Service de résiliation N°1 en France
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Moneylion.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
How to Cancel Moneylion: Easy Method
What is Moneylion
Overview
Moneylion is a financial app offering products such as Credit Builder Plus, RoarMoney accounts, instant cash advances (Instacash), and managed investment services.
The service is primarily U.S.-facing in its published materials, but users in other countries may access the app and certain features subject to terms and availability.
Key services
Core features include memberships that unlock loans and credit reporting, instant advances for cash needs, and investment account options for small monthly fees.
Memberships and product terms are governed by Moneylion's online Terms of Service and product-specific terms.
How to cancel Moneylion
Cancel Credit Builder Plus via app
- Open the Moneylion mobile app.
- Tap your profile → Membership Benefits → tap the Settings icon → Manage Membership.
- Cancellation is allowed only if any Credit Builder Plus loan has been paid in full.
- No cancellation fees apply for Credit Builder Plus.
- Reference: Help Center: How to Cancel.
Other cancellation methods
- For full account deletion, request removal by contacting MoneyLion support via the app or the online support form.
- There are no country-specific app-store vs web instructions found; the published process refers to the in-app interface.
- If you subscribed through Apple App Store or Google Play, follow store-specific cancellation steps in addition to any in-app steps (if applicable).
What happens when you cancel
Access and features
Cancelling a membership removes the membership benefits at the end of the current billing period or immediately, per MoneyLion's posted process.
For Credit Builder Plus, losing membership may remove access to member-only loans and reporting tied to that product.
Renewal, billing and data
No cancellation fee is required for Credit Builder Plus per MoneyLion guidance; recurring billing should stop after cancellation.
Account data retention and deletion follow MoneyLion's terms; full account deletion requires a support request and may remove access to associated products like RoarMoney.
Will I get a refund?
General refund policy
MoneyLion does not publish a Nigeria-specific statutory refund or 14-day cooling-off right in its documentation.
Refunds and dispute handling may be governed by the payment processor or app store terms, in addition to MoneyLion's own policies.
Exceptions and special cases
- Instacash: Instacash is described as an advance and not a traditional loan; there is no general obligation to repay in the same way a loan would, so typical refund rules may not apply. See Instacash terms: Instacash Terms.
- Chargebacks/disputes: For payment disputes, MoneyLion may issue a temporary credit within 10 - 20 business days and resolve matters within up to 90 days according to dispute guidance found online.
- For cancelled memberships, MoneyLion indicates no fees for cancelling Credit Builder Plus; refunds depend on timing and the provider used for payment.
Moneylion plans and pricing
Pricing overview
MoneyLion lists prices primarily in USD in its public materials.
To confirm local pricing or currency conversion (for Nigeria), view the app on a Nigerian-configured App Store/Google Play or contact MoneyLion support.
Plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Credit Builder Plus | $19.99 / month | Monthly | Membership unlocking loans, credit reporting, rewards |
| Managed Investment Account | $1.00 / month | Monthly | Investment management ($1/mo for accounts up to $5,000) |
Your consumer rights in Nigeria
What MoneyLion documents show
No MoneyLion documentation was found that specifies Nigeria-specific consumer protections such as a statutory cooling-off period.
MoneyLion's general Terms of Service include arbitration clauses and state that changes take effect on notice or posting.
Practical steps and local rights
- Report unauthorized electronic transfers to MoneyLion promptly; MoneyLion's Electronic Fund Transfer terms indicate reporting unauthorized transfers within 60 days may affect liability.
- You can stop a scheduled transfer by notifying MoneyLion at least 3 business days before the transfer date (per their EFT terms).
- Consider contacting Nigeria's consumer protection authority or seeking legal advice for local statutory rights that may apply.
Customer experiences
Positive feedback
Many users praise the app for ease of use, budgeting tools, and credit-building features.
The Credit Builder Plus and InstantCash features are often described as helpful during financial shortfalls.
Negative feedback
- Recurring complaints include poor or unresponsive customer service and difficulty with refunds or cancellations.
- Other reported issues: hidden or overdraft fees, app glitches, frozen accounts, missing payments, and unresolved disputes.
Documentation checklist
Essential items to gather
- Account email and phone number used with MoneyLion.
- Screenshots of membership pages, billing statements, and the Manage Membership screen in the app.
- Payment receipts, transaction IDs, or bank/statement entries showing charges.
- Proof that any Credit Builder Plus loan was paid in full (if cancelling that membership).
- Copies of correspondence with MoneyLion support (timestamps, ticket IDs).
Why these items matter
Documentation helps expedite cancellations, supports refund or dispute claims, and provides evidence if funds are frozen or accounts are locked.
Keep records for at least several months after cancellation until any billing or dispute is fully resolved.
Common mistakes
Attempting cancellation before loan payoff
Users often try to cancel Credit Builder Plus while an associated loan is still outstanding; the membership can only be cancelled if relevant loans are paid in full.
Verify loan status in the app before initiating cancellation to avoid delays.
Assuming Instacash refunds or automatic credits
Expecting a standard refund for Instacash advances is a common error; Instacash is treated differently than typical purchases or refunds.
For disputes, follow MoneyLion's dispute process and keep evidence of the transaction.
Comparative recap
Quick product comparison
| Product / Action | How to cancel | Refund expected? | Notes |
|---|---|---|---|
| Credit Builder Plus | In-app: Profile → Membership Benefits → Settings → Manage Membership | Possible; no cancellation fee. Refunds depend on billing timing and provider. | Cancellation allowed only after any Credit Builder Plus loan is paid in full. |
| Instacash | No standard "cancel" - advances are managed via account; contact support for issues | Not a typical refund case; Instacash is not treated as a normal loan refund. | See Instacash terms for details: Instacash Terms. |
| Full account deletion | Request via MoneyLion support (in-app or support form/email) | Depends on outstanding balances and payment provider policies. | Full deletion may remove access to RoarMoney, Credit Builder, and investment services. |
After cancelling
Immediate steps
- Save confirmation screenshots or emails showing cancellation completion.
- Monitor your bank or card statements for any unexpected post-cancellation charges.
Helpful links and support
- How to cancel memberships: MoneyLion Help Center: Cancel Memberships
- Instacash terms: Instacash Terms
- MoneyLion terms and conditions: Terms & Conditions
- Electronic Fund Transfer details: EFT Terms
Address
Primary address
MoneyLion (primary address listed): 249 West 17th Street, 4th Floor, New York, NY 10011.
Support contact
Request cancellations or account deletion via the MoneyLion app support or the online help center. For account deletion specifically, contact MoneyLion support by the in-app form or support email as indicated in their help pages.
Services de résiliation similaires
FAQ
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
- garantir l'exactitude ou la complétude du contenu rédigé par l'utilisateur.
- garantir la validité d'une adresse erronée ou non mise à jour.
- empêcher une contestation du destinataire sur la portée juridique du courrier.