShortMax as of early 2026 and may change over time.
No monthly or annual NGN pricing was listed in the store data available; platform listings may vary by device and region.
Your consumer rights in Nigeria
Cooling-off and digital content rules
There is no clear statutory 14-day "change-of-mind" right for digital subscription services like ShortMax referenced in the available materials.
Consumer rights for digital purchases depend on Nigerian law and the seller’s stated terms; check those terms and seek legal advice if needed.
Unauthorized charges and disputes
- If you experience unauthorized or recurring charges, keep receipts and cancellation attempts documentation.
- Contact your bank or card issuer to dispute unauthorized charges if the developer or platform cannot resolve the issue.
Customer experiences
Positive feedback
Some users praise ShortMax for entertaining short dramas and a diverse selection of stories suited to mobile viewing.
Positive reviews often highlight enjoyable content and quick episodes that fit short attention spans. Source
Negative feedback
Many users report difficulty cancelling subscriptions and being charged after they believed they had cancelled.
There are complaints that deleting the app does not stop billing, that cancellation options are hard to find, and that some users had to contact banks or replace cards to stop charges. Source
Documentation checklist
What to collect
- Subscription receipts or order confirmation emails showing transaction IDs and dates.
- Screenshots of subscription settings, cancellation screens, and any confirmation messages.
- Bank or card statements showing the charges you dispute.
How to store evidence
- Keep copies in a dated folder (email and local backups) so you can present them to support or your bank.
- Record dates and times of each support contact attempt and keep copies of reply emails.
Common mistakes
Assuming app deletion cancels subscription
Deleting the ShortMax app does not cancel your subscription. The billing subscription remains active until cancelled in the platform or web billing portal.
Users who only remove the app often continue to be billed because the subscription is tied to the store account or web account, not the app installation.
Relying on developer to cancel store subscriptions
Expecting ShortMax to cancel App Store or Google Play subscriptions for you is a common mistake; those subscriptions must be cancelled through Apple or Google.
If you cannot cancel via the platform, contact the platform support (Apple/Google) and your payment provider for additional help.
Comparative recap
Quick comparison
| Purchase method | How to cancel | Refund possibility | Access after cancel |
|---|---|---|---|
| App Store (iOS) | Cancel in Apple account Subscriptions in device Settings | Refunds via Apple’s policy only; ShortMax cannot refund | Access usually continues until period end |
| Google Play (Android) | Cancel in Google Play → Subscriptions | Refunds via Google’s policy only; ShortMax cannot refund | Access usually continues until period end |
| Web (Direct Purchase) | Cancel in ShortMax web billing portal (login required) | Generally no refunds after delivery; exceptions for law or billing errors | Future renewals stop; access usually until period end |
How to act
For store purchases, cancel via the platform and request refunds through Apple or Google when needed.
For web purchases, cancel in the billing portal and contact ShortMax support for billing disputes; keep documentation.
After cancelling
Check billing and statements
- Monitor your bank or card statement for any further charges after cancellation.
- If charges continue, contact ShortMax support and your payment provider promptly with documentation.
Helpful links and next steps
- ShortMax support email (from App Store listing): shorttv.service@shorttv.live
- Postclic cancellation summary: Cancel ShortMax guide
- Report consumer billing issues or seek dispute help via your bank; examples of other user reports: User reports on Reddit
Address
Support contact
The available support email listed on the Apple App Store is shorttv.service@shorttv.live.
Use that email for billing questions, account deletion requests, or refund inquiries for web purchases.
Postal address and other contacts
No official Nigerian postal address for ShortMax was found in the available public sources.
If you need to escalate, keep records of all correspondence and consider contacting your payment provider or a local consumer protection body. Example consumer report
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the limitations inherent to any dematerialized sending service, even when it is timestamped, tracked and certified. The guarantees concern the sending and technical proof, but never the behavior, diligence or decisions of the recipient.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of the content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent a contestation by the recipient regarding the legal scope of the mail.