Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Coinpayments service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Coinpayments: Complete Guide
What is Coinpayments
Overview
CoinPayments is a cryptocurrency payment processing platform that lets merchants and users send, receive and manage digital assets. It supports many coins and tokens and offers wallet, plugin and API integrations.
How it is used in Nigeria
Nigerian users access CoinPayments via the mobile apps (iOS and Android) or directly on the web for merchant payments and wallets. App purchases are governed by Apple or Google platform rules, while web accounts follow CoinPayments' own terms.
How to cancel Coinpayments
Cancel via App Store (iOS)
- Open Settings on your iPhone or iPad and tap your name.
- Tap Subscriptions, find CoinPayments and turn off Auto-Renewal.
- Cancel at least 24 hours before the trial end or next billing date to avoid renewal.
- Note: CoinPayments cannot cancel App Store subscriptions for you.
Cancel via Google Play (Android)
- Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
- Select CoinPayments and tap Cancel subscription.
- Cancel at least 24 hours before renewal; CoinPayments cannot cancel on your behalf.
Cancel a web (direct) subscription
- Sign in to your CoinPayments account on the website and go to your account dashboard.
- Find "Cancel Subscription" in billing or subscription settings and follow the on-screen steps.
- If you cannot cancel in the dashboard, open a support ticket or contact support for assistance at least 24 hours before the period ends.
What happens when you cancel
Access and features
After cancelling, you typically retain access until the end of your paid period or trial unless otherwise stated. Services and paid features remain active until that expiry.
Automatic renewals and billing
Auto-renewal stops for future periods once cancelled. For App Store or Google Play purchases, the platform stops renewals after your subscription ends.
Account data and storage
CoinPayments will retain account and transaction data per its privacy and terms. Export any receipts or transaction records you need before account closure.
Will I get a refund?
Refunds for App Store and Google Play purchases
Refunds for mobile app purchases are handled by Apple or Google under their refund policies.
CoinPayments cannot issue refunds for purchases made through the App Store or Google Play; request refunds via the platform support portals.
Refunds for web or direct purchases
Web and in-app direct purchases are non-refundable except where required by law. CoinPayments' Terms of Service state all purchases are non-refundable unless legally mandated.
Payment errors and special refund flow
- For payment errors (overpayment, underpayment, timed-out payments) an automated email flow is used for refunds.
- Refunds equal the received amount minus the blockchain/network fee and must be claimed within 90 days.
- The refund option expires after 90 days and refunds must meet the minimum threshold (refund amount must be at least twice the network fee).
Coinpayments plans and pricing
Pricing summary
CoinPayments pricing is primarily percentage-based per transaction and the app is free to install.
Plan details
| Plan | Price | Period | Features |
|---|---|---|---|
| Pay-as-you-go | 0.5% per transaction (coins) / 1% per transaction (tokens) | Per transaction | No monthly or annual subscription; fees applied per transaction; app is free to install |
Your consumer rights in Nigeria
General application
Nigerian consumers should note CoinPayments' Terms of Service apply to web accounts, while App Store and Google Play purchases are governed by Apple and Google respectively.
Local consumer protection
There is no EU-style 14-day digital-goods withdrawal right that automatically applies in Nigeria. For disputes, contact Nigeria's Federal Competition and Consumer Protection Commission (FCCPC) or seek legal advice.
Practical steps for Nigerians
- Keep transaction records and communications for any dispute.
- If charged unfairly, contact your bank or card provider for a chargeback and raise a support ticket with CoinPayments.
Customer experiences
Positive feedback
- Users praise quick, helpful customer support in some cases and successful resolution of network-error refunds.
- The platform is commended for extensive coin support, low transaction fees, easy plugin integration and improved mobile app response times (12 - 24h reported).
Negative feedback
- Frequent complaints about recovery fees for wrong-network transfers; users report high fixed recovery charges for small amounts.
- Other reported issues include slow or poor support responsiveness, account blocks, inaccessible funds, and unclear conversion or fiat withdrawal delays.
Documentation checklist
Essential items to gather
- Account email and username used with CoinPayments.
- Transaction IDs, wallet addresses, timestamps and blockchain confirmations.
- Screenshots of error messages, payment screens and subscription pages.
Support and refund requests
- Save any automated refund emails and the refund claim link sent by CoinPayments.
- Note the 90-day deadline for claiming payment-error refunds and the network-fee deduction details.
Common mistakes
Relying on CoinPayments to cancel platform subscriptions
Many users expect CoinPayments to cancel App Store or Google Play subscriptions. This is incorrect; you must cancel via Apple ID or Google Play settings.
Missing the 24-hour cancellation window before renewal can cause an unwanted charge.
Misunderstanding recovery and network fees
Users sometimes send crypto on the wrong network and then expect free recovery. Recovery often incurs a charge that can be large relative to the amount sent.
Also, failing to claim refunds within 90 days or not understanding that refunds exclude network fees are common issues.
Comparative recap
At-a-glance comparison
| Platform | How to cancel | Refund availability | Notes |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple ID Subscriptions in iOS Settings | Refunds via Apple policies only | CoinPayments cannot cancel or refund App Store purchases |
| Google Play (Android) | Cancel via Google Play → Subscriptions | Refunds via Google Play policies only | Cancel at least 24 hours before renewal |
| Web (direct) | Cancel in account dashboard or contact support | Generally non-refundable; exceptions as required by law | Payment-error refunds via automated email; claim within 90 days |
Key takeaway
Cancellation method determines refund route: mobile platforms handle refunds; web subscriptions follow CoinPayments' non-refundable policy except where law requires otherwise.
After cancelling
Immediate steps
- Export and save transaction history, receipts and any refund emails.
- Monitor your bank and crypto wallets for pending refunds or chargebacks.
Helpful links
- CoinPayments cancellation page
- CoinPayments Terms of Service
- Payment errors & refund process (support blog)
- Apple subscription management & refunds
- Google Play subscriptions & refunds
Address
Corporate contact (available)
UAB Star Ventures, Lvivo str. 25-104, Vilnius LT-09320, Lithuania.
Notes on local addresses
No Nigeria-specific postal cancellation address was found in public documentation. For account or billing issues, use in-app/web support channels and the links above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.