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Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Elavon service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Elavon: Easy Method
What is Elavon
Overview
Elavon is a global payment processor that provides card acquiring, payment terminals, and merchant services to businesses. It operates internationally and serves merchants with transaction processing and related support.
Services provided
Services commonly include point-of-sale terminals, online payment gateways, and merchant account management. Contract terms and operational details may vary by region and account type.
How to cancel Elavon
Primary cancellation steps
- Contact Elavon customer care by phone or the channel provided on your merchant portal.
- Provide your Merchant ID and account details to verify identity and request cancellation.
- Return any rented or leased equipment as instructed to avoid continued rental charges.
- Request written confirmation (email or letter) that the cancellation is accepted and processed.
Practical tips and follow-up
- Document all calls: note date, time, representative name, and reference numbers.
- Keep tracking slips or proof of shipment when returning equipment.
- Follow up if you continue to see charges; ask for escalation or dispute processes.
What happens when you cancel
Access and account closure
When cancellation is processed, access to payments and merchant portals is typically disabled. Final settlement of pending transactions may take additional time.
Obligations such as outstanding balances, chargebacks, or contractual fees may remain until settled.
Renewals, equipment, and data
Automatic renewals should stop after confirmed cancellation, but you must return rented equipment to prevent ongoing rental charges.
Retained transaction records and reconciliation data may remain available briefly for settlement; request copies before closure if needed.
Will I get a refund?
Official policy summary
There is no publicly stated statutory "14-day" refund right for Elavon in available documentation. Refunds are not standardized and appear handled case-by-case.
Refund outcomes typically depend on support interactions, contract terms, and whether equipment was returned.
Exceptions and common issues
- Some merchants report receiving refunds after negotiations and equipment return.
- Other merchants report failures to receive refunds, accounts placed in collections, or continued charges after cancellation.
- If you believe a refund is owed, escalate in writing and keep evidence of returns and communications.
Elavon plans and pricing
Summary of publicly available pricing
No Euro-based pricing for Nigeria was found in public sources for 2024/2025. Existing published rates are USD and focused on U.S. merchants.
To obtain accurate regional pricing for Nigeria, contacting Elavon or requesting a regional quote is necessary.
Representative table
| Plan name | Monthly fee (EUR) | Transaction fees | Notes |
|---|---|---|---|
| Standard merchant account | Varies | Varies | Regional quotes required; USD rates exist for U.S. accounts |
| Payment gateway / online | Varies | Varies | Contact sales for Nigeria-specific pricing |
| Terminal rental / hardware | Varies | Varies | Returned equipment may affect final charges |
Your consumer rights in Nigeria
Legal framework overview
Nigeria does not appear in Elavon's public terms as offering a statutory "14-day cooling-off" for their merchant services in available sources.
Merchant cancellation and refund rights depend largely on contract terms and Elavon’s internal processes rather than a uniform statutory refund window.
Practical protections and actions
- Review your signed merchant agreement for termination clauses, notice periods, and fees.
- Keep written evidence of cancellation requests, equipment returns, and communications.
- If disputes arise, seek local legal advice or contact relevant Nigerian consumer protection or financial regulatory bodies for guidance.
Customer experiences
Positive feedback
Many reviewers praise Elavon staff for being professional, patient, and helpful when issues are resolved. Transaction processing and merchant-focused solutions are also often highlighted.
Some platform reviews emphasize smooth payment handling and good value in certain contexts.
Negative feedback
Common complaints include difficult cancellations, withheld funds, abrupt account freezes, and slow or unclear support responses.
There are reports of continued charges after cancellation and challenges obtaining refunds or documentation, leading to account or collections problems for some merchants.
Documentation checklist
Must-have items
- Merchant ID and full account details (business name, contact information).
- Signed merchant agreement or contract copy.
- Proof of identity for authorized account holder(s).
Return and dispute evidence
- Proof of shipment or delivery receipts for returned equipment.
- Copies of emails, cancellation confirmations, and call reference numbers.
- Bank statements showing disputed charges for reference in disputes.
Common mistakes
Failing to return equipment
Not returning rented or leased equipment promptly can lead to continued rental charges. Always obtain and keep proof of return shipment.
Follow the exact return instructions from Elavon to avoid disputes over condition or tracking.
Insufficient documentation and escalation
Relying on verbal confirmations or not requesting written cancellation proof often causes problems later.
Also, failing to document names, dates, and reference numbers can make escalation and dispute resolution harder.
Comparative recap
Side-by-side considerations
| Aspect | Elavon (Nigeria) | What to verify |
|---|---|---|
| Cancellation process | Requires contacting support and returning equipment; confirmation issued on completion | Obtain written cancellation and proof-of-return to prevent continued charges |
| Refunds | No standardized public refund window; refunds handled case-by-case | Document interactions and escalate if refund is denied or delayed |
| Customer service | Mixed reviews: some professional support, some slow or difficult cases | Record all communications and ask for escalation paths |
| Pricing transparency | Region-specific; no public EUR pricing for Nigeria available | Request a regional quote in writing for clarity on fees |
After cancelling
Immediate next steps
- Confirm cancellation in writing and keep the confirmation on file.
- Monitor bank statements and merchant accounts for any unexpected charges.
Helpful resources and escalation
- Cancellation guide (joinchargeback)
- Customer reviews (Trustpilot)
- User report of difficult cancellations (Reddit)
Address
Primary corporate address
Elavon, Inc. 2 Concourse Pkwy, Ste 800 Atlanta, Georgia 30328 United States
Contacting for Nigeria
For Nigeria-specific enquiries or to request regional pricing, contact Elavon through your merchant portal or request a regional sales contact via their official site.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.