Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Clearscore service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel ClearScore: Easy Method
What is ClearScore
Service overview
ClearScore is a service that provides free credit scores and reports and offers optional paid protection plans through its "Protect" area.
The platform shows credit information, offers explanations to help improve your credit profile, and can include promotional offers for financial products.
Who it is for
ClearScore suits people who want a free view of their credit information and tools to monitor changes to their credit profile.
Paid plans may appeal to users who want additional identity or credit protection features, but those are optional and billed separately.
How to cancel ClearScore
In-app cancellation
- Open the ClearScore app and sign in to your account.
- Go to My Account and select the Protect section.
- Choose the subscription you want to cancel and follow the on-screen cancellation steps.
- Confirm cancellation when prompted and keep any confirmation email or screenshot for your records.
Other ways to cancel
- Email ClearScore support at help@clearscore.com requesting cancellation and include your account details.
- If you prefer post, send a signed letter to the ClearScore Customer Operations postal address (below) asking for cancellation.
- Keep copies of all correspondence and note the date you requested cancellation.
What happens when you cancel
Access and billing
When you cancel a ClearScore subscription, you can continue using the paid features until the end of your current billing or promotional period.
No cancellation fees apply under ClearScore's stated policy; access normally stops after that period ends.
Account data and notifications
Your ClearScore account and basic credit data remain accessible according to ClearScore's data and retention policies.
If you have questions about data deletion or retention, check the ClearScore Help Centre or contact support for details.
Will I get a refund?
Standard refund policy
Payments are generally non‑refundable for partial subscription periods; ClearScore's stated policy implies no refunds for unused time after cancellation.
No explicit 14‑day automatic refund right was found in public summaries of ClearScore's policy.
Possible exceptions
- You may be eligible for a refund if a payment was taken in error or there is a billing mistake - contact support promptly.
- If a dispute cannot be resolved with ClearScore, you can raise the issue with your card issuer or payment provider to investigate chargeback options.
ClearScore plans and pricing
Overview
ClearScore offers a free credit report and optional paid protection subscriptions accessed in the Protect area of your account.
No Nigeria-specific, EUR‑denominated pricing was found in publicly available sources for 2024/2025.
Pricing table
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free account (credit report & score) | Free | None | Free features include credit score and basic monitoring. |
| Protect (subscription) | Varies | Varies | Optional paid protection - pricing not publicly listed for Nigeria. |
| Protect Plus / Other add-ons | Varies | Varies | Details depend on region and promotional offers. |
Your consumer rights in Nigeria
Local rights overview
No ClearScore Nigeria‑specific consumer redress procedure was identified in publicly available materials.
As a Nigerian consumer you can use local consumer protection bodies such as the Federal Competition and Consumer Protection Commission (FCCPC) for general consumer complaints.
Escalation and payment disputes
- First contact ClearScore support via help@clearscore.com and keep records of your communications.
- If a payment was charged in error, contact your card issuer or payment provider to lodge a dispute or chargeback.
- If ClearScore refers you to the UK Financial Ombudsman Service, note that the Ombudsman primarily covers UK disputes and may not apply to users based in Nigeria.
Customer experiences
Positive feedback
Many users praise ClearScore for being easy to use, providing clear explanations and helpful guidance to improve credit profiles.
Reviews often note accurate, timely updates and friendly customer service that resolves some issues quickly.
Negative feedback
Some users complain of excessive promotional messages and adverts within the app, which can make the interface feel cluttered.
Other criticisms include usability regressions after redesigns, slower or ineffective customer support in some cases, and app stability problems.
Documentation checklist
Before you cancel
- Account email and username used for ClearScore login.
- Subscription name (e.g., Protect) and billing date.
- Payment receipts or bank/card statements showing recent charges.
If you need a refund or dispute
- Copies of confirmation emails or screenshots of your cancellation request.
- Evidence of billing errors (dates, amounts, transaction IDs).
- Communication records with ClearScore support (emails, ticket numbers).
Common mistakes
Mistakes when cancelling
Waiting until the last day of the billing period without confirming cancellation can lead to an extra charge for the next period.
Another common error is cancelling only on the app without saving confirmation - always keep a confirmation screenshot or email.
Mistakes about refunds
Assuming an automatic refund for unused time is common; ClearScore's policy generally does not provide refunds for partial periods.
Also, some users expect UK‑style escalation routes to apply in Nigeria; those routes may not be available to you.
Comparative recap
At a glance
The table below compares ClearScore with typical alternatives to help you decide where cancellation and refund expectations differ.
Assessment based on ClearScore policy summaries and public reviews.
Comparison table
| Service | Cancellation ease | Refunds | Best for |
|---|---|---|---|
| ClearScore | Easy via app (My Account → Protect) or email | Generally no refunds for partial periods | Free credit monitoring and optional paid protection |
| Credit Karma (example competitor) | Easy via app or website | Refund policy varies by add-on | Free credit tools with targeted offers |
| Bank or paid credit-report service | Varies; may require phone or written notice | Often pro‑rata or subject to terms | Comprehensive paid reporting and services |
After cancelling
What to check
- Confirm you received a cancellation confirmation email or screenshot and keep it for 12 months.
- Monitor your bank/card statement to ensure no further charges are taken after the end of the billing period.
- Check that paid features are removed after the current billing or promotional period ends.
Helpful links
- ClearScore Terms & Conditions
- Summary of ClearScore cancellation policy
- Customer reviews on Trustpilot
Address
Postal address
ClearScore Customer Operations
Vox Studios, VG 203 1-45 Durham Street, London SE11 5JH
Contact email
For cancellations, complaints and support, contact: help@clearscore.com
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.