Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Go2Bank service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Go2Bank: Easy Method
What is Go2Bank
Overview
Go2Bank is a U.S.-based online bank and mobile-first banking service that offers deposit accounts, a debit card, SendMoney transfers, and a secured credit product linked to its platform.
Access from Nigeria
Go2Bank’s services are accessed via its mobile app or website and are governed by U.S. terms and pricing shown in U.S. dollars.
If you are using Go2Bank from Nigeria you should be aware that local consumer protection and dispute routes may be limited or different from U.S. customers.
How to cancel Go2Bank
Via mobile app
- Open the Go2Bank app.
- Tap Menu → Accounts → Close account.
- Choose how to handle any remaining balance (see options below).
Via website and other methods
- On go2bank.com go to Settings → Manage cards → Close your account.
- You may also send written requests to the mailing address below for correspondence; include account identifiers and a clear request to close the account.
- Options for remaining balance: spend it down, pick up cash at Walmart (if eligible), or request a mailed refund check.
What happens when you cancel
Account access and final closure
Your account remains open until the balance reaches $0. The account is considered fully closed when the balance hits $0.
If you request a mailed refund check, Go2Bank states it will mail a check within 14 days of account closing.
Recurring payments and data
Automatic/recurring payments may continue until you cancel them with the merchant or stop the payment method.
Keep copies of statements and transaction records; Go2Bank will retain records per its policies and regulatory requirements.
Will I get a refund?
General policy
Many Go2Bank transactions are final and non-refundable. The platform explicitly considers some payments and purchases irreversible.
There is no general statutory 14‑day cooling-off clause shown in Go2Bank’s public policies for routine transactions.
Important exceptions and specifics
- SendMoney: Once Go2Bank sends money via SendMoney the transaction is final and cannot be canceled or reversed.
- Pending one-time bank transfers (to Go2Bank): You can cancel via the app while the transfer shows “In progress”; once processing starts it cannot be canceled.
- eGift cards: eGift Card purchases are final and cannot be refunded; unused eGift balances are not refundable.
- Secured credit card: If you close a secured credit card after paying the balance in full, your refundable security deposit will be returned (to your Go2Bank account or by mailed check if locked) and this may take up to 60 calendar days.
Go2Bank plans and pricing
Summary table
| Plan or Fee | Amount |
|---|---|
| Monthly account fee | Varies |
| Card purchase or replacement | Varies |
| Foreign transaction fee | Varies |
| Cash pickup at Walmart (when used to access balance) | Varies |
| Mail refund check timeframe | Varies |
Pricing notes
Go2Bank publishes pricing in U.S. dollars only on its website. Exact fees and amounts should be confirmed in the app or official fee schedule before you act.
Currency and conversions
If you are in Nigeria, any local conversion from USD to NGN will be done by your card processor or bank and may include additional fees.
Do not assume local pricing parity; check the app and your card statements for exact U.S. dollar charges.
Your consumer rights in Nigeria
Relevant agencies and jurisdiction
Nigerian consumers can seek help from the Federal Competition and Consumer Protection Commission (FCCPC) and the Central Bank of Nigeria (CBN) Consumer Protection Department for local financial disputes.
Because Go2Bank is U.S.-based, jurisdictional limits may apply; cross-border remedies are often more limited than domestic banking recourse.
Practical steps to protect your rights
- Preserve all evidence: screenshots, emails, receipts, transaction IDs, dates and times of contact.
- First, contact Go2Bank support through the app and website and request a written response.
- If unresolved, file complaints with the FCCPC and CBN and consider contacting the relevant card network (e.g., Visa/Mastercard) for dispute procedures.
Customer experiences
Reported problems
Public reviews include many complaints about difficulty closing accounts, restricted access, undisclosed fees, overdraft charges, and slow or poor customer service responses.
Sites such as Trustpilot and ComplaintsBoard contain user reports describing unresolved issues and delays in account closure or fund access.
Context and caveats
Not all users report problems; some customers successfully close accounts using the app or website according to the published steps.
Online reviews can be helpful but tend to highlight negative experiences more than routine successful transactions.
Documentation checklist
Essential documents
- Account number and registered full name as shown in the app.
- Screenshots of the app pages used to close the account (Menu → Accounts → Close account) or website confirmation.
- Recent account statements showing the current balance and recent transactions.
Optional supporting items
- All correspondence with Go2Bank support (dates, times, ticket/reference numbers).
- Transaction IDs for any SendMoney or bank transfer you wish to discuss.
- Proof of identity if requested (provide securely and only through official channels).
Common mistakes
Not clearing or handling the balance
Many users try to “close” an account without dealing with the remaining balance; Go2Bank will fully close the account only when the balance reaches $0.
Options include spending the balance, arranging an eligible cash pickup, or requesting a mailed check; be sure to follow the app prompts.
Assuming all transactions are reversible
Users sometimes expect instant reversals for SendMoney or eGift purchases; these are final per Go2Bank policies and cannot be canceled after sending.
If a transfer is still “In progress” you may cancel it in-app, but once processing begins it is generally irreversible.
Comparative recap
How to read this comparison
The table below contrasts typical characteristics of Go2Bank with general expectations from a typical Nigerian bank or fintech provider.
“Typical” local bank entries are generalizations and may not reflect every Nigerian institution.
Key differences
| Feature | Go2Bank | Typical Nigerian bank/fintech |
|---|---|---|
| Account closure method | App or website (Menu → Accounts → Close account); mail option available | Often in-branch or online with local customer service support |
| Refunds and reversals | Certain transactions final (SendMoney, eGifts); limited exceptions for closed-account balances | Some local providers may offer stronger local dispute, chargeback, or statutory cooling-off routes |
| Pricing currency | Published in USD | Published in Naira (NGN) with local consumer disclosures |
| Customer recourse | U.S.-based complaint processes; cross-border limits possible | Local regulatory recourse (CBN, FCCPC) and easier in-person escalations |
After cancelling
What to do next
- Download and save final statements and transaction records before closure completes.
- Stop or update any direct debits or recurring payments that used the Go2Bank account.
- Monitor your account and email for the mailed refund check (if requested) and for any final notices from Go2Bank.
Useful links
- How do I close my account?
- SendMoney cancellations (policy)
- Canceling a one-time transfer
- Overdraft protection opt-out
- eGift card refund policy
- Closing secured credit card and refundable deposit
Address
Mailing address
GO2bank P.O. Box 1070, West Chester, OH 45071
Notes on mailing
If sending a written cancellation or dispute, include your account identifier and contact information and send by a trackable method.
Do not include full sensitive credentials in unencrypted email or on public forums; provide identity documents only through official, secure channels when requested.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.