Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Vivamax service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Vivamax: Easy Method
What is Vivamax
Service overview
Vivamax is a streaming service owned by Viva Communications, offering movies, series and exclusive Filipino content through apps and a web platform.
How it is delivered
Subscriptions can be purchased via the Vivamax website, the iOS App Store, the Google Play Store, or through payment providers such as PayPal.
How to cancel Vivamax
Cancel on iPhone / App Store (iOS)
- Open Settings → tap your name → Subscriptions → select Vivamax → Cancel Subscription.
- This stops auto-renewal; you will keep access until the end of the current billing period.
Cancel on Android / Google Play
- Open Google Play Store → Menu → Payments & Subscriptions → Subscriptions → choose Vivamax → Cancel subscription.
- This stops auto-renewal; access remains until the billing cycle completes.
Cancel on the web
- Log into the Vivamax website (vivamax.net) → Profile or Billing → Subscriptions → click “Cancel.”
- This stops auto-renewal while retaining access until the end of the paid period.
Cancel via PayPal
- Log into PayPal → Settings → Payments → Manage automatic payments → select Vivamax → Cancel.
- Use this if your subscription was billed through PayPal; it cancels recurring billing at the provider level.
Cancel by email / support request
- If other methods fail, email Vivamax support with account details, proof of payment and a clear cancellation request (e.g., vmx.help@viva.com.ph).
- Support handles such requests case-by-case; include transaction IDs and dates to speed processing.
What happens when you cancel
Access after cancellation
Cancelling stops future payments but does not cut access immediately. You will retain access until the end of your paid billing period.
Auto-renewal and billing
Auto-renewal is turned off when you cancel on the platform where you purchased. You are not billed again after cancellation takes effect.
Account data and content
Your account and viewing history normally remain intact after cancellation. You can sign in and re-subscribe without losing basic account data in most cases.
Will I get a refund?
Official policy summary
Vivamax has no formal, guaranteed refund policy for streaming subscription payments. Refunds are generally not provided after payment.
Possible exceptions and timing
- Some users report a short-window courtesy refund (often about 48 hours after renewal) on a voluntary basis.
- This exception is not guaranteed and is handled case-by-case by Vivamax or the payment platform.
How to request a refund
- Contact the platform where you paid (Apple, Google Play, PayPal) first for their refund process.
- If platform routes fail, email Vivamax support (provide account details and proof of payment) and request a refund politely.
Vivamax plans and pricing
Pricing availability
No official Vivamax subscription pricing for Nigeria was found for 2024 or 2025 in available sources.
How to check local price
To see exact local pricing, check the Vivamax entry in your Nigerian App Store or Google Play Store, or the Vivamax website while using a Nigerian connection.
| Plan | Price (NGN) | Notes |
|---|---|---|
| Subscription | Varies | No official Nigeria pricing found; convert local Naira price to EUR if needed. |
Your consumer rights in Nigeria
Refund rights
There is no statutory 14-day cooling-off or automatic refund right in Nigeria for streaming or digital content purchases.
Any refund depends on the provider’s voluntary policy or the rules of the payment platform used (Apple/Google/PayPal).
Cancellation rights
Consumers can cancel auto-renewing subscriptions at any time via the platform they purchased from.
After cancellation, you will usually retain access until the end of the paid billing period; this is the standard practice.
Where to escalate
- Start with the payment platform (Apple/Google/PayPal) for refund disputes.
- If unresolved, consider contacting local consumer protection services for advice on digital purchases.
Customer experiences
Common negative reports
Some users report being charged after sign-up while the subscription does not appear on their profile, combined with slow or no response from customer support (e.g., Trustpilot complaints).
Neutral and positive notes
Other users successfully cancel via the App Store, Google Play or PayPal and retain access through the billing period without further charges.
Occasional short-window refunds have been reported, but these are voluntary and inconsistent.
Documentation checklist
Essential items to include
- Account email and username used with Vivamax.
- Proof of payment: receipt, transaction ID, or bank statement showing the charge.
- Date of renewal or charge and the device/platform used.
- Screenshots of subscription status in the app or website, if available.
Optional helpful items
- Order confirmation emails from Vivamax, Apple, Google Play, or PayPal.
- Device model and OS version if support needs to reproduce an issue.
Common mistakes
Cancelling in the wrong place
Example: attempting to cancel via the Vivamax website when the subscription was purchased through Apple or Google Play.
If you paid via App Store or Google Play, cancel in the corresponding store to stop auto-renewal.
Assuming refunds are automatic
Example: expecting a refund immediately after cancelling a renewal. Vivamax does not guarantee refunds and exceptions are handled case-by-case.
Always check platform refund policies and contact support promptly if you believe you qualify for a courtesy refund.
Comparative recap
Quick platform comparison
Summary table
| Platform | How to cancel | Refund likelihood | Access after cancel |
|---|---|---|---|
| App Store (iOS) | Settings → Your name → Subscriptions → Vivamax → Cancel Subscription | Low (Apple handles refund requests separately) | Access until billing period ends |
| Google Play (Android) | Google Play → Menu → Payments & Subscriptions → Subscriptions → Vivamax → Cancel | Low (Google handles refund requests separately) | Access until billing period ends |
| Web (vivamax.net) | Log in → Profile/Billing → Subscriptions → Cancel | Low (case-by-case; provider discretion) | Access until paid period ends |
| PayPal | PayPal → Settings → Payments → Manage automatic payments → Cancel | Low - Medium (PayPal can stop future payments; refunds handled per seller) | Access until billing period ends if subscription remains active |
| Email / Support | Email vmx.help@viva.com.ph with proof of payment and request | Low (handled case-by-case; not guaranteed) | Access until billing period ends unless otherwise communicated |
After cancelling
What to check immediately
- Confirm cancellation receipt or confirmation email from the platform or Vivamax.
- Verify that the subscription no longer shows as active in App Store, Google Play, PayPal or vivamax.net.
Follow-up actions and links
- If you need support email: vmx.help@viva.com.ph.
- Vivamax website: vivamax.net.
- Apple subscriptions help: Manage subscriptions on iPhone.
- Google Play subscriptions help: Manage Google Play subscriptions.
- PayPal automatic payments: Cancel PayPal automatic payments.
Address
Primary address
Viva Communications, Inc.
7th Floor East Tower, PSE Centre, Exchange Road, Pasig, Manila 1605, Philippines
Notes about addresses
This is the primary corporate address for the owner of the Vivamax service.
Other regional entities or trademark holders may use different addresses; contact support if you need specific regional contact information.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.