Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Sonyliv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Sonyliv: Easy Method
What is Sonyliv
Service overview
Sonyliv is a streaming service that offers TV shows, live channels, sports and on-demand video content through subscription plans.
It is operated by Sony Pictures Networks and is accessible from many countries; availability and pricing can vary by region and platform.
How Sonyliv is delivered
Subscriptions can be purchased directly on the Sonyliv website or through third-party platforms such as Google Play, Apple App Store and Amazon.
Billing, cancellation and entitlement rules depend on the platform used to subscribe.
How to cancel Sonyliv
Cancel via Web (credit/debit card, UPI, wallets)
- Sign in to your Sonyliv account on the website.
- Go to "My Purchases" in your account settings and click "Cancel".
- You will retain access until the end of the current billing period. No refunds or credits for unused time.
- See Sonyliv help: How can I cancel my subscription?
Cancel via Google Play (Android)
- Open the Google Play Store app on your Android device.
- Tap Account → Subscriptions → select Sonyliv → Unsubscribe.
- Access continues until the end of the billing period after you unsubscribe.
- See Sonyliv help: Cancel via Google Play
Cancel via Apple App Store (iOS)
- On iPhone or iPad go to Settings → iTunes & App Store → tap your Apple ID → Subscriptions.
- Select Sonyliv then Cancel Subscription to stop auto-renewal.
- Your Sonyliv access will remain through the current billing cycle.
- See Sonyliv help: Cancel via Apple App Store
Cancel via Amazon (Fire Stick / Amazon Store)
- Go to Amazon.com → Your Memberships & Subscriptions → Manage Subscription for Sonyliv.
- Follow the advanced controls to turn off auto-renewal.
- The subscription will expire at the end of the current pack.
- See Sonyliv help: Cancel via Amazon
Account deletion
- To delete your Sonyliv account submit a request via "Contact Us" on Sonyliv support.
- Account deletion revokes entitlements immediately and does not grant a refund.
- Third‑party subscriptions (Google, Apple, Amazon) must be cancelled separately on those platforms.
- See Sonyliv account deletion: How to deactivate account
What happens when you cancel
Access after cancellation
If you cancel a subscription purchased directly on the Sonyliv website, you keep access until the end of your paid billing period.
If you unsubscribe via Google Play, Apple or Amazon you similarly retain access until that billing cycle ends.
Auto-renewal and billing
Cancelling stops future auto-renewal. No further periodic charges will be billed after the current period expires.
Charges already processed for the current period remain valid and access continues until that period ends.
Data and account status
Deleting your account revokes all entitlements immediately and will terminate access even if a paid period remains.
Subscriptions purchased through third parties must be managed and cancelled on those platforms to fully stop billing.
Will I get a refund?
Standard refund policy
SonyLIV does not offer refunds or credits for any partial-month membership periods or unwatched content.
When you cancel, access usually remains until the end of the current subscription period but funds already paid are not returned as a rule.
Exceptions and rare cases
- In rare cases of significant service suspension, Sonyliv may issue a pro‑rata refund for the unavailable portion of the subscription, per their Terms of Use.
- These exceptions are evaluated case-by-case and are not a general entitlement.
Cooling-off and local applicability
There is no general statutory "14-day cooling-off" right applicable to digital subscriptions in Nigeria under Sonyliv’s terms.
Sonyliv’s cooling-off provisions apply only under UK/EU regulations and do not apply in Nigeria.
Sonyliv plans and pricing
Available plans (indicative)
| Plan | Price | Period | Features |
|---|---|---|---|
| SonyLiv Premium Monthly (via India/VPN) | €2.99 | Monthly | Premium content, live TV, sports, 1‑month access |
| SonyLiv Premium 6‑Month (via India/VPN) | €6.99 | 6‑Month | Premium content, live TV, sports |
| SonyLiv Premium Yearly (via India/VPN) | €13.98 | Yearly | Premium content, live TV, sports |
Notes on pricing
Prices above reflect Indian plans shown in EUR for reference and are commonly accessed via VPN or gift card when streaming from Nigeria.
Official Sonyliv pricing for Nigeria in EUR is not publicly available; local availability and billing currency may vary by platform.
Your consumer rights in Nigeria
Legal context
Nigerian consumer protection laws do not mandate a statutory cooling-off period for digital subscriptions such as Sonyliv.
Refund and cancellation terms are governed by Sonyliv's Terms of Use and the policy of the platform you used to subscribe.
What the Terms of Use mean for you
- No statutory right to a refund for unused time unless Sonyliv’s terms or exceptional circumstances allow it.
- Pro‑rata refunds are possible only in rare cases of significant service unavailability, per Sonyliv terms.
- Always check the platform (Google, Apple, Amazon) terms if you subscribed through them; those platforms control billing and refunds for their subscriptions.
Customer experiences
Summary of reported issues
Public reviews commonly report excessive ads (sometimes mid-content), buffering and poor streaming quality, and billing problems.
Some reviewers also report difficulties with customer support and not receiving refunds for partial periods after cancelling.
What users commonly report
- Trustpilot: recurring complaints about ads, streaming quality and billing or cancellation follow‑through.
- Reddit: users frequently mention no refunds for partial periods, buffering, service instability, and ad overload.
Documentation checklist
Essential information to gather
- Account email or Sonyliv username used to subscribe.
- Order ID, transaction reference or receipt from the subscription purchase.
- Payment method details (card, Google account, Apple ID, Amazon account).
Helpful supporting materials
- Screenshots of billing statements or app subscription pages showing the charge.
- Dates of subscription, cancellation attempts and any error messages.
- Platform name used to subscribe (Web, Google Play, Apple App Store, Amazon).
Common mistakes
Assuming cancellation equals refund
Many users expect an automatic refund when they cancel; Sonyliv’s policy generally does not provide refunds for unused time.
Canceling only stops future renewals but does not return money already paid for the current period.
Not cancelling on the correct platform
If you subscribed via Google, Apple or Amazon you must cancel on that platform; cancelling on the Sonyliv website will not stop third‑party billing.
Deleting your Sonyliv account does not automatically cancel subscriptions billed through another provider.
Comparative recap
Quick comparison of cancellation methods
| Method | Where to cancel | Access after cancel | Refunds |
|---|---|---|---|
| Web (card/UPI/wallets) | Sonyliv account → My Purchases → Cancel | Access until end of billing period | No refunds for unused time (standard policy) |
| Google Play (Android) | Play Store → Account → Subscriptions → Sonyliv → Unsubscribe | Access until end of billing period | No refunds generally; platform-specific refund rules may apply |
| Apple App Store (iOS) | Settings → Apple ID → Subscriptions → Sonyliv → Cancel | Access until end of billing cycle | Refunds handled per Apple policies; Sonyliv does not generally refund |
| Amazon (Fire Stick / Amazon) | Amazon → Your Memberships & Subscriptions → Manage Subscription | Expires at end of current pack | No refunds generally; check Amazon billing rules |
| Account deletion | Contact Sonyliv support → request account deletion | Entitlements revoked immediately | No refund; deletion does not stop third‑party billing |
After cancelling
Steps to confirm cancellation
- Check your Sonyliv account "My Purchases" or subscription page for cancellation confirmation.
- Verify you received any confirmation email and monitor your next bank or card statement for charges.
Helpful links and next actions
- How to cancel subscription (Sonyliv help): Sonyliv cancel help
- How to deactivate account (Sonyliv): Account deletion guide
- If you subscribed through Google, Apple or Amazon, review those platform support pages for transaction or refund requests.
Address
Corporate address (publicly listed)
Sony Pictures Networks India Pvt. Ltd.
Interface Building, Malad West Mumbai - 400064, India
Notes about local contact
There is no publicly listed Nigeria postal address for Sonyliv cancellations. Use the Sonyliv support links above or the platform used to subscribe for billing disputes.
For account deletion requests refer to the Sonyliv account deactivation help page linked earlier.
Similar cancellation services
FAQ
Advertencia importante sobre las limitaciones del servicio
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Atención, Postclic no puede:
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