Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Webnovel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Webnovel: Easy Method
What is Webnovel
Service overview
Webnovel is an online platform and app for reading serialized novels, often using a coin or membership model for access to premium chapters.
How subscriptions work
Subscriptions auto-renew unless cancelled and may be purchased via the App Store, Google Play, or directly on webnovel.com.
Where you paid determines how you must cancel and which refund process applies.
How to cancel Webnovel
Cancel via App Store (iOS)
- Open Settings on your iPhone or iPad.
- Tap your name, then tap Subscriptions.
- Select Webnovel and choose Cancel. Subscription remains active until period end.
- Reference: cancellation guide.
Cancel via Google Play (Android)
- Open the Play Store app and tap your profile icon.
- Tap Payments & Subscriptions → Subscriptions.
- Select Webnovel and tap Cancel.
- Reference: cancellation guide.
Cancel on the Web (webnovel.com)
- Log into your account at webnovel.com.
- Go to Account or Wallet → Membership/Subscriptions and click Cancel.
- If you cannot find the option, your payment may be processed by the store (see below).
- Reference: web cancellation steps.
When you must contact support
- If subscription options are not visible in the app or site, cancel with the App Store or Play Store as applicable.
- If you paid by credit card or PayPal on the site, contact Webnovel Help Center/customer support for assistance.
- Forum reports note some users must open support tickets for site payments: forum thread.
What happens when you cancel
Access after cancellation
If you cancel a subscription, access typically continues until the end of the current billing period.
You will not lose paid access immediately unless specifically stated by the store or Webnovel.
Auto‑renewal and billing
Auto‑renewal stops after cancellation; you should verify next billing date in the store receipt or account page.
Act before the renewal date to avoid an unwanted charge.
Data and account content
Your reading history, purchases, and coins linked to your account generally remain unless you request account deletion.
Coins purchased are governed by Webnovel policy and may not be refundable automatically.
Will I get a refund?
Official policy summary
Webnovel's Terms of Service state you may cancel at any time and the subscription will expire at period end.
The terms do not promise an automatic refund or a statutory 14‑day cooling‑off right for site subscriptions.
Platform refunds (Apple / Google)
- Refunds for purchases made through the App Store or Google Play are subject to those stores' policies and must be requested via Apple or Google.
- If you purchased via a store, start refund requests in the store interface rather than Webnovel support.
Site payments, coins, and exceptions
- For payments made on webnovel.com (credit card or PayPal), refunds and coin returns appear discretionary and may require contacting support.
- Forum reports indicate coin refunds (e.g., trial reads) may be inconsistent and sometimes require email proofs and follow-ups: forum thread.
Webnovel plans and pricing
Available plans (example)
The following prices were observed on the Nigerian App Store listing and are shown in euros for consistency.
Notes on pricing
Actual charges may vary with exchange rates and App Store policies.
Use your receipt to confirm the exact charged amount and billing period.
| Plan | Price | Period | Features |
|---|---|---|---|
| Membership_Monthly | €2.02 | Monthly | Standard membership benefits per App Store listing |
| Membership | €1.01 | Unknown | Membership plan (details not specified) |
Your consumer rights in Nigeria
Rights under platform terms
Webnovel's Terms of Service do not guarantee a 14‑day statutory refund or automatic refunds for site purchases.
Refunds for App Store or Google Play purchases are governed by those stores' policies.
Practical steps for Nigerian consumers
- Check your receipt to see whether payment was processed by 'App Store', 'Google Play', or 'webnovel.com'.
- Retain transaction IDs, receipts, and any email confirmations before contacting support.
- Cancel before auto‑renewal to prevent unwanted charges.
When to escalate
If Webnovel support does not resolve a site payment dispute, you may need to pursue dispute resolution with your payment provider (bank, PayPal) or with the store that processed the payment.
Keep all documentation as evidence for complaints or chargeback requests.
Customer experiences
Positive feedback
Some users report the service works well for casual reading, praising features like fast passes.
Example: a Trustpilot review noted cost as the main issue but praised daily fast passes: Trustpilot.
Negative feedback
Many complaints concern high costs, difficult refund processes, and slow or unhelpful customer support.
Users also report instances of blocked titles or coin refund disputes that required repeated contact with support.
What users commonly report
Forum threads document inconsistent outcomes for coin refunds and the occasional need to cancel via the store rather than the site: forum evidence.
Expect variable responsiveness from support and keep records of all communications.
Documentation checklist
Essential receipts
- Store or web receipt showing transaction date, amount, and processor (App Store, Google Play, or webnovel.com).
- Transaction ID or order number from email confirmations.
Support evidence
- Screenshots of subscription settings or absence of cancellation options.
- Copies of emails or support tickets and any replies you receive.
Additional helpful items
- Proof of coins spent (screenshots of purchases or trial reads).
- Bank or PayPal statements if you need to request a chargeback.
Common mistakes
Canceling in the wrong place
A frequent error is attempting to cancel on webnovel.com when the purchase was processed through the App Store or Google Play.
Check your receipt to confirm where the charge originated before cancelling.
Missing transaction details
Many users contact support without transaction IDs or receipts and face delays or refusals for refunds.
Always save the purchase confirmation email and screenshot the payment screen.
Assuming automatic refunds
Assuming a refund will be issued automatically is a common mistake; Webnovel's terms do not promise automatic refunds for site payments.
If you expect a refund, prepare to follow store refund procedures or submit evidence to Webnovel support.
Comparative recap
Quick comparison
This table summarises the main cancellation methods, likely refund outcomes, and practical notes.
Use this to decide where to act
Start with the platform that processed your payment; receipts indicate the processor.
Contact Webnovel support only if the payment was made on webnovel.com or if store routes fail.
| Method | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| App Store (iOS) | Settings → Your name → Subscriptions → select Webnovel → Cancel | Refunds handled by Apple; request via Apple support | Subscription remains active until period end. Guide |
| Google Play (Android) | Play Store → profile → Payments & subscriptions → Subscriptions → select Webnovel → Cancel | Refunds handled by Google Play; request via Google | Use Play Store refund process if eligible. Guide |
| Web (webnovel.com) | Log in → Account/Wallet → Membership or Subscriptions → Cancel | Refunds discretionary; Webnovel Terms do not promise automatic refunds | If paid on site, contact Webnovel support for refund or coin issues. Terms |
| Credit card / PayPal via site | Contact Webnovel Help Center / customer support | May be discretionary; evidence often required | Forum reports indicate inconsistent coin refunds and extended follow-up: discussion |
After cancelling
Check access and receipts
Verify that your subscription shows as cancelled and note the date your access will end.
Keep receipts and screenshots until any disputes are resolved.
Links and next steps
- Webnovel Terms of Service: webnovel.com terms.
- Cancellation guide referenced: goodnovel.com cancellation.
- Community reports and issues: cancel membership forum and coin refund thread.
Follow‑up actions
If you do not receive a refund and you paid via a bank or PayPal, consider contacting your payment provider about a chargeback or dispute.
Escalate with clear documentation if Webnovel support does not resolve site payment issues.
Address
Legal / notice address
Building 6, No. 690 Bibo Rd, Zhangjiang, Pudong, Shanghai, P.R. China
When to use this address
Use the legal address for formal notices or dispute correspondence as referenced in Webnovel's Terms of Service.
Similar cancellation services
FAQ
Important warning regarding service limitations
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